I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
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Review summary
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Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
Company replied
1.6
Bad
735 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Really really bad experience
Really really bad experience. Ordered desks for my children for school year start. It's been almost three months still haven't arrived. I wish I read the reviews before the order. No phone number, no customer service at all. Very very bad company.
November 5, 2025
Unprompted review
Reply from Lakiq
Dear Enkhchimeg,
Thank you for taking your precious time to leave this review.
During the waiting, for the most up-to-date information on your order, we kindly invite you to visit our dedicated tracking page. You can access it directly at https://www.lakiq.com/tracking. On this page, you may enter your order number and the email address used for your purchase, or simply log into your account to view the latest status.
If you require any further assistance, please do not hesitate to contact us - through the following email address or Live Chat, which is showed on each page of our website.
We apologize for kept you waiting. Thanks for choosing Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not buy from this company I have…
Do not buy from this company I have been waiting over 6 months for a item I ordered and they cant even tell me where it is just say they will send it but never do. They have taken my $799 aud and run with it. Very disappointed.
- There reply after 10 emails and saying my package was destryed and they will send destroyed package if I like -
According to the cancellation policy, a 40% order processing fee will be charged (only 60% of the order amount will be refunded, and delivery will not be made).
November 4, 2025
Unprompted review
Reply from Lakiq
Dear Sarah,
Thank you for taking your precious time to leave this review.
There are three packages in your order, one was signed for, and the rest were returned to our overseas warehouse at this moment. Please contact us for further help.
Since we work in partnership with our logistics providers, and the final delivery is handled entirely by them. While ensuring that our customers receive their orders promptly remains one of our top priorities, certain exceptional circumstances—such as incomplete delivery information, inability to reach the recipient, or arrangements made by the logistics provider—may prevent successful delivery. In such cases, to secure a smooth and accurate delivery, the parcel will be temporarily returned to our overseas warehouse. Once the customer confirms the address, we will arrange a complimentary re-delivery.
Once we confirm the address, we'll immediately arrange the re-delivery for you, to ensure you can get the full order as soon as possible.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
IVE JUST PAID £9500 ON A HUGE ORDER FOR…
IVE JUST PAID £9500 ON A HUGE ORDER FOR OFFICE DESKS AND RECIEVED A PALLET OF BIN BAGS AND BATH ROBES.....
THIS WAS MONEY I DIDINT HAVE AND NEEDED TO REAPLCE MY CAR TYRES NOW I CANT GO TO WORK...I MIGHT ASWELL HANG MYSELF WITH THE BIN BAGS WHILE WEARING ONE OF YOUR BATH ROBES
I BET YOU GUYS HAVE ROBBED MORE PEOPLE THAN BLACK BEARD THE PIRATE OR DONE MORE PEOPLE THAN THE POPE, OR FEELED MORE PEOPLE THAN JIMMY SAVIL,
November 2, 2025
Unprompted review
Reply from Lakiq
Dear Jimbo,
Thank you for taking your precious time to leave this review.
If possible, could you please confirm the order again? We want to assure you that every Lakiq product is subject to strict quality checks and is packaged using specialized protective materials before leaving our warehouse in right and perfect condition.
If you actually receive a wrong item, please contact us through the following email address. We'll provide compensation, such as free relacement and partial refund once verified.
We look forward to you confirmation and trun your experience around.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
WARNING. DO NOT BUY FROM LAKIQ
WARNING: STAY AWAY FROM THIS COMPANY – THEY ARE SCAMMERS!
I ordered a coffee table in July and only received it in October after repeatedly chasing them for updates.
When the table finally arrived, it had broken parts, missing instructions, and even the wrong components.
I contacted customer service to report the issues. They sent me assembly instructions for a completely different table.
For the damaged and incorrect product, they initially offered a 5% refund, which I refused. After I escalated the issue with PayPal, they increased the offer to 20%. However, they blackmailed me, insisting I close my PayPal case before they would issue the refund—on the condition that I keep the faulty table.
PayPal later instructed me to return the item. The company first refused to provide a return address, and when I finally received one through PayPal, the courier quoted £80 for return shipping.
To avoid further hassle, I reluctantly accepted the 20% refund and closed my PayPal case. But as soon as I did, Lakiq refused to pay the refund.
This company is dishonest and untrustworthy.
Do NOT buy anything from Lakiq.com.
Stay far away from these fraudsters!
November 1, 2025
Unprompted review
Reply from Lakiq
Dear Manoj,
Thank you for taking your precious time to leave this review.
As we work with the supplier, and the instruction is directly provided by them. We regret that it cannot assist you accurately.
As for the compensation, our team will provide resolutions according to the damage level, such as free replacement and partial refund, just to avoid your extra costs on returning shipping fee.
We truly appreciate your business and want to make all things right for you. Please keep in touch with us and we'll work towards a suitable resolutions to get this matter resolved.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Terrible quality and terrible customer service
I ordered a desk for my son. It arrived a month later yan quoted with very limited tracking information and no updates. When it arrives the box was in extremely poor condition. Quite frankly it looked like someone else's return. It also stank of rotten fish. On opening the package, it was clear that the parts were all damaged. We took photos and sent to customer services. I requested them to arrange a return for a full refund. Instead I was offered a 5%refund, a free water bottle and a few replacement parts. Stay far away from this company.
October 29, 2025
Unprompted review
Reply from Lakiq
Dear Jill,
Thank you for taking your precious time to leave this review.
Despite these stringent precautions, we must acknowledge the inherent unpredictability of long-distance international transit. The complex, multi-modal journey involves numerous handlers and regulatory steps. We appreciate that unexpected, and often unavoidable, damage may occasionally occur due to the extreme pressures and external forces exerted during this lengthy shipping process.
Regarding the compensation, please understand all resolutions are provided based on the damage level. We regret that the current resolution hasn't met your expectations, we'll keep on exploring a suitable option to make all things right for you, such as free replacement and partial refund.
Your patience is much appreciated.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Ordered a console table from this…
Ordered a console table from this company £180 took months to arrive,
When the box was opened the mdf top was all damaged on the back edge of the top and marked on the front edge
We requested a refund as this console was obviously poor quality materials and would not stand the test of time? I am a joiner and know the different type of mdf and this is made from the softest type and definitely not moisture resistant
We have been offered discounts, replacements but have insisted on refund but the will not entertain this and ignore our request and keep coming back with ridiculous offers
Avoid this company at all costs
Sunday 9th November. still fighting for a full refund for this awful damaged piece of furniture they have offered me £55.40 !
October 16, 2025
Unprompted review
Reply from Lakiq
Dear Frank,
Thank you for taking your precious time to leave this review.
Regarding the damaged item, please understand that every Lakiq product passes rigorous, multi-stage inspections and is secured with specialized protective packaging. While we guarantee its perfect condition upon leaving our warehouse, the reality of long-distance international transit means that occasional, unexpected damage—which is entirely beyond our control—can unfortunately occur.
Regarding the return and refund, it is detailed in our after-sale policy. If the item is returned at your own expense, it may risk secondary damage or be held by customs. According to our after-sales policy, we are unable to process a full refund under such circumstances. Therefore, in order to avoid any loss on your side, we will seek a more suitable solution for you.
Please keep in touch with us, and we'll try our best to work towards the most suitable resolution to make all things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Complete Scam Company - Do not order anything!!
Terrible experience working with this company. I ordered two entry benches. Their customer service told me the benches were actually sold out and offered me a store credit and slight discount to order something else. I looked through their site but didn’t see anything else that fit my needs and asked for a refund. They told me they could not refund me, only “cancel my order” for a 20% handling fee. I spent over a week trying to get a full refund since they were the ones who couldn’t fulfill my order and in the end they only refunded me 90% of my money, saying they would keep 10% for a “handling fee”. I feel totally scammed by them and want to warn others so they don’t steal anyone else’s money.
October 11, 2025
Unprompted review
Reply from Lakiq
Dear Richelle,
Thank you for taking your precious time to leave this review.
We work in collaboration with our partner suppliers, and in rare cases, their inventory status may be updated with some delay. We sincerely apologize that while preparing your order, we were informed that the product is no longer available.
When it happens, our team has reached out to you to change into a new item with higher value, as a free replacement. We regret the current resolution hasn't met your expectations - we'll work towards the finest resolution to make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Super long delivery time.
Product is of a lower to mid grade quality, and delivery took nearly 2 months. I ordered one very small sink, and was very surprised at how long it took to deliver.
August 31, 2025
Unprompted review
Reply from Lakiq
Dear Joe,
Thank you for taking your precious time to leave this review.
While we always aim for timely delivery, please note that the final schedule is set by our logistics partners and can shift due to unforeseen external issues. Primary factors that may cause delays include severe weather, complex customs clearance processes, or carrier network issues. We also want to mention that new, stricter international shipping and tariff regulations can unfortunately contribute to slower transit times.
At this moment, you can track your new order by yourself - https://www.lakiq.com/tracking. Otherwise, please be advised that we're here to support your every step of the way.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Incorrect item was sent
Incorrect item was sent. After sending pictures and confirming that the item was NOT what I ordered, Lakiq said that it WAS correct and that they didn't make any mistake.
I was willing to wait for the long delivery period, I would have even been understanding if they said 'we're sorry we made a mistake.' But what infuriated me was the unblinking statement that they sent the correct item and they offered no further explanation or apology.
What a crappy company.
October 28, 2025
Unprompted review
Reply from Lakiq
Dear Melissa,
Thank you for taking your precious time to leave this review.
We're sorry that our support felt short along the way. Once we get your message, we'll check with the supplier for verification. If it is an actually wrong item, we'll provide a full replacement for you.
That said, could you please contact us again with the accurate photo to show the fault item? Such as the wrong size or the wrong color, we'll check with the supplier again and make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Late delivery poor quality
I bought a shoe rack.
The quality is pretty bad, and not only that, it took almost 5 weeks to arrive.
July 1, 2025
Unprompted review
Reply from Lakiq
Dear Martin,
Thank you for taking your precious time to leave this review.
For details on shipping times and origin, please refer to our website's shipping information page. We also provide an estimated delivery date on each product page, during checkout, and in your order confirmation email.
Further, several factors outside of our control can affect this schedule, including severe weather, customs inspections, or carrier delays. Specifically, recent, strict international shipping and tariff policies may cause additional processing time during transit.
We also thank you for your feedback on the quality. Our core mission at Lakiq is connecting you with premium, high-value products. Our procurement specialists are dedicated to this goal, ensuring every item adheres to strict standards for quality, durability, and performance.
We sincerely regret that this item failed to meet your standards. Your detailed comments are crucial for our growth; we are already using this feedback to review and enhance our selection and sourcing criteria. We appreciate you helping us improve.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
10% charge if you cancel even within an hour!
I ordered a table and then cancelled within an hour. They charged me 10% for doing so. I think this is very bad customer service.
October 18, 2025
Unprompted review
Reply from Lakiq
Dear Raishma,
Thank you for taking your precious time to leave this review.
We apologize for any inconvenience caused by the handling fee. To clarify, the handling fee is detailed in our after-sale policy, to ensure full transparency.
Once your payment is complete, our system automatically begins processing your order and forwards your product request to the corresponding supplier for preparation. Therefore, if you wish to cancel after the order has been confirmed, we must request the cancellation from the supplier. We kindly ask for your understanding that handling fees may be incurred during this process.
If there is anything else we can do for you, please don't hesitate to contact us when you have a moment. Thanks again for your interest in Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Stay away from Lakiq
Two months after placing my order, I finally received the office desk. It arrived in a crate, but all the components inside were loose and completely unpackaged. The product quality was extremely poor; items were bent, and the shelves were broken. Despite clear damage, customer support insisted I prove I had broken the crate myself. This entire experience was a waste of time. Do not order anything from this company; it is a complete scam!
October 25, 2025
Unprompted review
Reply from Lakiq
Dear Greg,
Thank you for taking your precious time to leave this review.
To clarify, we only ask for shipping label and photo to show the damage parts, to help us confirm the situation and then provide resolution accordingly. That said, we still need to apologize - our communication fell short along the way as we haven't provided a suitable resolution to get your issue resolved.
At this moment, please keep in touch with us. We're glad to work towards resolutions to make things right for you, including free replacement, partial refund and series of selected gifts.
We truly appreciate your trust in Lakiq and want to turn this experience around for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
this is crazy..waited almoat three…
this is crazy..waited almoat three month to get. missing lots of part. no manual. missing lots of hard ware. they do not have phone number no customer ser vice. this is crazy do not order this cpmpany. OMG.... its gonna be so stressful. we have to report for this ghost company. DO NOT ORDER DO NOT ORDER!!!!!!!!!!!!!! WASTING TIME. WASTING MONEY. ALOTS OF CRAZY STRESS!!!!!!!!
October 25, 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
Please contact us through the following email address - we'll review your order and provide resolutions accordingly to get this issue resolved. We look forward to hearing from you.
To share, we work with the supplier and the logistic partner. In rare cases, the supplier may mistakenly include the manual or some tiny parts. When it happens, please directly reach out to us. We'll check with the supplier and then provide, such as free replacement, partial refund and series of selected gifts, to meet your demands and satisfaction.
Once we get your message, we'll work towards a suitable solution to get all things right for you as soon as possible.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Attention
Attention, attention, this is a fake website, I do not recommend it to anyone, I did not receive the parcel or the money back, it is a big theft
October 24, 2025
Unprompted review
Reply from Lakiq
Dear Dawid,
Thank you for taking your precious time to leave this review.
We're sorry to hear that your experience with Lakiq is not as satisfactory as we expected - please accept our sincere apologies for any inconvenience.
To clarify, Lakiq remain committed to offering the best possible product and a hassle-free experience for each customer - we value every purchase from us deeply. If you need further assistance or detailed information regarding your order, our customer support team is available 24/7 to address any questions or concerns, from pre-sales to after-sales service.
Regarding the parcel - you can track by yourself easily at this moment - https://www.lakiq.com/tracking. In rare cases, the actual delivery time may be affected by objective factors such as weather, customs clearance, and tariff policies.
We'll be glad to hearing from you, and will actively work on your matter through the following email address.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
awful quality and extremealy uncomfortable for my back
over six weeks waiting...item not as described or looked like the photo provided on their website... terrible quality of the product...I wish it were good, because these items were exactly what I needed for my kitchen table... unfortunately...I wish I had checked the reviews before placing the order... I thought to give it a chance, and instead I got a big disappointment... awful. I have photos to upload
October 23, 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We're so sorry to hear that your new pieces haven't provided a full comfort as your expectations. We've shared your feedback with the supplier, and we'll adjust this item moving forward - thank you for your valued thought.
As for the photo displayed on the webiste, we need to clarify that all photos shown here are taken directly from actual products themselevs.
If there is anything we can do for you, please contact us through the following email address. Thanks again for your purchase from Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Product was not fully delivered & damaged
Product was not fully delivered, incredibly poor quality and damaged. Does not match what is shown.
October 23, 2025
Unprompted review
Reply from Lakiq
Dear Craig,
Thank you for taking your precious time to leave this review.
We've noted there are totally two packages in your order - one of them was signed for, however, the rest one was returned to our overseas warehouse - please contact us through the following email address.
Your order's final delivery is managed by our trusted logistics partners. Although we prioritize getting your package to you quickly, certain issues - like recipient unavailability, incorrect delivery information, or carrier-initiated hold-ups - can prevent a successful first attempt. If this happens, the package will be temporarily routed back to our international warehouse. Simply confirm your address with us, and we'll arrange for a free re-delivery right away.
Regarding the damaged part, we'll handle all issues you've faced with after a full delivery - we need to verfiy the situation and provide resolutions, such as free replacement, partial refund and selected gifts.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Dear Lakiq Customer Service,
Dear Lakiq Customer Service,
Thank you for your reply.
However, I must point out that under the EU Consumer Rights Directive (2011/83/EU) and the French Consumer Code (Articles L221-18 to L221-24 and L217-3), I am entitled to a full refund, including any delivery fees, in cases where the product is defective, not as described, or non-compliant with the advertised specifications.
As I have already informed you, the item I received is not as described / defective. Therefore, according to these legal provisions, all return and refund costs must be borne by the seller, not by the consumer.
I therefore request:
1. A full refund of the amount paid (including initial shipping).
2. A prepaid return label or clear instructions for return at your expense.
Please confirm that you will cover the return costs and issue a full refund once the product is returned.
If no satisfactory response is received, I will submit a formal complaint to European Consumer Centres (ECC-Net) and relevant consumer protection authorities.
Thank you for your cooperation.
Sincerely,
October 22, 2025
Unprompted review
Reply from Lakiq
Dear Safaa,
Thank you for taking your precious time to leave this review.
We apologize again for any inconvenience caused by the issue. We just send you a private message for order details. Once we confirm your contact information, our representative will reach out to you to get your issue resolved.
As for the refund, we're sorry that the initial shipping fee has already been charged by the logistic company, instead of us. That said, we'll work closely with you to explore a suitable resolution to meet your full satisfaction and restore the confidence in us.
We look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
It's a total shambles.
It's a total shambles.
I have an order on 03/0825
It arrived eventually yesterday all torn and ripped and damaged.they offering me a 5%refund ....so why is this company allowed to still do business here ???
I really wish I had read reviews before I ordered
October 19, 2025
Unprompted review
Reply from Lakiq
Dear Lynn,
Thank you for taking your precious time to leave this review.
We're so sorry to hear that your chairs arrived with damage. Although we have reinforced the packaging for every item, to maximise safety during international transport, certain uncontrollable factors may still result in damage, which is unfortunately beyond our control.
We also regret that the current provided solution - a free replacement and a 5% refund, hasn't met your expectations. Please be advised that our team will get in touch with you until this issue is fully resolved to your satisfaction.
Providing a smooth and supportive customer experience is something we value deeply. We appreciate the opportunity to make things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
They are scammers
They are scammers, I bought a table, sent me the wrong table and all they do is tell me if I want a discount, I’m going to report them. Horrible company stay away from them
October 18, 2025
Unprompted review
Reply from Lakiq
Dear Olivia,
Thank you for taking your precious time to leave this review.
We've send you a private message for order details, to assist you better.
In most cases, the item is an actually right one you've ordered. As differences in lighting, shooting angles, or individual screen settings (such as brightness and color calibration) may lead to slight visual variations.
Additionally, if the product you received is indeed not the one you ordered, we will resend the correct item free of charge. For some high-demand products, our logistics partners may occasionally mislabel packages, which could result in you receiving the wrong size or color.
That said, please be advised that we truly appreciate every customer and every purchase from us. We'll try our best to make all things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Never buy from Lakiq again
I wish I’d read the reviews for Lakiq before our purchase. A disaster and complete product misrepresentation. The makeup vanity was represented as wood. It was a pressed fiberboard with decal overlay. Furniture from pictures to what’s provided looks different. Cheap looking. Panels are a different color than frame. Nothing shared during order process for delivery timeframe until order placed. Then it wasn’t shown till a week later and it took 36 days to arrive. Upon arrival box had broken open durning transport parts jammed back into box and taped. No instructions. No letter or number keys on parts. Hardware very cheap compared to price of product. Emails to company are replied with apologies and nothing to resolve issue other than additional questions. Requested refund or credit and wouldn’t address in replies. I’ll never deal with Lakiq again. Be very careful if you choose to purchase their products.
October 16, 2025
Unprompted review
Reply from Lakiq
Dear Jerry,
Thank you for taking your precious time to leave this review.
We regret the vanity hasn't met your expectations. Please be advised that all photos on Lakiq are taken directly from the actual products themselves. And to ensure full transparency, all information showed on the product page are provided directly by the supplier. That said, when you have a moment, please contact us directly through the following email address, we'll check with the supplier and share the accurate response later with you.
Regarding the shipping time, please refer to the shipping information, which is showed clearly on our website - https://www.lakiq.com/faq/information-of-shipping.html. If there is an actually delay in your delivery, we'll follow up on your compensation according to the length of delay.
We look forward to hearing from you. Please be advised that we're here to support your every step of the way until you can fully enjoy your new pieces from Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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