I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more
Company details
Written by the company
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very well designed quality built products
Products are well designed of very good quality and very well packed. Shipped quickly, I was very satisfied with the service!
Excellent service
Excellent service, very well packaged glass wall light and including a UK plug adapter was a nice thoughtful touch, thank you!
Beautiful lamps. Thank you
Beautiful lamps! Very good customer service! My lamp was packed good it arrived in one piece without a scratch. Thank you!
Really good selection
Really good selection, wide range of prices and delivery on time.
I order three pendants lights
I ordered three pendants lights. Two of them arrived on time. The third one, arrived a bit later.
At first I gave them three stars because I didn't know if I would receive the missing package. Fortunately all went well, so I edited my review, to give them 5 stars. The lights are wonderful and despite the delay I’m very happy.

Reply from Lampemesteren.com
Very quick delivery and super friendly…
Very quick delivery and super friendly customer service!
Great and professional service
Great and professional service, fast delivery and great quality products. All as advertised. Will be shopping here again.
Fraudulent abusive commercial behaviour
My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher.
This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer.
Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Reply from Lampemesteren.com
User friendly shop and fast deliveries
User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?
Great experience from a repeat customer
Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.
Really impressed with the service
Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier :) You’ve gained yourselves a customer.
fast and good
Top customer service
A large choice of original accessories. A extremely useful and kind service by Romain. I had made a little mistake in my order and he solved everything with a high level of customer service.
Very very fast shipment and good…
Very very fast shipment and good packaging. Will definitely buy again here.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







