PlushPad 

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Rated 1 out of 5 stars

This company will take your money send you a broken scooter. You complain and send it back and then they do not refund your money, send your scooter back or even answer your emails. Then they complain... See more

Rated 5 out of 5 stars

Order received after only three days. We are extremely happy with the product. I think it must depend on what product is ordered because we've had a great experience with both Customer Service and the... See more

Rated 5 out of 5 stars

Couldn’t ask for better customer service absolutely brill Jamie kept me updated through my purchase journey. Thanks to ladspad I have one happy 12 year old since Xmas day he has never been off it. I’d... See more

Rated 5 out of 5 stars

Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had alre... See more

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Rated 5 out of 5 stars

Brilliant company kept me informed…

Brilliant company kept me informed about everything when it was arriving aslo if there was any delays felt very happy was the service and the scooter is out off this world very long lasting in battery life don’t take long to recharge at all well worth every penny x

July 22, 2021
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Rated 5 out of 5 stars

I bought scooter for my son and he’s…

I bought scooter for my son and he’s over the moon with it, said it’s the best present he’s ever had.
Delivery was within a few days and Jamie kept me updated all along, well pleased with purchase and will be returning to buy again soon.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

I bought the scooter for my son and…

I bought the scooter for my son and he’s over the moon with it the delivery was in the time frame stated and the company stayed in touch throughout I will be buying from here again for sure

July 22, 2021
Unprompted review
Rated 4 out of 5 stars

Hi i loved the service

Hi i loved the service , ordered a scooter which came jus in time , received messages to keep me updated throughout the process i was amazed and the customer service ,
Keep it up ladspad your approach and messages are genuine , sincere you dont get that much at all , may you prosper 🙏🏼 Thank you
My sons loving his present , somayya .

July 22, 2021
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Rated 5 out of 5 stars

Love it

Love it. Great scooter. Arrived within 3 days well packaged. Easy to assemble. Just slot the handle bars in, secure with 2 screws and away you go. Fully charged on arrival. All the functions work as described. Easy to use. Great ride. Great value too.

July 19, 2021
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Rated 5 out of 5 stars

Great service and delivery came much…

Great service and delivery came much quicker than expected son absolutely loves his scooter great speed and sturdy quick and easy set up definitely recommend purchasing from here cheaper than most we was looking at with better reviews 👍

July 16, 2021
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Rated 4 out of 5 stars

My scooter has arrived and I’m so…

My scooter has arrived and I’m so pleased 🤩 it’s very fast.
The only little thing is… when I was on bumpy roads the two black things on the back wheel broke 😔 other than that I’m very impressed.
Thank you #ladspad

July 14, 2021
Unprompted review
Rated 1 out of 5 stars

Save yourself some time and shop elsewhere

Total crap. Ordered a hover board for my daughter who had been saving for ages. She wanted it in time too play with her friends at a party they were having and it never arrived.

Chased loads, no response of substance and now they have just cancelled the order. My daughter is going to be so upset.

*update*

Just a little update following the below response, as noted above we have been in contact during this process so you do have my email address. At no point have you told me it was out of stock - instead you finally said today having ‘investigated’ it was no longer available!

July 8, 2021
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Reply from PlushPad

Hi Mr.D,

Apologies, the first below response was due to you stating you have not had contact with us during the process. If possible please email in with your details we can offer a solution if you would like one.

Best Wishes,

The LadsPad Team


-----------

Hi Mr D,

We usually apologise for this. Unfortunately we had no other option but to cancel this order. we have been trying to reach out to a specific customer due to the colour of the chosen hoverboard ordered not being our of stock, however, the email address on the order is wrong and also the phone number seems to also be incorrect as we have not been able to get through. I can only assume that customer must be yourself? I'm not sure why but we haven't received any emails from you. Have you been emailing the correct email address?

If possible please can you urgently send us an email to "hello@ladspad.uk" With the subject line "MR D" And we will sort out a resolution for you to make this right. We are so sorry this happened unfortunately we have a lemon able to get in contact with you so our only option was to refund the order.

Best,

The LadsPad Team

Rated 4 out of 5 stars

I m very happy

I m very happy, the e scooter work perfectly. I wait a bit longer than I expected but the company been with me always and never let me down . Thanks guys!

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great e-scooter.

Bought a e-scooter from Ladspad for my son and he loves it. When I Bought it I was told it may be a couple of days delay,but kept up to date by text message from Jamie at ladspad,so I have to say a very good shopping experience with them and I would definitely recommend them.

July 5, 2021
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Rated 3 out of 5 stars

Iv read a lot of reviews before…

Iv read a lot of reviews before deciding to add my experience, so far the escooter was delivered later than promised but ter was the factor of bank holiday in between making the working days less than normal, communication is very hard phone no is provided but u will only get answerphone always. Emails are automated til certain point, uptill now this isn’t very positive neither negative considering Covid situation aswell but once tracking no was provided delivery came as promised.
Now since having the scooter 2 weeks back mudguard has snapped very flimsy so been I touch again was given another email to get in touch cus they deal with warranty issues even tho full details Wer provided a reply came asking for my phone no wich also has been sent no further reply since Thursday. In the meantime the battery has stopped charging only had the scooter 2 weeks and my son has very minimum use of it only on weekends due to school etc. So let’s c what happens and how we proceed from here my wife and child want refund but I’m willing to give a chance I will b giving another review once I have a outcome of theese two issues.
Raees Mahmood

July 4, 2021
Unprompted review

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