Laifen  Reviews 471

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the quality and design of the products, particularly the toothbrushes and hair dryers, noting their effectiveness and premium feel. Reviewers also frequently praise the fast delivery and the appealing packaging, which often draws comparisons to high-end brands. The customer service is often highlighted for being responsive, helpful, and quick to resolve issues, including sending replacements. However, some people mentioned significant issues with product longevity, with items breaking down shortly after the warranty period, leading to dissatisfaction with the product's durability and the company's warranty policy. There are also concerns about customer service, with some experiencing unhelpful responses, difficulty in getting issues resolved, and long delays in order fulfillment and communication. A few customers reported receiving non-functional products or incorrect items, and some expressed frustration with the lack of support for products not purchased directly from the company's website.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the excellent... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the quick, kind, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as unexpected additional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order on June 6. It’s been over a month and has yet to be shipped. Customer service only replied to my initial email, saying they would ask their warehouse and keep me updated. Unfort... See more

Company replied

Rated 3 out of 5 stars

Editing to add: Laifen reached out to me and apologized. They also sent me the diffuser I wanted and offered a free toothbrush. I appreciate the follow up. Changing my one star to 3 because they car... See more

Company replied

Rated 3 out of 5 stars

The Wave Pro electric toothbrush is genuinely excellent - the oscillation, pressure sensing, and battery life are all top notch. Happy with that purchase. However, I bought the Laifen Neo hair... See more


Company details

  1. Hair Product Store
  2. Dental Supply Store
  3. Electronics Company
  4. Electronics Store

Written by the company

Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.


Contact info

3.3

Average

TrustScore 3.5 out of 5

471 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

My preorder should have been shipped by…

My preorder should have been shipped by 10th of march. Until now I have not heard anything about nor did the customer service reply.

March 12, 2025
Unprompted review
Laifen  logo

Reply from Laifen

Hi Sandra,

We sincerely apologize for the delay and any frustration this may have caused. The product you purchased is currently being processed at customs, which has unfortunately led to unexpected shipping delays. We completely understand how frustrating this can be, and we truly appreciate your patience.

If you need any assistance, please feel free to reach out to our support team at csteam@laifentech.com. We’re available 8 hours a day, 7 days a week and will do our best to assist you as quickly as possible.

Thank you for your feedback—it helps us improve and serve our customers better. If there’s anything else we can do, please don’t hesitate to let us know.

Best regards,
Laifen Customer Support Team

Rated 1 out of 5 stars

Product does not last

Product does not last.

I bought my first laifen in Nov 23, after 6 months the hair dryer broke, I asked for a refund but they sent me a new hair dryer instead. Two weeks ago the second hairdryer stopped working and they sent me a new one. This new hairdryer arrives and i have used it twice and its now broken. Do not buy these products aren't reliable.

Edit
Since my review the customer service has been very good and Laifen did offer me a 50% refund for the hairdryer which i accepted.

February 23, 2025
Unprompted review
Laifen  logo

Reply from Laifen

Hi Rebecca,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team

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Rated 5 out of 5 stars

Laifen SE Lite

I got the Laifen SE Lite version and I am loving it! My thick hair dries faster than it ever has, with the added bonus of it being so much more quieter than my old traditional hair dryer. Can highly recommended!

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

The audacity of asking for a review…

The audacity of asking for a review when you never even shipped the order is astounding. I’d give you zero stars if I could.

January 18, 2025
Laifen  logo

Reply from Laifen

Dear Jenny,

Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.

To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.

Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.

Best regards,
Laifen Customer Support Team

Rated 1 out of 5 stars

Unreliable Service

Placed my order for a hair dryer on January 17. Other than the order confirmation I received no updates. When I contacted the company on January 29, I got a message that they would be out of the office from January 25-Feb 6 for Chinese New Year. My order should’ve been shipped before that, but was not, and now I will be waiting at least a month to receive it. I will not recommend buying from this company.

January 17, 2025
Laifen  logo

Reply from Laifen

Dear Desta,

Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.

To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.

Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.

Best regards,
Laifen Customer Support Team

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Rated 2 out of 5 stars

It takes forever to ship

I placed an preorder since 1/18, it says order will be shipped by 1/30, but I still haven’t received any shipping email.

January 18, 2025
Laifen  logo

Reply from Laifen

Dear YEYING Weng,

Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.

To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.

Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.

Best regards,
Laifen Customer Support Team

Rated 5 out of 5 stars

Best Clean Ever Had

This is the best electric toothbrush I’ve ever used. It is powerful, versatile, feature-packed, and elegant. I was so impressed by mine I bought several for the whole family. We have all three finishes but the best is the aluminum because it stays fingerprint-free and cold to the touch which gives it a premium feel compared to others on the market. And for the amount of features you get it is an incredible value at this price point.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

As a self-proclaimed toothbrush fanatic…

As a self-proclaimed toothbrush fanatic with experience using top brands like Sonicare and Braun, I can confidently say that Laifen is the best I've ever used. From the moment I tried it, I was hooked. The app's flexibility allows me to customize my brushing experience for optimal results. I wholeheartedly recommend Laifen to anyone looking for a superior clean.

July 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Love my Laifen toothbrush!

Love my Laifen toothbrush!! I feel like my teeth get a great clean, but it’s also gentle and does not disturb my gums. Both my husband and I have been using Laifen for over 6 months now and we will never go back.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

A game changer!

Having used the Laifen Wave for over six months now I can really see a big difference in my oral care! The brush heads are doing a really good job and are well made. Also the design and comfort makes it so nice to hold it in your hand. The battery life on this one are shockingly good! Looking forward to use it every time!

July 17, 2024
Unprompted review
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Rated 5 out of 5 stars

I love their toothbrush!

I love their toothbrush!
Unfortunately at first I got a defective unit, however support resolved it quickly and swiftly, can recommend them.
Cleaning power seems great and despite the product being stylish, I do not see any regression in usability compared to my old Oral-B.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

When style meets perfection…

The toothbrush is the best. It works flawlessly; it is stylish. It is pure perfection. As an Apple fan I can only confirm that if Apple had a toothbrush it would most likely be similar to my Laifen.

January 23, 2025
Unprompted review

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