I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... See more
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Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... See more
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... See more
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... See more
Company details
Written by the company
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
3.4
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Excellent.
Absolutely Excellent.
I ordered a beautiful Gople Table Lamp. It arrived in 7 days with a free bulb and UK converter plug. Fantastic service throughout and wonderful customer service. Will definitely use and recommend this company in a heartbeat.
January 9, 2024
Unprompted review
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All good!
The correct product arrived safely and quickly. Absolutely no complaints.
December 18, 2023
Unprompted review
Very good information throughout the…
Very good information throughout the order and delivery. Delivery took place one day earlier than planned. Great!
December 13, 2023
Unprompted review
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Beautiful selection of lamps
Beautiful selection of lamps, ewcellent website, easy shopping, delighted with the packing of the lamps for transport.
Since we ordered six lamps it was important to us that everything in the order be correct, and it was.
November 28, 2023
Unprompted review
Great e-shop with designer lamps and…
Great e-shop with designer lamps and accessories. I have made a several purchases recently and I can recommend this store to everyone. Items are carefully packed, fast free shipping to my country and amazing customer service (big thanks to Simon who was able to help with all my questions!)
November 20, 2023
Unprompted review
Overall, I'm satisfied.
I give them high marks for delivering exactly what I needed, at a reasonable price, and quickly.
It's just a shame that they don't have a lower-priced shipping option with a slightly longer delivery time.
In my case, the product I ordered was priced at EUR 169.60, but the shipping cost was a whopping EUR 95.00. lol
October 13, 2023
Unprompted review
I am very satisfied
I am very satisfied. Polyulea is very beautiful modern and stylish. It fit the interior perfectly.Light, stylish, with adjustable hanging length for each of the segments.
October 6, 2023
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Sent photos of the length and width of…
Sent photos of the length and width of the clear glass bulb cover. I told them that the item and dimensions on line didn't match my glass cover. They said it was the right one. You know what it wasn't the right one and now I have an angry customer who has an important gathering and the light issue has not been corrected. Can anyone do anything right anymore?
September 20, 2023
Unprompted review
Reply from Lampemesteren.com
Apologies for the less than satisfactory experience with Lampemesteren.
An agent of ours advised a way for you to order a clear glass for Albertslund, as that seemed to be the lamp in question. They did ask you to send a picture of the batch/model number sticker for us to be sure that the spare part would be correct. However, you did not provide this additional information in order for us to investigate the exact spare part needed, but instead placed an order independendently.
Please contact our customer service, as we are more than happy to source the right part and arrange a return of the incorrect one.
We hope for your understanding
Team Lampemesteren
Great product and service
Great product and service!
Ordered on a Sunday. Received the product on a Wednesday morning. I live in rural Northern Iceland.
September 13, 2023
Unprompted review
Great service and super fast delivery!
September 7, 2023
Unprompted review
Fast reliable
September 1, 2023
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Quick response to my questions online
Quick response to my questions online, and the delivery was on time and without issues.
August 11, 2023
Unprompted review
Great
Great, friendly customer service when making a call, including an offer of 25% discount. Thank you!
June 19, 2023
Unprompted review
Great online store
Great website, a large amount off models and good prices.
Very easy to make the order and the delivery was fast and well packed.
I will certainly buy again on Lampemesteren.
June 26, 2023
Unprompted review
Fantastic
Again, all was fantastic!
Second time as a client, and second time very satisfied.
June 20, 2023
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terrible experience
The bulb didn’t match the description, wasn’t dimmable as it was announced. So you wanna change them, and they charge you 15$ for it. Unacceptable. Never again, and never recommend
June 9, 2023
Unprompted review
Reply from Lampemesteren.com
Dear customer,
You bought the wrong bulb for your lamp. On our webshop we suggest 3 options for your specific lamp, but you still bought a different one.
Please note that you are not forced to use our returnlabel, you can simply choose the transportation supplier you wish.
We hope for your understanding.
Team Lampemesteren
Excellent service - Australia
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still happy to pay the extra shipping as it was still cheaper than buying two of the same lights locally.
October 31, 2022
Unprompted review
Top retailers
Top retailers, highly recommended!! My order was processed very quickly and as it was fragile items it was exceptionally well packaged to avoid any damage during shipping.
All arrived very quickly, thank you!!!
May 16, 2023
Unprompted review
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