Lampemesteren.com Reviews 

185
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more

Rated 1 out of 5 stars

Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more

Rated 5 out of 5 stars

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more

Rated 5 out of 5 stars

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more

Company details

  1. Lighting Store
  2. Furniture Store

Written by the company

✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen


Contact info

3.4

Average

TrustScore 3.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(185)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

I order three pendants lights

I ordered three pendants lights. Two of them arrived on time. The third one, arrived a bit later.
At first I gave them three stars because I didn't know if I would receive the missing package. Fortunately all went well, so I edited my review, to give them 5 stars. The lights are wonderful and despite the delay I’m very happy.

July 3, 2024
Unprompted review
Lampemesteren.com logo

Reply from Lampemesteren.com

Hi Christina,

Your order was sent 18.6. – first parcel was delivered in Cyprus 26.6. and the second 8.7. Unfortunately there is no log of you contacting us, but we do make tracking available to all customers via email.
We do nonetheless apologise for the extended delivery time and any inconvenience caused.

Best regards,
Team Lampemesteren

Advertisement
Rated 1 out of 5 stars

Fraudulent abusive commercial behaviour

My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher.
This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer.

Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

April 26, 2024
Unprompted review
Lampemesteren.com logo

Reply from Lampemesteren.com

Hi Crina,

We of course apologise for the pricing error that ocurred on our side. Due to a technical error the price was set to approx. 15% of the actual price.

Your brother purchased then 2 lamps.

If you buy a product for only 15% of the actual price it cannot be concidered as being in good faith. We therefore declared the rescission of the above-mentioned purchase contracts.

We have tried to find a solution together with you but that is unfortunately not possible.

We hope for your understanding.


Team Lampemesteren

Advertisement
Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier :) You’ve gained yourselves a customer.

February 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top customer service

A large choice of original accessories. A extremely useful and kind service by Romain. I had made a little mistake in my order and he solved everything with a high level of customer service.

February 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look