This company is disgraceful! The customer service is non existent! Please do not use this company, there are much better companies for watch straps! If you do use them watch what they charge you as th... See more
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Lacebands look great in the advert and upon receipt, I thought all was perfect. A cracking option for my Garmin Vivoactive, or so I thought. It was after the second or third workout when I noticed t... See more
Company replied
Great serve and brilliant quality, I inadvertently ordered the wrong size, the team were very happy to help me understand my options. Band returned and replacement dispatched quickly, with great and r... See more
Company replied
These bands are just so pretty and comfortable and are so easy to change to match whatever outfit you are wearing. I had a ‘buy2’ code so chose two gorgeous colours and got a bonus band free. You don’... See more
Company replied
3.2
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Useless, dont waste your money
Useless. Stretched to the point of spinning round my wrist with the slightest movement.
Think i preferred the allergic reaction I had to the apple band as atleast my watch didnt get damaged with that.
Customer services offered a replacement when I complained of stretching after 1 month however the same situation occurred. Utterly useless. Customer services told me that I must be using the product incorrectly for this to have occured twice. In that case they must mean that you cannot wear your watch if you have this band in situ.
Dont waste your money.
December 29, 2022
Unprompted review
Reply from lacebands.com
Dear Olivia,
Thank you for sharing your experience, and we apologize for the inconvenience and frustration you have encountered with our watch band. We understand your disappointment and regret that we have not met your expectations.
We genuinely apologize for any inconvenience caused and understand your dissatisfaction. We want to make things right for you. Please contact our customer support team directly, and we will work with you to find a suitable resolution.
We appreciate your understanding and the opportunity to address your concerns.
Sincerely,
Lacebands Team
Really pleased
Really pleased. Quick service. Nicely presented product. Price good. Quality seems excellent. And nice design feature allows for very easy fitting. Happy to give positive review.
April 27, 2023
Unprompted review
Fantastic experience with Lace Bands…
Fantastic experience with Lace Bands from start to finish. Had a few questions before purchasing and their customer service team were quick to answer which is always a good sign when buying online. What impressed me the most was the speed of delivery and the quality of the actual bands, you can tell it’s been made with expensive materials so it should last a long time. Overall really happy with the whole experience and have already ordered another colourway.
April 26, 2023
Unprompted review
Would absolutely recommend!
I absolutely love my bands! Have had them for 5 months now and they are really an improvement when working out. Will buy more colours to match my gym wear because why not :)! Speedy delivery aswell x
December 12, 2022
Unprompted review
Very bad and SHADY company
Very bad company. Shady service and website terms of use. You can not return any items bought on sale. AND EVERY ITEM ON THE WEBSITE IS ALWAYS ON SALE!
Very very shady. I tried everything to return my unused items directly after it got delivered from the Netherlands to an address in the Netherlands, but the customer service does not want to help in any way.
The quality of the bands and packaging is even worse than a $2 wrist band for the Apple Watch from AliExpress.
ADVICE: DO NOT BUY FROM THIS SHADY COMPANY!
April 26, 2023
Unprompted review
Reply from lacebands.com
Dear Ingmar,
Thank you for sharing your feedback with us, and we apologize for the frustration and disappointment you experienced with our company. We take customer concerns seriously, and we appreciate the opportunity to address your issues.
We understand your concerns regarding our return policy for sale items. Our policy aims to provide competitive pricing and value to our customers by offering discounted prices on a wide range of products. However, we apologize if this policy did not align with your expectations.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We are committed to resolving this matter and restoring your trust. We value your satisfaction, and we will do our utmost to address your concerns and provide a satisfactory resolution.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Sincerely,
Lacebands Team
AVOID
These are the WORST. I bought mine in January and it has started to come apart already! They are really not cheap watch straps so I was expecting very good quality... They also stretch and lose elasticity like crazy, to the point where mine became big enough to slide around my wrist by about 3 months in. I've ordered a shein copy as a replacement because they cant be worse quality haha. I'd be better off buying myself a new strap every month for £2 than one for £30 that only lasts 6 months before coming apart! Seriously, avoid!
April 25, 2023
Unprompted review
Reply from lacebands.com
Dear Hannah,
Thank you for sharing your experience with us, and we apologize for the disappointment and inconvenience you have encountered with our watch straps. We understand your frustration, and we sincerely apologize for not meeting your expectations regarding the quality and longevity of our product.
We strive to provide high-quality watch straps that are durable and built to last. We regret that your strap started coming apart after only a few months of use. This is not the level of quality we aim to deliver, and we apologize for any inconvenience caused.
If you would like to discuss this matter further or require any assistance, please reach out to our customer support team directly. We are here to address your concerns and find a suitable resolution for you.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We value your trust and the opportunity to improve our products and services.
Sincerely,
Lacebands Team
Exceptional customer service 😊
I have found the customer service at Lacebands exceptional. After ordering the wrong size I quickly emailed them and they responded very quickly with a couple of options for me, I chose to return the band for a smaller size. They kept me updated from start to finish. I now have the band that fits perfectly. Thank you Lacebands
April 23, 2023
Unprompted review
Good Customer Service
Took advantage of the 3 for 2 offer! Ordered the xsmall size bands, when they arrived they were too tight. Contacted Lace Bands and the Customer Service was quick and efficient. They offered me to keep the band and order new bands at a discount or return for an exchange. 2 weeks later had my new small bands. Very Good Customer Service!
April 6, 2023
Unprompted review
Customer Service awful , Bands Break Easy
Only had my band since January and it has already broken contacted the company about the issue but they only have a 30 day policy and because am out of that period there is nothing they can do but offer me a discount code to purchase another which isn’t going to happen when they break in less than 4 months. Bands a lot thinner than in pictures on the website too. Not the service you expect from a company.
April 12, 2023
Unprompted review
Reply from lacebands.com
Dear Natasha,
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your band. We understand your frustration with the breakage and the limitations of our 30-day policy.
While our standard policy covers returns and exchanges within 30 days of purchase, we acknowledge that your band breaking within four months is not an acceptable lifespan for our product. To resolve this issue and restore your satisfaction, we would like to extend our assistance beyond the standard policy.
Once again, we apologize for any inconvenience caused. Your satisfaction is important to us, and we are committed to addressing this issue promptly and effectively.
Sincerely,
Lacebands Team
I was originally happy with my band but…
I was originally happy with my band but within 6 months I feel it’s stretched and has literally just broken.
April 8, 2023
Unprompted review
Reply from lacebands.com
Dear Dani,
Thank you for sharing your feedback with us. We are sorry to hear about the issue you encountered with your band after 6 months of use, and we apologize for any inconvenience caused.
We strive to provide high-quality products that are built to last, and we understand that a band breaking within such a short period is not ideal. We take product durability seriously, and we would like to investigate this matter further to understand the specific circumstances surrounding the breakage.
To assist you in resolving this issue, we kindly request that you contact our customer support team directly. We want to ensure that you receive a satisfactory resolution, whether that involves a replacement band or exploring other suitable options.
Customer satisfaction is our top priority, and we appreciate your patience and understanding while we address this matter. We value your trust and will do our best to make things right.
Once again, we apologize for any inconvenience caused, and we look forward to assisting you with this matter.
Sincerely,
Lacebands Team
Absolutely dreadful!!!
Absolutely dreadful!!!! The watch band is nothing at all like the photos and I'm convinced the 'reviews' and photos on their website must be fake as the strap that was sent to me was so think and cheap looking!
I didn't even try it on ! It was far narrower than the photos and certainly not the lovely thick braid as you see!
I've since had 4 emails all telling me I cannot return for a refund I can only choose another size!???
This would be pointless as I don't care if it fits, and there are no other/ better options.
I'd also have to cover postage to return and re-send!!!
I get one email a day simply repeating themselves too.
Its cheap Chinese crap being sold with small print in place to avoid refunds as they know full well its absolute rubbish!
Straps about as good as their customer service.
Honestly I would strongly advise you avoid this company and any others they 'set up' in a different name selling the same rubbish
April 3, 2023
Unprompted review
Reply from lacebands.com
Dear Julie,
We appreciate you taking the time to share your experience, and we apologize for the disappointment and inconvenience you have encountered with our watch band. We assure you that all customer reviews and photos on our website are genuine and submitted by our valued customers. However, we understand that the strap you received did not meet your expectations, and we apologize for any discrepancy in appearance.
We understand your dissatisfaction with the product and the inconvenience caused. We are committed to resolving this issue and finding a suitable resolution for you. We genuinely appreciate your feedback, as it allows us to identify areas for improvement and make necessary changes to provide a better experience for our customers.
Thank you for bringing this matter to our attention. We value your trust and the opportunity to rectify the situation. We are here to assist you further, so please do not hesitate to contact us with any additional concerns.
Sincerely,
Lacebands Team
Lacebands refuse refund for wrong size strap!
The strap I ordered from Lacebands was advertised as the same size as an Apple 8 strap. It is much shorter. Lace bands are refusing to give me a refund. This is totally against online selling law. If an article is not as described the seller must give a refund.
Update - I had to pay to send the short strap back to Lacebands, but they have now sent me one that is the right length. Won’t be using them again.
April 5, 2023
Unprompted review
Reply from lacebands.com
Dear Liz,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the size of the strap you ordered and the refund process. We take your concerns seriously and appreciate the opportunity to address them.
We strive to provide accurate product descriptions and match our straps with the respective Apple models. However, we understand that variations can occur, and we sincerely apologize if the strap you received was shorter than expected.
Regarding the refund, we apologize for any miscommunication or confusion that may have occurred.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We appreciate your understanding and the opportunity to address your concerns.
Sincerely,
Lacebands Team
Fantastic product!
Fantastic product! I love them! The Customer service experience was also superb. I will be back!
March 21, 2023
Unprompted review
Reply from lacebands.com
Hi Sarah,
Thank you so much for your wonderful review! We are happy that you liked our lacebands and appreciate our customer service.
We truly appreciate customers like you helping small businesses thrive.
We wish you the best!
Warm regards,
Charis
30 days warranty??!!
I actually like the laceband. However it broke after 1.5 month (close to where you attach it to the watch). Another 2 weeks before I write to them. Answer: we only have a 30 days warranty period??! Is that even legal? Will never buy from them again☹️
March 23, 2023
Unprompted review
Reply from lacebands.com
Hi Gittem,
We sincerely apologise that you were not happy with your experience with us. Yes, we do have a 30 day warranty period. We would have appreciated it if you tried contacting us from the moment the band broke and not after two weeks as it's already way too long for us give allowances to replace the band. We are very considerate and always replace the band if the customers contacted us right away or even after a week over the warranty period.
We will try our best to improve our service and to make our customers happy. Again, we sincerely apologise for the inconvenience caused.
Best regards,
Charis
Too thin and wont refund !!!
I ordered one of their products as they looked good in the photo's and the price seemed to imply good quality.
Unfortunately the band was too tight (despite following the sizing guide) and more importantly I thought the band was less wide than I expected - definately not as wide as my old Apple Solo Band.
Given this I asked for a refund and they have refused. They quote their online statement saying that if the item has been opened it cannot be refunded.
Of course I opened it and tried it on to see if it would fit, and I've explained to them that they are contravening the UK Consumers Rights Act. I'm still fighting them and will now go to the Ombudsman.
March 14, 2023
Unprompted review
Reply from lacebands.com
Hi Mark,
We are so sorry that you are not satisfied with our product. We did offer you a resolution to your problem by replacing the band with a bigger size since you ordered a small size band. However, you refused and wanted a refund which is very clear in our refund policy that items that were purchased on sale or with a discount code can't be accepted for a return. Your order was purchased with a discount code and so we explained to you that we can only replace the band with a bigger size and not refund.
We do have many happy customers that love our bands. We are a small company and doing our best to make our customers happy. However, we perfectly understand that in all businesses, you cannot make all customers happy.
Again, our sincere apologies for the disappointment. Should you want to change your mind and wants the offer of a replacement, you can always contact us again and we would be happy to accommodate to send you one.
We wish you well and have a lovely day!
Best regards,
Charis
Really not worth the money. Would not recommend.
26/9/25 - edited to add that Lacebands have just sent me a request via Trustpilot to verify my review but the form won’t send. As the purchase was 2 years ago I assume they are trying to have bad reviews removed but my order number was #8526 and I have multiple emails from then regarding my complaint at the time so there is really no reason for them to be querying the validity of my review.
The bands are much thinner than the website images suggest. They are okay but really nothing special and I think they’re very overpriced for the quality. I think that at £8-£10 they would be a good buy.
Also, I paid £5.99 for 24 hour tracked delivery (for one band) and after my order took three days to arrive. They refunded me £1 to the 48 hour delivery charge. As I say the bands are okay but I feel like I’ve been overcharged at every juncture and definitely wouldn’t recommend or buy again
March 17, 2023
Unprompted review
Reply from lacebands.com
Hi Jennifer,
Thank you for your review and we are sorry that you were not happy with the pricing of our bands. We are a small company and really starting out making our business thrive. We are always trying our best to make our customers happy.
You were able to get one band for FREE and this is one way of showing that customer's happiness is our top priority even if we get very little money from the sale.
However, we perfectly understand that we cannot make everyone happy with our service.
We hope to improve our service to cater all your needs.
Best regards,
Charis
DON’T BOTHER!
DON’T BOTHER!! I went for the “buy 2 get 1 free” option and totally regret it! I had to pay an additional fee of £3.50 to get my parcel from Royal Mail due to postage not being paid by company… even though I had already paid £4.49 postage! When I picked up the parcel I discovered the bands were too small, even though I had ordered medium, which according to their size guide is Apple size 6/7 - the size that I measured in the Apple shop when I bought my watch in December!!! After several emails back and forth, this was the response I received:
“I am sorry to hear that the band did not fit. We can give you two options:
You can send back the band at your own cost and we will replace it once we receive the package, or you can also choose our offer of a discount code of 60% off on the whole collection and reorder the new size and keep the band. This would be much simpler to avoid the return hassle on your part”.
Really!!?? I received another email to say postage fee has been refunded….. still waiting for it!
And still waiting for postage refund even after 2 emails from them saying that they have sent refund… might only be £3.50 but it’s the principle!
March 9, 2023
Unprompted review
Reply from lacebands.com
Hi Wendy,
We are so sorry for your disappointment regarding the extra fee that you had to pay to get the package from the Royal Mail. We have refunded you the extra fee because we don't want our customers paying extra. We have reached out to the Royal Mail regarding this matter as we paid the correct amount when shipping your order.
About the size, we always accommodate our customers as much as we can if the size don't fit.
if there's anything we can help you, please feel free to contact us. We will be happy to help you!
Best regards,
Lacebands team
Laceband website removed my 2 star review
Less than 4 star reviews removed from their website. I left a 2 star review, and they deleted it which I think is dishonest and deceives customers
I've now got a genuine Apple braided band and it is much wider and better proportioned for the 44mm / 45mm face, as the lacebands strap looks too narrow in my opinion, and it noticeably narrower than the apple band
February 28, 2023
Unprompted review
Reply from lacebands.com
Hi Wayne,
Our lacebands is not an Apple brand as it is a different brand. We apologise that you were not happy with your puchase.
We will try to improve our service to make our customers happy.
We wish you good luck and have a great day!
Best regards,
Charis
Our straps arrived yesterday
Our straps arrived yesterday, oh though not the same quality as Apple, which is reflected in the price we are very happy with our purchase. We used the measurements chart they proved and ours strapsfit quite well. Colours as per their ad. If you want to change your straps to match your out fits but don’t want to pay the higher price of Apple then yes they are good for that, fun & playful colours. I only gave them 4 stars because I was a very anxious customer chasing them every day for delivery and the tracking number didn’t seem to work because I was given 3 different delivery dates but, customer service was alway polite and helpful. So long as you allow 14 days for delivery in Europe and have some patient then yes go ahead and buy your straps and have fun with them.
March 4, 2023
Unprompted review
Reply from lacebands.com
Thank you Patricia for taking time out of your day to review our business. So pleased to hear that you like your new straps and thank you for choosing us. Hope to see you again soon - all the best, Team Lacebands
I accidentally choose the wrong band…
I accidentally choose the wrong band size, immediately I sent them an email asking for cancelation of the order and they said that the shipping was already sent, in a few minutes and they won't be able to do nothing.
Now I will be sent the wrong size and most likely won't get a refund since this is the typical dropshipping company, they will say that I have sent them stones or something instead of the bands...
Edit: after a few emails, they will send a replacement. It takes a lot of time for this process, you should learn from this and modify so that we can cancel order after 8hours or somethin.
February 20, 2023
Unprompted review
Reply from lacebands.com
Dear Corlea, thank you for taking your time to give us your feedback. As a small company we learn every day, I'm sorry you didn't have a good experience. I've checked the emails and can confirm a replacement with your preferred sizes will be send out. We are not a dropshipping company.
Have a lovely week!
Team Lacebands
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