Placed an order for a Stone Island Hoodie for my son’s birthday. It was despatched straight away and I received it the very next day on his birthday. Had tracking updates throughout the journey. Hoodi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found this website during an online search and have been very impressed. Firstly the range of fashion is very good and the service was excellent. Item arrived within 2 days of ordering,. Unfortunately... See more
This is the second time I have ordered from label menswear,the customer service is fantastic,I put the order in on a Sunday and I received my parcel 3 days later…well packaged and great pieces….i wil... See more
I found the Label Menswear website very easy to use and the Stone Island t-shirt I ordered was just as described when it arrived a couple of days later. Packaging was excellent and I benefited from 10... See more
Company details
Written by the company
Independent retailer offering designer clothing, shoes & accessories below retail.
Contact info
United Kingdom
- info@label-menswear.com
- label-menswear.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good choice off clothes
good choice off clothes, good delivery only thing is lack of bigger sizes
August 18, 2026
Unprompted review
Advertisement
Excellent jacket
Excellent jacket, and delivery was super fast will definitely be returning for more clothing
August 19, 2026
Unprompted review
Great service
Great service, quick delivery and a fantastic range of popular labels.
Highly recommend
August 11, 2026
Unprompted review
Label review
Label Kept me updated on dispatch and delivery status etc, My Order came next day as said and the stone island gear I bought is spot on, will be ordering from them again.
August 12, 2026
Unprompted review
Quality well priced product
Quality well priced product. Excellent communication and timely delivery
August 17, 2026
Unprompted review
Advertisement
Fast delivery and and very please with…
Fast delivery and and very please with my cp hoodie
August 16, 2026
Unprompted review
Returns
Placed an order, item arrived very quickly, unfortunately the item was too short in length. Tried to start the returns process, nothing but issues from here, eventually managed to generate a returns label for a refund, sent the item tracked 24 hours, Royal Mail experienced some delay in delivering the item Royal Mail advised this is because the return address is. PO Box number and anything that needs signed for signature does not get delivered due to it being a PO Box, company now saying the tracking number shows it’s not been delivered Royal Mail telling me it was delivered but not signed for, I believe this company deliberately use this to not issue refunds. Will be raising a charge back with my card company
I also suggest you remove the tracking number as this is a breach of GDPR, shows what type of company you are, its delay tactics to avoid issuing a refund, funny enough it will be delivered" after the 14 days
August 13, 2026
Unprompted review
Reply from Label Menswear
This review is extremely misleading.
Your refund has not been withheld. The item has simply not yet been returned to us.
The Royal Mail tracking reference you were provided — 02126763017014BF — clearly shows that the return is still in transit to us and has not been delivered to our returns address. Royal Mail tracking is available for customers to verify independently.
https://www.royalmail.com/track-your-item#/tracking-results/02126763017014BF
We cannot process a refund for an item that has not been received. As soon as the return reaches us, it will be processed in accordance with our returns policy.
It is therefore completely inaccurate to suggest that we deliberately use this process to avoid issuing refunds. The tracking information objectively contradicts that claim.
We understand that delays with Royal Mail are frustrating, but attributing a carrier delay to deliberate wrongdoing by our company is simply unfair and misleading.
Update:
We’d like to clarify a few points in this updated review.
Firstly, the Royal Mail tracking number does not disclose any personal information about you. The tracking information is publicly available in relation to the parcel only. Our own details as the recipient are not accessible without entering the postcode associated with the delivery address.
Secondly, your return was initiated within the required 14-day period. The length of time Royal Mail subsequently takes to return the parcel to us does not change this. We can see from the tracking that the parcel is currently in transit back to us.
As soon as the return is delivered to us, your refund will be processed. There is no attempt to delay or avoid issuing your refund, and the suggestion that we deliberately use Royal Mail delays as a tactic to withhold refunds is completely unfounded.
We have provided you with a returns process, issued a tracked return label and are monitoring the parcel's progress. At this point, the only outstanding step is for Royal Mail to deliver the return to us.
We would therefore ask that the inaccurate allegation that we deliberately avoid issuing refunds is removed. We will, of course, process your refund as soon as the returned item is received.
Very good shopping experience got a…
Very good shopping experience got a cracking stone island overshirt at a brilliant price and was kept well informed about delivery thanks again highly recommended
July 26, 2026
Unprompted review
Turning around their customer service
Initially were returning an item and were told could only receive store credit, however Kieran resolved this amicably and professionally and we have now received our refund in full.
August 12, 2026
Unprompted review
Advertisement
A good prompt service
A good prompt service. Good communication. However the wrong colour arrived. I ordered Frozen Dew which to me is light blue, and received beige. This was a first transaction with Label. I’m a touch dubious at ordering anything else.
August 11, 2026
Unprompted review
BUYER BEWARE
I PURCHASED A C.P COMPANY T-SHIRT SIZE XXL AND WAS SENT A SMALL AND OVER CHARGED ME BY £10 OF THE ADVERTISED PRICE
TRIED TO CONTACT SEVERAL TIMES VIA EMAIL AND WHATSAPP AND RECEIVED NO REPLY.
THEN TRIED TO START THE RETURNS PROCESS THROUGH THE WEBSITE AND WAS SENT A LINK TO ROYAL MAIL WHICH DOES NOT WORK WHEN YOU TRY AND ACCESS THE RETURNS LABEL. TOTAL SCAMMERS
July 30, 2026
Unprompted review
Reply from Label Menswear
Hi Paul,
Thanks for the review, though we'd like to clarify a few points for other customers reading this.
Our order records confirm the item was correctly ordered and dispatched as a Small, and the amount charged matches exactly what was added to your basket — there's no discrepancy on either count.
We did experience a short delay responding to your emails, which we explained was due to an unexpected closure following a family bereavement over the weekend. As soon as we were back, we replied and provided a pre-paid returns label to exchange for an XXL free of charge, or a full refund if you'd prefer — both offers still stand.
We're sorry you're unhappy, but keen to resolve this quickly. Please reply to our email or contact us directly at info@label-menswear.com.
I returned a Stone Island sweatshirt on…
I returned a Stone Island sweatshirt on 03/08/26 in exchange for a bigger size due to circumstances explained they were quick to respond on there return and sent my replacement out straight away which to say I am happy with the products aswell as service Cheers.
August 3, 2026
Unprompted review
AVOID THIS COMPANY
AVOID THIS COMPANY!
They do not state anywhere that items purchased can only be returned for a credit note or exchange. Thankfully I purchased using a credit card so they will be in a dispute with my bank and I already have been credited. However I would NOT buy anything from them!!!
August 3, 2026
Unprompted review
Advertisement
Great company to buy designer items…
Great company to buy designer items from, great customer service and fast delivery and 100% genuine clothing
August 8, 2026
Unprompted review
WILL 100% USE AGAIN!
I must admit i was extremely skeptical at first, by my god! Amazing! kept me updated through email and wattsapp from the moment i ordered. Recieved my item less then 24 hours after making my purchase and saved £250! Rather then buying it in flannels 😃
August 1, 2026
Unprompted review
I would give this website zero stars if…
I would give this website zero stars if I could, I placed an order with them and when the order arrived and I had ordered 7 and only 6 items arrived, the customer service are absolutely none existent you try to get in touch with them numerous times and they are just ignoring me. This place should not even be up and running because it is not fit for purpose. AVOID THIS COMPANY LIKE THE PLAGUE!!!! Absolutely shambolic.
July 28, 2026
Unprompted review
Reply from Label Menswear
Hi Nathan,
Thanks for taking the time to leave this feedback, though I'm sorry to hear you feel this strongly given you've shopped with us three times previously.
To clarify a few points: we've checked our records and the item you've reported as missing was picked, scanned, and packed as part of your order — we also have CCTV footage confirming this. Current stock levels on our end reconcile correctly, which supports this. We take discrepancy claims seriously, so rather than dismiss this we're currently waiting on the parcel weight from Royal Mail to help establish exactly what happened in transit.
We'd also push back on the suggestion that we've been ignoring you — we've been in direct contact with you over WhatsApp throughout this. If anything has slipped through, you can also reach us anytime at info@label-menswear.com and we'll get back to you promptly.
We'll follow up once we have the Royal Mail information and get this resolved.
CP Company T-shirt
Quality clothing at the right price. Good delivery time. Will definitely using Label Menswear again.
July 18, 2026
Unprompted review
Advertisement
Great clothes at good prices thank you 🙏
July 10, 2026
Unprompted review
First website I check
Another order and delivery. Good price, excellent communication, lightening delivery. Very happy with my CP cargo shorts for my holidays. will be looking cool as in Spain when I hit the bars, cannot say the same for my brother in law in his Primani haha
July 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.