I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
Company replied
1.5
Bad
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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This web site is scam
This web site is scam. do not be fool on furniture pictures. its totally scam. I have purchased coffee table, i received completely rubbish table. and there is no contact number and no help. all my money £120 is waste. very disappointed.
January 23, 2026
Unprompted review
Reply from Lakiq
Dear Shaukat,
We are truly sorry to hear about your experience with the coffee table. It is very disheartening to learn that the product you received did not meet your expectations, and we sincerely apologize for the frustration this has caused.
We want to assure you that we are here to help and are committed to resolving this situation for you. While we do not provide a direct phone number, our customer service team is available through email at support@lakiq.com and via our online chat on the website, and we respond promptly to all inquiries.
We have located your order and will promptly review the details. We can arrange a replacement or process a refund once our review is complete. To proceed, we will send you a detailed email with the available options and clear steps forward. Please keep an eye on your inbox for our message.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Product not as described, refund avoided with repeated discount offers
I ordered a product from Lakiq.com that turned out to be materially different from what was implied on the website.
The product description does not disclose that the drawers have no slides or retention mechanism and simply rest on the board. There are also no photos showing the drawers partially or fully pulled out, which would have clearly revealed this design. As delivered, the drawers can freely slide out, which creates a safety concern, especially in a household with children.
I contacted customer support requesting a return and full refund. Over multiple messages, the seller refused to provide return instructions and instead repeatedly offered:
- partial refunds (10–40%)
- discounts
- replacements
- gifts
- suggestions to resell or donate the product
None of these addressed the core issue: the product is not as described and not safe for my intended use. After sending a final written notice, I had to escalate the matter through my payment provider.
I recommend potential buyers proceed with caution, carefully review product descriptions, and be aware that obtaining a refund may be difficult if the product does not meet expectations.
January 26, 2026
Unprompted review
Reply from Lakiq
Dear Mikhail,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the significant inconvenience and concern caused by your recent experience with Lakiq.com. It is deeply regrettable that the product you received did not align with the description on our website, particularly regarding the drawer mechanism, and that this created a safety issue in your home.
We understand and respect your initial request for a full refund and return, and we acknowledge that our earlier communication did not adequately address the core problem. For that, we offer our genuine apology.
We are writing to confirm that a full refund for your order has now been processed and should appear in your account according to your payment provider's processing time. As a gesture of our sincere regret for the frustration and time this situation has cost you, we would also like to offer you a complimentary gift.
We will send a separate email within the next hour with the details of this goodwill gesture. Please check your inbox, including your spam or promotions folder, for this message.
We are committed to learning from this experience and will review our product listings and customer service protocols to ensure greater transparency and a more supportive resolution process in the future.
Thank you for your patience, and we are truly sorry for the disappointment we have caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
As usual dont believe everything you…
As usual dont believe everything you read on review sites! , Our desk did arrive with missing parts and it did take me 5 emails to get a new one shipped and we did end up waiting 3 months, BUT the new desk did arrive and the quality was what you would expect for £300, Its not solid oak but the finish is acceptable and i glued all the joints when i built it, my 9 year old thinks its fabulous and the same desk in the UK was over £1200.
So yes it takes a while to come, sometimes there an issue or two, the language barrier makes for some interesting emails (which part of im missing the desk are you struggling with exactly!) 5 emails later!
BUT it did arrive and it is actually kind of what i was expecting, so if your not in a rush and you want to pay 1/4 of the uk retail price then give this lot ago
Regards
Mark
January 25, 2026
Unprompted review
Reply from Lakiq
Dear Mark,
Thank you so much for taking the time to share your honest and thoughtful feedback. We truly appreciate your patience and understanding throughout the process — from the initial delays and missing parts to navigating the back-and-forth communication. We sincerely apologize for the inconvenience and frustration this caused, but we're genuinely grateful that you stuck with us and allowed us to make things right.
We’re absolutely delighted to hear that the replacement desk eventually met your expectations, and that your 9-year-old loves it — that’s the kind of feedback that truly makes our day! It’s also encouraging to know you found the finish acceptable and felt the value was fair for the price paid.
Your balanced perspective — acknowledging both the challenges and the outcome — means a lot to us. We’re continuously working to improve our processes, communication, and quality control so that every customer’s experience can be smoother from the start.
Thank you again for your trust, your patience, and for giving us the chance to deliver a product you’re happy with. We hope the desk brings you both joy and functionality for many years to come.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
BEWARE OF FRAUD
This company is the worst I have EVER dealt with. I've already read hundreds or reviews that are pretty much the same and I'm shocked Lakiq is not being investigated for fraud. What they do is advertise "beautiful" furniture that takes at least a month to arrive, make you pay huge money for shipping and then screw you over. After paying over 600$ for a huge desk I ordered for my husband, I received a damaged piece of garbage. The desk arrived in a destroyed box, with dents, chipping all over the wood, scratches and even an embedded screw in the wood top. That same day I provided them with evidence (pictures and vidoes) per their policy and they started back and forth game to delay a refund which I still didn't get. The company is a joke, they play you for as long as they can proposing refunds of 5 or 10 percent of what you paid or demand that the product be sent back for a full refund. That would be ok if not for the fact that you'd have to ship the item to CHINA and PAY for the shipping costs. They know that you won't and then you're stuck with garbage and at loss of your money. How is it fair to me, when I'm the one that's been sent a damaged item that I paid hundreds of dollars for and I'm supposed to now pay more money to send it back to them when it's not my fault it came damaged ? I already filed a report with the Federal Trade Commission and BBB scam report, and I'm also contacting the Chinese Consumer Agency. I'm also writing to the heads of PayPal and providing them with thorough documentation and pictures, reviews from other people who are going through the same situation. I won't stop until they investigate these SCAMMERS. I advise you to do the same. They know their game and they use that towards their advantage. DO NOT BUY FROM THEM. I wish I could attach pictures here of what I was sent.
October 6, 2025
Unprompted review
Reply from Lakiq
Dear Basia,
We sincerely thank you for providing such detailed feedback about your experience with us. Please accept our heartfelt apologies for the frustration and disappointment you have endured — from the unacceptable condition in which the desk arrived, to the unsatisfactory communication you've encountered. We understand completely why you feel let down, and we deeply regret the negative impact this has had on you.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
We have reviewed your case internally and would like to clarify that we are fully prepared to resolve this for you as previously communicated. Our records show we proposed sending you a complete replacement desk at no additional cost, and we have been awaiting your confirmation of the shipping address to proceed.But we did not receive reply.
To move forward swiftly, we have just re-sent the email requesting your address confirmation. Please check your inbox (including spam or junk folders) for this message. As soon as we receive your reply, we will arrange the shipment of a new desk immediately.
We are committed to making this right and ensuring you receive the product you originally ordered in perfect condition. Thank you for your patience as we work to resolve this matter.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
1234
I do not recommend, fraudsters, they did not send either the desk or the money back. I'm surprised they're still on the market.
January 18, 2026
Unprompted review
Reply from Lakiq
Dear Igor,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and inconvenience you have experienced. We are deeply concerned to hear that you have not received your desk or a refund, as this is not the level of service we strive to provide.
We take your complaint very seriously and would like to investigate this matter promptly. In order to look into your specific case and resolve it as quickly as possible, could you please provide us with your order information? Once we receive your details and confirm the status of your shipment, if lost,we can arrange to either send a replacement desk or process a refund – whichever you prefer.
We truly value your feedback and the opportunity to make this right. Please feel free to reply privately with your order details, and we will handle this matter with urgency and care.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I do not recommend
I do not recommend, cheaters, thieves, liars. I don't have a desk and I lost my money.
December 20, 2025
Unprompted review
Reply from Lakiq
Dear Dariusz,
We sincerely apologize for the experience you have had with your order and completely understand your frustration. We value every customer and want to assure you that we are committed to resolving this situation fairly.
According to our records, we have already processed the full refund for the original purchase amount of your desk. However, regarding the additional money , we have encountered a system limitation: while your dispute case remains open, the corresponding funds are temporarily frozen by the payment platform. This prevents us from issuing any further payments until the dispute is closed.
We have reached out to you several times, requesting that you close the dispute so we can proceed with the additional refund. Unfortunately, we have not yet received a reply.
We kindly ask you to close the dispute at your earliest convenience. Once it is closed, we will immediately process the additional refund as promised.
We are here to help and hope to resolve this matter for you as soon as possible. Please feel free to contact us directly with your preference.
Thank you for your patience and understanding.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I do not recommend
I do not recommend, fraudsters, they did not send either the desk or the money back. I'm surprised they're still on the market.
January 17, 2026
Unprompted review
Reply from Lakiq
Dear Olesja,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and inconvenience you have experienced. We are deeply concerned to hear that you have not received your desk or a refund, as this is not the level of service we strive to provide.
We take your complaint very seriously and would like to investigate this matter promptly. In order to look into your specific case and resolve it as quickly as possible, could you please provide us with your order information? Once we receive your details and confirm the status of your shipment, if lost,we can arrange to either send a replacement desk or process a refund – whichever you prefer.
We truly value your feedback and the opportunity to make this right. Please feel free to reply privately with your order details, and we will handle this matter with urgency and care.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Complete Scammers
Waited months for delivery and when my cabinet arrived the packaging was insufficient and it was so badly damaged some of the drawers wouldn’t open. When I contacted them with the evidence they started to refute the photographic evidence asking for more photo evidence and shipping labels which were long gone. I’d say this company is nothing more than a scam, do not use!!
January 16, 2026
Unprompted review
Reply from Lakiq
Dear Darryn,
Thank you for bringing this to our attention. We sincerely apologize for the extensive wait you experienced and, most importantly, for the unacceptable condition in which your cabinet arrived. We understand how frustrating it must have been to receive a damaged item after such a long delay.
We also regret any inconvenience caused by our initial request for additional documentation, especially since the shipping labels were no longer available. Please know that our intention was not to dispute your claim but to follow our standard process; however, we recognize that in cases like this, our approach should be more flexible and understanding.
To resolve this fairly and without further delay, we would like to offer you either a partial refund as a gesture of goodwill or replacement of the cabinet, whichever you prefer. We will send you a detailed email with the specific steps for each option, so you can choose the resolution that best suits your needs.
Thank you for your patience, and we hope to have the opportunity to make this right for you. Please check your inbox (including your spam folder) for our follow-up message.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
You will not get the item that is…
You will not get the item that is pictured on the website. Totally false advertising. The desk I purchased looked nice on the site, constructed with seemingly real wood. The product received is super cheap quality particle board and the shelf that showed a book in the ad does not even fit a book it’s so small. The item arrived (after an excruciating long shipping period) with nicks and chips, even visible damage on the front of the drawers. The company does not take any responsibility for damage or false advertising.
January 7, 2026
Unprompted review
Reply from Lakiq
Dear Angelika,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the significant disconnect between the product you expected and the item you received, as well as for the damage noted upon arrival and the extended shipping time you experienced. This is certainly not the standard we aim to uphold.
We take your comments regarding product presentation and quality very seriously. Please be assured that we are reviewing this case internally to prevent such discrepancies in the future.
To address this situation directly, we would like to offer you a partial refund as a gesture of goodwill, or arrange for a replacement if you prefer. We will send you a detailed email shortly with the specific options available to you, so you can choose the resolution that works best.
We value your input and hope to have the opportunity to make this right. Please check your inbox (and spam folder) for our follow-up message.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Disgusting poor quality units also service is poor …
Disgusting services and units poor quality not worth it for price is to expansive not recommend to buy anything from this company at all
ikea unis are better than this useless company
November 20, 2025
Unprompted review
Reply from Lakiq
Dear Customer,
We are truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the service and product quality that did not meet your expectations. We take your feedback very seriously and want to make this right for you.
To help us investigate and resolve the issue as quickly as possible, could you please share your order number or contact details with us? Once we verify your information, we will work with you to find a suitable solution—whether that involves a replacement or a refund.
Your satisfaction is important to us, and we are committed to improving based on customer feedback like yours.
Thank you for giving us the opportunity to address your concerns.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Very poor quality
After I was waiting for 3 months I received my chest of drawers.Shoked with the very poor quality. Some part are dented.Complicated assembly instructions.After paid that price you expect to get something nice!Unfortunately NOT. PLEASE DO NOT BUY FROM THIS WEBSITE! Very disappointed
January 7, 2026
Unprompted review
Reply from Lakiq
Dear Venelina ,
We sincerely apologize for the unacceptable experience you had with your chest of drawers. We deeply regret that the product arrived with quality issues after such a long wait, and we fully understand your disappointment. This is certainly not the standard we strive to deliver.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
We have already sent you a detailed digital assembly guide via email to help clarify the instructions. In order to resolve the issue with the damaged parts, we can offer a suitable solution—whether that involves a replacement or a refund.
A follow-up email outlining the next steps will be sent to you shortly. Please check your inbox (and spam folder) for further updates.
Thank you for bringing this to our attention. We are committed to improving our quality control and service based on your feedback.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Excellent Packaging
Very good packaging they delivered my item on time and i also got a call from the seller to conform my order . I will order again.
January 3, 2026
Unprompted review
Reply from Lakiq
Dear Syed,
Thank you so much for taking the time to share your positive feedback! We are truly delighted to hear that you were satisfied with our packaging and that your order arrived on time. It’s also wonderful to know that our proactive communication made a positive impression—we always aim to ensure our customers feel informed and cared for throughout their shopping experience.
Your kind words mean a lot to our team, and knowing that you plan to order again is the best compliment we could receive. We look forward to serving you in the future and continuing to provide you with the same reliable service and attention to detail.
Should you ever have any questions or need assistance with future orders, please don’t hesitate to reach out. We’re always here to help!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
reasonable price
nice place for new furniture items with competitive reasonable prices.
January 2, 2026
Unprompted review
Reply from Lakiq
Dear Nida,
Thank you for your kind recommendation and for acknowledging our competitive pricing. We are truly pleased to hear that you consider us a nice place for new furniture items.
Our goal has always been to offer well-designed and quality pieces at reasonable prices, making great furniture accessible without compromise. Your feedback confirms that we are on the right track and means a lot to our team.
We sincerely appreciate your support and hope you continue to enjoy your furniture for years to come. If you ever need anything in the future, we'd be happy to assist. Thank you for choosing us!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Lakiq Computer Study Desk
A Lakiq computer study desk was delivered months late and was damaged in transit. Inside 22 components were of inferior quality. Lakiq accepted evidence of the problems but refused to provide a refund. An over-priced, inferior product sold by a company that provides no customer service.
December 27, 2025
Unprompted review
Reply from Lakiq
Dear Jane,
We sincerely apologize for the deeply frustrating experience you have had with your order and our service. Thank you for bringing this to our attention.
We are very sorry to hear about the delayed delivery, the damage in transit, and the quality issues you identified with the components. It is also concerning to learn that you felt your case was not adequately resolved after providing evidence. This is not the standard we strive for, and we take full responsibility for the failures that have clearly impacted your trust in us.
To address this situation properly, we would be grateful if you could provide your order information. This will allow us to immediately locate your case, conduct a thorough review, and offer a concrete resolution.
Once verified, we will ensure you are presented with a clear and fair solution, which may include either a replacement of the damaged or inferior components or a refund, based on your preference and the specifics of the order.
Thank you for giving us this opportunity to make things right. We are committed to resolving this matter to your satisfaction.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Whatever you do, don’t buy from Lakiq
Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s customer service. This company is built on people losing their patience and then keeping your money for undelivered goods!
December 11, 2025
Unprompted review
Reply from Lakiq
Dear Dorothea,
We are truly sorry to learn about the distressing experience you've had. Please accept our sincerest apologies for the failure to deliver your order, the unacceptable delay, and the deeply frustrating email exchange that followed. We understand that being forced to seek resolution through a third party like PayPal is the last resort any customer should face, and we take full responsibility for the situation that led to this outcome.
Your feedback about our process is critical, and we acknowledge that we have failed you on multiple levels. The impression you are left with is completely contrary to the values we strive to uphold, and we are committed to investigating this case thoroughly to prevent it from happening again.
While we understand that your funds have been recovered via PayPal, we still wish to make this right on our end, both as a gesture of goodwill and to restore a measure of trust. If you are willing, we would be grateful if you could provide your order information via a direct channel.
Upon receiving and verifying your details, we will immediately take one of the following actions:
Ship a replacement of your original order at no cost, ensuring it is tracked and expedited, or
Process a full refund directly, should you no longer wish to receive the product.
Thank you for bringing this to our attention with such clarity. We are deeply sorry for the frustration and inconvenience this has caused, and we hope for an opportunity to demonstrate our commitment to doing better.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Product unfortunately arrived damaged... But I received a refund
Ordered a desk. Unfortunately it arrived damaged after it's long journey, which was very disheartening. The company could consider improving packaging to help with this, although could have just been this particular item on this occasion.
After sending some pictures of the damage and some discussion of options I was given a refund. After looking at other reviews here I would say some stringer packaging might be worth it.
December 30, 2025
Unprompted review
Reply from Lakiq
Dear Aziz,
We are truly sorry for the completely unacceptable condition in which your desk arrived. Thank you for taking the time to detail the issues with the inadequate packaging, the damaged and scratched pieces, and the missing bolts. We hear your deep frustration regarding our process and the serious concerns you've raised about our business model. Please accept our sincere apologies — this is not the experience we ever intend for our customers, and we take full responsibility for the failures that led to it.
We acknowledge your feedback is not just about a single order, but about trust. We are committed to resolving your case immediately and transparently, and to learning from this to improve.
To make things right for you, we offer two clear options:
Comprehensive Replacement: We will ship you a brand new desk, along with all necessary hardware including the missing bolts, in reinforced packaging at no cost to you.
Substantial Partial Refund: Alternatively, we can issue a significant partial refund to your original payment method to compensate for the damaged product and the considerable inconvenience caused.
We want to resolve this in the way that is best for you.
To proceed, we will send you a direct email within the hour. Please check your inbox and spam/junk folder for our message, where you can simply indicate your preferred option.
We are grateful for your candid feedback and for giving us this opportunity to correct our mistake.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The leather chair I bought wasn't…
The leather chair I bought wasn't leather. Terrible and slow delivery. It took a lot of persistence to get a refund. Avoid this site
September 12, 2025
Unprompted review
Reply from Lakiq
Dear customer,
We sincerely apologize for the disappointment you experienced with the chair material, the delayed delivery, and the challenges encountered during the refund process. This is not the service we strive to deliver, and we truly regret the frustration caused.
We would like to offer a goodwill compensation for the inconvenience you faced. To help us locate your order promptly and arrange this, please kindly provide your order number.
Regarding delivery, we aim for transparency and do display an estimated delivery timeframe at checkout for reference.
Once we receive your order details, we will process your case and get back to you with a resolution. Thank you for bringing this to our attention and giving us the opportunity to make it right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I ordered an executive desk from Lakiq…
UPDATE – January 25th, 2026
After the refund was issued, Lakiq continued to send repeated, copy-paste responses and did not meaningfully address the remaining issue. Despite acknowledging the refund multiple times, I received no clear answer regarding responsibility for pickup or disposal of the large, unusable desk they delivered incorrectly.
There have now been 277+ email exchanges, with replies often taking days and repeating the same message without addressing the actual concern. No return label or pickup was ever provided, and the desk sat in my office for weeks after delivery and even after the refund, occupying valuable business space.
The issue is no longer about payment. It is about unresolved disposal responsibility, time loss, and lack of effective communication. This update is added to reflect the current status.
---------------------
I ordered an executive desk from Lakiq (Order #795455). Unfortunately, the item I received was not what I ordered. The desk arrived in the wrong color and style, with visible damage and chipped components, and no assembly instructions were included.
After extensive back-and-forth with customer support over 170+ emails since November 12, it became clear that the desk I received does not exist on their website, making it impossible to verify or assemble correctly. The product appeared to be a mix of parts from different models and was completely unusable.
The resolution process took over a month and involved many changing offers and delays. Eventually, Lakiq issued a full refund and authorized disposal of the desk, which I appreciate. However, the time spent, inconvenience, and lack of clear communication made this a very frustrating experience.
Based on my experience, I would strongly recommend exercising caution before purchasing, especially for large or custom furniture items.
November 9, 2025
Unprompted review
Reply from Lakiq
Dear Ishwinder,
Thank you for taking the time to share your detailed and thoughtful feedback. We sincerely apologize for the deeply frustrating experience you had with your executive desk order (#795455). Receiving an incorrect, damaged, and unusable item—and then facing such prolonged and unclear communication—is completely unacceptable, and we truly regret the significant inconvenience, time, and effort this has cost you.
We are glad to hear the refund authorization were processed, but we fully recognize that this alone does not make up for the overall experience. As a gesture of our sincere apology and our commitment to your satisfaction, we would like to offer you an additional goodwill compensation for the trouble caused.
We will send you a follow-up email within the next 24 hours to discuss a personalized compensation proposal. Please kindly check your inbox (and spam/junk folder) for our message, and feel free to reply directly with any preferences or questions.
Your patience and feedback throughout this process have been invaluable, and we are actively reviewing this case internally to prevent such issues from recurring. Thank you for giving us the opportunity to make things right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Absolute Rubbish, cheap product
Absolute Rubbish product. Firstly item came after 2 months and guess what, it was damaged. Upon requesting of refund, they refused. Now within a month of usage, it’s broken into 3 pieces.
December 9, 2025
Unprompted review
Reply from Lakiq
Dear Rana,
Thank you for sharing your experience, and we sincerely apologize for the multiple issues you've encountered — from the extended delivery delay and initial damage to the product breaking shortly after use. This is certainly not the level of quality or service we strive to provide, and we understand your frustration completely.
We would like to make this right for you. We can offer one of the following options:
Replacement of damaged/broken parts with expedited shipping.
A full replacement of the item.
A refund for your purchase.
To proceed with the solution that works best for you, please reply with your order number so we can locate your details and handle your case immediately with priority attention.
We truly appreciate you giving us the opportunity to correct this situation.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I wish there would be zero stars
I wish there would be zero stars. We bought this company's lamp via Walmart. The lamp arrived non-functional. They refused to refund or change the lamp, even it is their lamp. Walmart gives no support at all. Our money only goes away. I wouldn't buy anything from this company.
December 24, 2025
Unprompted review
Reply from Lakiq
Dear Denedim,
Thank you for bringing this to our attention. We sincerely apologize for the issue you encountered with the lamp purchased through Walmart. We have forwarded your case to the relevant department at Walmart and are actively following up to resolve this matter. Our team is committed to assisting you in finding a satisfactory solution. We will communicate any updates to you promptly. Please accept our apologies for the inconvenience this has caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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