Lainly™ Reviews 

209
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain about missing orders, complete lack of tracking information, and extremely long delivery delays. Furthermore, people struggle to get refunds or helpful customer support when trying to resolve product issues, leaving many feeling frustrated and deeply disappointed with the company's overall service and questionable product quality. Though some reviewers were happy with their purchases, praising the beautiful designs, sparkly appearance, and overall craftsmanship of the jewelry. Consumers also noted that these items make wonderful gifts for family members when they arrive safely and match online expectations, creating positive and memorable moments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the items as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers report never receiving their... See more

Quality

Consumers find quality to be ambiguous, with reviewers noting that the jewelry is initially pretty,... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting frustration over missing... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that requests were denied or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual necklace looks reasonably ok. Time will tell. My biggest disappointment was the cheap plastic pouch strip they came in. Stapled at the top. Not the gift case they were shown in on line. M... See more

Rated 2 out of 5 stars

I really wanted to like this company, but I ordered the "buy one, get two free" cross and crown necklaces — I doubled the order, expecting to receive six necklaces. Instead, I was charged almost $200,... See more

Rated 3 out of 5 stars

The jewelry is beautiful but my bracelet turned within a week & my necklace chain broke in about 2 weeks. The cross for the neck is still beautiful & I will be purchasing a new chain.

Rated 2 out of 5 stars

I also never received my order. After numerous emails back and forth, I just gave up on this company. Will not order again. They do not stand by their claims. Very discouraging since I ordered... See more


Company details

  1. Jewelry Store

Written by the company

Lainly is a faith-based jewelry brand built by a small Christian family who believe accessories should do more than decorate. They should carry a message. Every piece we create exists to help you carry your faith wherever you go, and to make it easy to put a reminder of God's love into someone else's hands. We started Lainly because we wanted jewelry that felt personal, not mass-produced. Every necklace, bracelet, earring, and ring we make is waterproof and tarnish-free, built to hold up to showers, workouts, humidity, and years of everyday wear. We back every piece with a lifetime guarantee, because we want you to trust what you're wearing, not worry about it. Faith and gifting go hand in hand for us. Many of our customers order pieces to keep for themselves and pieces to give away, to a daughter, a friend walking through a hard season, or someone who just needs reminding they're not alone. That's the heart behind what we make: jewelry as a quiet, wearable way to spread His Word. Lainly began as a brand for women of faith, and we're growing into a home for every believer who wants to wear what they hold true. We're grateful for the thousands of customers who've trusted us so far, and we work hard every day to earn that trust with quality, honesty, and real customer care. Whatever you're shopping for today, we hope it becomes more than jewelry. Faith first, always.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

209 reviews

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2.5

All reviews

(209)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased the buy 1 get two free…

I purchased the buy 1 get two free bundle which was very nice so me my daughter and sister all three got to enjoy these beauties but, sadly one of my stones in mine fell out so now thank God it is 100% replaceable or I’d be very upset since this only makes two days I have wore it.

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from this "Christian"…

I ordered from this "Christian" company. Though they kept communications up for a few weeks, it became apparent that I was not going to receive my order. I requested a refund twice and disputed the charge through my credit card. The day I got refunded, I received a tracking number but it was soon marked delivered. I contacted USPS and the tracking number I was given was a package not addressed to me! This company is a total fraud! DO NOT BE FOOLED BY THEIR CHRISTIAN THEMED JEWELRY! YOU WILL NEVER RECEIVE IT!!!

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

So disappointed 😔

I bought 3. One broke instantly. They are so fragile. The second made my neck red and obviously wasn't real sterling silver. Turned colors right away. The third I don't even want to open.. waiting to see how much of a hassle they are about refunds . Super disappointed

May 26, 2026
Unprompted review
Rated 4 out of 5 stars

I received the necklaces after 2months…

I received the necklaces after 2months of my order. It took so long for it to deliver that I thought it was a scam. But when it arrived it looks so great except for the chain. The chain is not shiny and the color is not the same with the pendant. Though the pendant looks so amazing! One chain broke, the one that my daughter used. She only used it one day and it broke.

April 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Tarnished and wrong colour sent

I purchased six necklaces for myself and my Staff, the one that I was wearing tarnished, and it was promised it never would.
When I contacted the company with pictures they said they will replace it. I was ecstatic. Only they sent me the wrong colour in the necklace. When I let them know they told me that you could have 20% off your next one super disappointed. I had even offered to return what they sent me and they declined pushing that I buy another necklace for 20% off.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

One star is generous ...but I should…

One star is generous ...but I should lay blame on myself for not checking reviews. I received this email to provide a comment for feedback whether good or bad can only help going forward. More fluff to appease & get "more time" before we finally just give up as many in this review string have suggested. We'll, I want my money back ...seriously.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

I never did received my necklaces

I never did received my necklaces. I checked with my neighbors, the postoffice and my daily app that I have to check my mail. You did no help me out. you did not resend my order or refund my money. I will not recommend or order anything else from your company. I guess this was just a scam.

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

Quality outstanding, new venture

Quality of the cross & heart necklace is outstanding! Yes, it took quite awhile to actually receive them through the snailmail BUT, this is a new venture and they need some patience and understanding. Not everybody is Amazon.

I handmake my own scrollsaw fretwork designs - I know the problems.

May 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Never received my order

I placed my order hoping to have it in time for January birthdays. After waiting for over a month past the expected date of arrival, I sent an email explaining that I never received my order. The email exchange was very upsetting because I was told that my order was sent and should have arrived on the anticipated date. I explained that I checked with my mail carrier and neighbor but it was not delivered. I asked if there was something that could be done to replace the order and I never received a response. I was totally caught off guard when I received an email asking to leave a review.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

I got 3 of these

I got 3 of these. 1 for myself, 1 for my momma, & 1 for my daughter. We all 3 absolutely love them. They are beautiful. The only issue is that the chain is way to short. Mine & my daughter's doesn't fit around our necks so we've looked at a couple of new chains. Other than that, again they are absolutely beautiful

May 20, 2026
Unprompted review
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Rated 4 out of 5 stars

I appreciated the price first of all

I appreciated the price first of all. I purchased the necklaces x3 cross with the crown. They really are beautiful. They were gifts for my 2 daughters and daughter in law. All 3 gals loved the necklaces. I havent heard anything negative, which im sure i would if there is. I only wish they would have more beautiful selections.

May 16, 2026
Unprompted review
Rated 2 out of 5 stars

Okay, but cheap quality

Was very excited to receive these beautiful necklaces for a great deal, 3 for $40. Shipping took about a week, no issues with it. However, upon wearing the necklace for a few days, it has already begun to discolor/peel. Very disappointed as the ads for this product claimed that this would no happen, that they were good quality, but upon receiving i’d say they are cheaply made.. I wasn’t expecting much but definitely not worth $40. won’t be buying again. sad there are no returns/refunds.

May 28, 2026
Unprompted review
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Rated 1 out of 5 stars

I placed my order earlier this month…

I placed my order earlier this month and I have not received the 10 necklaces I ordered for graduation gifts.

Within a few days of ordering, I received a message that they have shipped. Nearly a week later, I received another email that they are their way…thought this was odd since I already received an email stating they were shipped a week prior.

To date, I still have not received my order-I also paid extra for quick delivery to ensure I had the gifts in advance.

Neither communication has a way of tracking the package, so I have no idea when they’ll arrive!:-/

We are approaching graduation this weekend-I’m hopeful they will be here but not confident in this company at this point. Such a bummer!

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered these necklaces awhile back…

I ordered these necklaces awhile back and was pleased with them. Have gotten many compliments on the one I wear. The other 2 were gifts. The only thing I was disappointed in was that the came in a bag instead of the nice box that it showed it came in.

May 28, 2025
Unprompted review

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