Laifen  Reviews 471

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the quality and design of the products, particularly the toothbrushes and hair dryers, noting their effectiveness and premium feel. Reviewers also frequently praise the fast delivery and the appealing packaging, which often draws comparisons to high-end brands. The customer service is often highlighted for being responsive, helpful, and quick to resolve issues, including sending replacements. However, some people mentioned significant issues with product longevity, with items breaking down shortly after the warranty period, leading to dissatisfaction with the product's durability and the company's warranty policy. There are also concerns about customer service, with some experiencing unhelpful responses, difficulty in getting issues resolved, and long delays in order fulfillment and communication. A few customers reported receiving non-functional products or incorrect items, and some expressed frustration with the lack of support for products not purchased directly from the company's website.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the excellent... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the quick, kind, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as unexpected additional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order on June 6. It’s been over a month and has yet to be shipped. Customer service only replied to my initial email, saying they would ask their warehouse and keep me updated. Unfort... See more

Company replied

Rated 3 out of 5 stars

Editing to add: Laifen reached out to me and apologized. They also sent me the diffuser I wanted and offered a free toothbrush. I appreciate the follow up. Changing my one star to 3 because they car... See more

Company replied

Rated 3 out of 5 stars

The Wave Pro electric toothbrush is genuinely excellent - the oscillation, pressure sensing, and battery life are all top notch. Happy with that purchase. However, I bought the Laifen Neo hair... See more


Company details

  1. Hair Product Store
  2. Dental Supply Store
  3. Electronics Company
  4. Electronics Store

Written by the company

Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.


Contact info

3.3

Average

TrustScore 3.5 out of 5

471 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The product is great

The product is great. Stylish and really well built. The only downside to it is that it takes a while to get here and that the travel case doesn't protect bristles.
Besides that, it's my favorite toothbrush ever.

December 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Probably the best electric toothbrush I…

Probably the best electric toothbrush I have ever used. You can adjust it perfectly to your own needs via the app connection. The feeling of cleanliness on your teeth is second to none. The workmanship is also really high quality, even the cheapest version with a plastic housing.

I give it a 100 percent recommendation

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I bought it as a gift for my son…

I bought it as a gift for my son because about three years ago I got my own. We both love it!! The product is so good. The hair dries really quick and it looks so smooth. We‘ve got all the magnetic attachments, like the snoozles and the diffusor, and we use them all for different hairstyling. Great! Moreover this hair-dryer isn‘t loud at all, very light and easy to clean. Big recommendation!

December 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Game-Changing Oral Care: The Best Toothbrush I've Ever Used!

I recently started using the Laifen toothbrush, and it has been an absolute game-changer! Compared to other toothbrushes I've used in the past, the Laifen stands out in every aspect—design, performance, and comfort. The bristles are incredibly gentle yet effective, leaving my teeth feeling thoroughly clean after every use. The sleek design and intuitive features also make it a joy to use. It's clear that a lot of thought has gone into creating a product that combines innovation with practicality. I can't recommend it enough for anyone looking to upgrade their oral care routine!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Toothbrush like Apple did it :)

When you unbox the Laifen sonic toothbrush, it’s immediately clear that this isn’t just another oral care device—it’s an experience. Packaged and designed with the same meticulous attention to detail that one well-known company with a popular friut in its logo is known for, the Laifen toothbrush feels like the iPhone of toothbrushes.
From the sleek, minimalist packaging to the device itself, every aspect exudes premium quality and thoughtful engineering.
I enjoy using it and appreciate simple handling in parallel with in-app management of brushing programs.
You will not regret buying it especially that Laifen often throws some offer benefits to its pricing.

January 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding Quality and Perfect Gifts!

I first purchased the Laifen electric toothbrush in August 2024, and I have been extremely satisfied with it ever since. I chose the ABS plastic version, which is both stylish and highly durable. I was so impressed by its performance that in December 2024, I decided to buy another one as a Christmas gift for my partner, opting for the aluminum version, which looks just as beautiful and premium. Both materials are aesthetically pleasing, and the toothbrushes work flawlessly, leaving our teeth feeling incredibly clean and fresh, just like after a professional dental cleaning.

Additionally, I purchased a Laifen hair dryer as a Christmas gift for my mother, and she absolutely loves it! The quality and performance exceeded expectations, making it an ideal gift. My partner was also thrilled with their toothbrush and hair dryer, and they both couldn’t be happier with their gifts.

Laifen offers exceptional products at great prices, delivering top-tier quality and performance that easily rival more expensive brands. I highly recommend their products to anyone looking for affordable luxury and great gifting options.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome toothbrush!

The toothbrush is great, the ordering was smooth, I ordered a case for it as well, but it ended up being a case for a different material than I ordered.. After an email it was quickly resolved and the case were removed from my order.
The Toothbrush itself seems to be great quality, long batterylife and lots of settings to adjust so it caters to you.
I also bought the usb c cable, but a bit dissappointed, that it didn't include a power brick in that package. I kinda thought it replaced the usb a one.. (according to the chat bot it did, but I just received both cables and one power brick for type a)

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor performance

Very poor performance. Looks amazing but feels like it needs another high speed. My old £25 boots hairdryer outperforms this. Cannot believe I fell for the marketing.

January 22, 2025
Unprompted review
Laifen  logo

Reply from Laifen

Dear Jim,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

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Rated 1 out of 5 stars

They never shipped product

They never shipped product. Just kept saying they had but were lying!

December 19, 2024
Unprompted review
Laifen  logo

Reply from Laifen

Dear Michael,
We’re truly sorry to hear about your experience with your order and sincerely apologize for any inconvenience this has caused.Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. About a year after I bought one of their hair dryers the medium setting light stopped working. They sent a replacement and about a month later checked in to make sure I was satisfied and if I needed anything else.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch Customer service

I ordered a hairdryer as a Christmas gift. It seemed to stall out due to the shipper. I panic ordered a second dryer and contacted Customer Service. They were able to locate the original order and get it back on track AND stop my panic order at the warehouse even though I was technically past the window to do so. I was refunded my money and the recipient of the Christmas gift was thrilled with their hair dryer. I have one of my own that I love as well. Great product, great customer service, terrific experience.

December 18, 2024
Rated 1 out of 5 stars

NOT WORTH THE HYPE - AT ALL!

It does not blowdry anywhere near as good as my Rusk blow dryer. Further my hair curls so much better with a no-name diffuser on my Rusk than it does with the Laifen diffuser. Finally, their "30 day return policy" is NOT extended for Christmas gifts. So the purchaser bought it mid/end of November, opened Christmas day, "sorry, you're past the 30 days, you can't return it". That's what they said when I called them. Terrible policies. DO Not buy - and it's VERY loud!

December 23, 2024
Unprompted review
Laifen  logo

Reply from Laifen

Dear landar,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

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Rated 1 out of 5 stars

Placed an order 4th December

Placed an order 4th December. No sign of the order yet (19th Dec), no email with the tracking order neither. Unlikely to arrive to Christmas. Very disappointing customer service.

December 17, 2024
Unprompted review
Laifen  logo

Reply from Laifen

Hi Toni,
We’re really sorry to hear about the delay with your order. We know this is frustrating, especially with Christmas coming up, and we want to make it right.
Our customer service team will be reaching out to you directly to help resolve this issue. If you’d like, you can also email us at csteam@laifentech.com with your order details, and we’ll prioritize your case.
Thanks for letting us know—it helps us improve. We appreciate your patience and will do our best to fix this for you quickly.
Best regards,
Laifen Team

Rated 1 out of 5 stars

Missing Dryer

I ordered a Laifen Swift on November 29, it still has not shipped. There is no number to call and the customer service email is slow to respond. Wishing I had ordered the Dyson.

December 18, 2024
Unprompted review
Laifen  logo

Reply from Laifen

Dear Beth,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

Rated 1 out of 5 stars

Product looks good, but after 30 days it has still not been Shipped to me...

Thought I'd try Laifen as their Hairdryer looks good, so I purchased one (in stock) as a Gift on 12th November 2024. Since then the Item has been stuck on "Preparing for Shipping" and it's now over 30 days later (13th December). A couple of days ago Laifen Customer Support informed me the product would be shipped to me, but it's still just indicating Preparing for Shipping. I can appreciate delays in dispatch at this time of year, but it hasn't even left their premises! I'm not sure if I'll receive the Hairdryer by Christmas, but as a first experience this really isn't a great sign. I like supporting new and innovative brands, but this just makes it really hard.

December 13, 2024
Unprompted review
Laifen  logo

Reply from Laifen

Dear Anna,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

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