Placed an order for a Stone Island Hoodie for my son’s birthday. It was despatched straight away and I received it the very next day on his birthday. Had tracking updates throughout the journey. Hoodi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Independent retailer offering designer clothing, shoes & accessories below retail.
Contact info
United Kingdom
- info@label-menswear.com
- label-menswear.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheers....
Thank you very much. Lovely item.. quick delivery.
Very happy.
Good products
Good products, easy ordering and fast delivery, but the returns process needs improvement.
I’ve ordered from Label Menswear several times and found the website easy to use, with quick dispatch and delivery. Product quality has always been good.
However, I recently experienced difficulties obtaining refunds for returned items. Store credit was initially issued instead of a refund to my original payment method, and it took several emails and escalation before the matter was resolved.
To be fair, Label Menswear did ultimately process the refunds, but the process was more complicated than it needed to be and appears to be a recurring theme in other reviews.
Overall, a good retailer with excellent products and service when ordering, but the returns and refund process could be clearer and more customer-friendly.
If you are confident you won’t make a return or don’t mind a bit of a struggle, crack on.
Fair
Quick delivery. Good products. Refund policy is slightly misleading and unclear. They dont give cash refund, only store credit or an exchange. It took me weeks and numerous emails to eventually get my money back. It wouldn't of been so bad if it was clearly stated, but this is not the case.
First for prices on Stone Island
First for prices on Stone Island. Unfortunately though if you return items the default seems to be a gift card instead of a refund. Other than that it's a good place to get SI stuff from 🙂

Reply from Label Menswear
Quality service will use again many…
Quality service will use again many thanks
Another quality item purchased and…
Another quality item purchased and quick delivery. I’ll be buying lots more from Label Menswear
Label-menswear issues with returns would not recommend
Im my opinion do not order if you have to return items
LOOKING AT REVIEWS SEEMS PEOPLE HAVE HAD SIMILAR ISSUES IN THE LAST FEW DAYS of this company NOT ACCEPTING RETURNS
Delivery quick unfortunately item didnt fit so I sent back next day asking for a refund they send me a giftcard quoting all sorts of nonsense
1.Firstly stating that I selected a gift card then changing their mind to
2. They don't accept returns although they advertise this on their site quoting the email they sent me
'Hi [name],
We offer refunds in the form of store credit or exchange'
3. I quoted the distance selling act and suddenly I get my refund minus £10 again not advertised on their site ( finally they gave me this refund as well after a further email stating this was to cover their return label service)
4. I have since received two long emails sent to my personal email address from the owner asking me to remove or edit my review on here which I deem as quite harassing (also against trust pilot policy )
I am happy the owner seems to have addressed incompetent staff and happy my issue was dealt with but reading reviews this isnt the first time a gift card has been offered when someone has asked for a refund
In my opinion I would not recommend this business
Returns Method not clear
Ordered shorts from the website and returned them as too small. These were then refunded via store credit/gift card which is stated no where on their website. Emailed 2 weeks ago to ask where it states this and haven’t had any correspondence from them. Now £250 down with no answer. Order No #76553.
Company have refunded me back to original payment method on 11 June. Refund page needs updating as return to original payment is not clear.

Reply from Label Menswear
Really good price on stone island shorts
Really good price on stone island shorts
Would recommend Label Menswear over any…
Would recommend Label Menswear over any others quick delivery n spot on with everything.5*
I really rate Label Menswear
I really rate Label Menswear. I have purchased quite a few items from them, C.P. and Stone Island, all of which are great and I check the authenticity with Certilogo and each item has shown as authentic.
Really good service and fast delivery
Really good service and fast delivery, and even better prices, extra promos on, which make it tops.
Great quality clothing and a great…
Great quality clothing and a great price.
Excellent delivery service.
Thank you.
Quick orderOrdering was simple and delivery was…
Ordering was simple and delivery was prompt
Quality clothing at amazing prices
Great communication, very fast delivery and quality clothing. Five stars⭐️⭐️⭐️⭐️⭐️
Arrived within 72 hours or ordering
Arrived within 72 hours or ordering. Best value for the brands we love to wear. Better than mainstream the likes of Flannels and the other Ashley owned brands. Would recommend and will definitely be back. Thanks again
Unworn item denied return
Tried to return a brand new item due to being too small to be told it won’t be accepted, but will be offered store credit. To being denied a refund due to not wanting another product is beyond a joke

Reply from Label Menswear
Spot on ordered Friday evening received…
Spot on ordered Friday evening received my t.shirts Sunday morning will definitely order from these again.👌🏻👌🏻
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







