Placed an order for a Stone Island Hoodie for my son’s birthday. It was despatched straight away and I received it the very next day on his birthday. Had tracking updates throughout the journey. Hoodi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Independent retailer offering designer clothing, shoes & accessories below retail.
Contact info
United Kingdom
- info@label-menswear.com
- label-menswear.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First website I check
Another order and delivery. Good price, excellent communication, lightening delivery. Very happy with my CP cargo shorts for my holidays. will be looking cool as in Spain when I hit the bars, cannot say the same for my brother in law in his Primani haha
Ordered from here twice
Ordered from here twice. Communications are good, dispatched quickly and much cheaper than high street. Great online store
Avoid this company.
Avoid this company.
I purchased an item online, and after my purchase the returns policy on the website was changed from allowing returns within 14 days to exchange only. Although I reluctantly accepted this and placed another order, the replacement item also didn't fit.
When I used their QR code return service, the return label that was printed opened an account with a different company. The whole situation sounds unbelievable, but that's exactly what happened.
What has been most disappointing is the complete lack of customer service. Throughout the entire process, Label Menswear did not contact me proactively, respond meaningfully to my emails, or answer my calls to try to resolve the issue or offer any goodwill compensation.
I am now £405 out of pocket, apart from a £75 compensation payment from Royal Mail, which indicates the parcel was lost in transit. I have therefore suffered a loss of around £330.
I have retained evidence of the correspondence, including WhatsApp messages, emails, and other communications.
I'm not someone who normally leaves negative reviews, but I feel this experience should be documented so other customers are aware. Based on my experience, I would not recommend this company.

Reply from Label Menswear
Second time I have used Label for Stone…
Second time I have used Label for Stone Island Polos and can’t fault the product, price and service. I will defo be using Label again.
never had a problem with this company
Always use this company for my designers clothes..never had a problem with company thay used to send a gift when first started like a bottle off aftershave..what was a nice touch…or chocolates..different designer clothes are sized differently like c.p and stone island can get the same size but won’t fit the same..it’s like most clothes even cheap clothes..thanks labels menswear great service next day free delivery!!!what more do people want already getting items cheaper then other designers outlets…mr Southcoat (do miss the free stuff thow)lol must have bought at least 20 items from here never had a problem..just make sure you read size guide
Purchased a a jacket
Purchased a a jacket , it didn't fit so returned it immediately. They refused to give a full refund, I stead gave me a credit notes. Their terms and conditions state a full refund is offered upon the return of items. Therefore after several attempts to email them to request a full refund they claimed that they only offer credit notes

Reply from Label Menswear
Disgusting Customer Service 🤬
Bought a Stone Island ‘Sky Blue’ overshirt, received a grey, returned it immediately within days received an email confirming my return, within minutes I received another email confirming my refund as Store Credit, as they have no contact number, which ‘legitimate business does not have a contact number?
They even tried to convince me Grey was Sky Blue, considering I already own Sky Blue, Polo, TShirt, Hoodie and a button up Hoodie. I have been wearing the brand for over 30 years long before these clowns business existed.
When purchase do you pay in ‘Store Credit’ yes they think it is acceptable to refund in this form.
No idea what customer service is 🤬
As I am a registered Trust Pilot user as I have been shopping online for two decades I will warm every potential customer to avoid these clowns 🤡

Reply from Label Menswear
Label Menswear delivers great quality…
Label Menswear delivers great quality across all their clothing — durable fabrics, clean stitching, and comfortable fits that last. Their service is always fast, friendly, and reliable, with smooth delivery and easy returns. They also offer a standout range of designer clothes at great prices, making premium style accessible without the premium cost.
Love the polo shirt I brought great…
Love the polo shirt I brought great quality.Didn’t have wait long delivery very quick.Will be buying again.
I used this company to buy my son a…
I used this company to buy my son a polo shirt, I’m so glad I did, great price, service and free delivery, he was really pleased with his gift, thank you
Have emailed multiple times and being…
Have emailed multiple times and being ignored. Not giving me an option to get a refund when I look to return the item and still being ignored now.

Reply from Label Menswear
Surpised how fast the delievery was
Surpised how fast the delievery was. Overall quality of CP Cap is top. Will be buying more from these for sure.
Great price & some of the fastest…
Great price & some of the fastest delivery ive had.
Stay clear
Ordered something. Wouldn’t give me option of refund when it was wrong. Emailed them and got ignored left them a bad review on here and all of a sudden they emailed and said they’d refund me. Sent item back last week and they emailed asking to remove my bad review. So I did.
Got an email today with a gift card!! Nothing about refund. Crooks!!

Reply from Label Menswear
Twice I’ve ordered from the website and…
Twice I’ve ordered from the website and I mistakenly ordered a size too large. Both times they were quick to send me the smaller size. Cheaper than other sites and good customer service. Will definitely use again.
Amazing quality clothing at cheaper…
Amazing quality clothing at cheaper prices always delivered within one to two days excellent service
Got there in the end
The website lists Stone Island waist sizes incorrectly, compared with other retailers. I ordered my usual size XL, which is usually a 34 on the label tags. However, i received a 36 waist and had to request an exchange. After some confusion and mix up with my exchange, they addressed the issue promptly and I received the correct order the next day. Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







