PlushPad 

I brought ladspad scooter for my grandson on June and battery would not charge I have asked them to send a battery to me I will get some one to fix it but refuse so could your help me as my grandson is very disappointing.

I ordered a scooter for my sons birthday and Jamie at ladspad was great. Customer care and service was excellent and the scooter came within a week. My son has never been happier I would definitely recommend 👌 5 star guys

I had a problem with the Electric Scooter I ordered for my Son's Birthday. Unsatisfactory response from the Supplier Ladspad and no response from AOVO the Manufacturer.

Please, please, please do NOT purchase from this company. My son received electric scooter on the 27th of May which stopped working at the start of July with an error code E4. I contacted Ladspad who said that I need to go through the manufacturer (AOVO) as its under warranty. It is important to note that aovo is in China. Aovo contacted me 3 days later asking about error code. I had given the wrong code in my first email, I sent correct error code back to aovo. From then I heard nothing. I sent another email on the 19th July asking for someone to get back to me and again on the 30th July as still no reply. I then went back to ladspad asking for a refund who refused and then sent my email back to Aovo. Who then told me error code E4 is a problem with the motor and they would send me the part to fix myself!! Obviously that is not how this should be dealt with with so I refused. Reply from aovo that a repair will take 3-4 weeks. This means that my son has gone all summer without his scooter. Stacy at lads pad replies only to say that aovo have to deal with the problem. I have since contacted citizens advice who have said that under the consumer rights act 2015 it is the trader that should deal with this not me contacting the manufacturer. They have informed trading standards also. I have asked for a refund multiple times and still being refused. AOVO contacted me yesterday telling me that I am wasting time by not sending for a repair. At this point I have said yes to a repair as seems to be the only way to sort this out. However after seeing other reviews on here stating that they have been told by Stacy at ladspad that there is a 'dodgy batch of scooters, I am going back to citizens advice to see where I stand regarding a refund. To have the repair done I have to package and take to post office myself but aovo will provide a prepaid label (how kind). My next port of call is the small claims court as I have been utterly scammed.

Thank you ladspad scooter arrived today. Very impressed will be using you again soon.

I'm really happy with the service and they kept in touch all the time. Would defo recommend

It was absolutely lovely ordering from the guys at LadsPad. The service was top class, they kept me thoroughly informed and were very easy to communicate with. The scooter arrived very quick and despite having some issues with the product, the team were very helpful about solving the problems as soon as possible

The whole process was so easy and smooth. The guys kept me informed at all times and communication was effortless. Delivery was quick and my son (and me!) absolutely love the scooter. Definitely value for money ands looks so sleek. Fantastic service and product!!

Great scooter would recommend will take up to 2 weeks to deliver but feedback form Jamie and Stacy was consistent,keeping me updated.Thank you ladspad!

Good service, fast delivery. Good scooter, quick, my boy enjoys it

Love this scooter it's fast feels great fab service gets you to places and back no problem deffo recommend :)

The scooter is great, delivery was slightly delayed but I was informed straight away after I ordered it. Excellent service!

Having to write another bad review to get any response from this company. After speaking to a girl called Stacey throughout this she replied to my last review saying she’d never had any emails from me. I have sent screen shots of previous messages screen shots of order confirmation. All I get told is they’re looking into it and will get back to me. She never does!!!! I’ve asked for a refund so I can order the hovorboard charger from another company. I’m so frustrated with this company. Everyone do yourselves a favour and don’t even bother ordering from here becuase I’ve been waiting almost two months and nothing. They fob me off with emails the customer service is disgraceful!!

Had a delivary delay very minor. But was informed promptly and was like 3 days instead of 2 maybe so not a problem really. My scooter is exactly what I wanted and did what advertised very happy thanks .

Scooter is class
Fast as

Absolutely furious with this company, my autistic son bought an electric scooter from lads pad….just after 1 week an error came up on the scooter and would not charge. After getting onto lads pad they fobbed us off to the guarantee people, we got onto them and they said all we can do is send a battery to you and you can fix it yourself…..wow thank you sooo much, I have one very upset son, who struggles day to day as it is and your support has been fantastic….NOT….BEWARE….ROBBERS

Excellent scooter for an amazing price.customer service was outstanding would recommend buying one.

I ordered a hoverboard. On the website it said delivery would be within 1-2 working days. I got an email saying it was on it’s way 2 days after I ordered it and then heard nothing so after a few more days I emailed asking where it the hoverboard was and got told delivery can take up to 7 working days, so I waited until 8 working days had passed (and I still hadn’t heard anything) and emailed again only to be told as I was aware there was a delay (I hadn’t been made aware of this), so I then waited another week and when I still hadn’t heard anything emailed again. This time I was told it would be dispatched at the end of the week - of course I heard nothing so chased again. Then after waiting for more than 4 weeks my order got cancelled with no explanation. My son still hasn’t got his birthday present and is so disappointed. I wouldn’t recommend this company to anyone. I have completely wasted my time.

Update - I didn't receive any explanation as to why my order was cancelled. The first I heard of anything to do with my order (other than a couple of emails to tell me my order should be dispatched soon) was when Ladspad responded to my review!

Great communication regarding expected delivery. Although a delay was anticipated the scooter arrived within the next couple of days and an Eta given. My son is thrilled with his scooter and saving me a load on Ubers!

Got my son the scooter for his birthday it’s was one late but that was my own fault not the company’s as ordered it to close it his birthday taken about 5-6 days to come but he never been off it ha many thanks