Didn’t receive any notification of closure. Just opened site and checked to see any of my goods sold. Panic when found website closed and it says all returned when didn’t receive any notification or... See more
Company replied
Lampoo
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See what reviewers are saying
Over six months ago I requested for returns of my brand new designer boots and sunglasses. Lampoo has delayed returning them and making different excuses. And now saying they can’t find them and offe... See more
Company replied
First time using Lampoo and was a little cautious at first. I purchased a pair of MiuMiu sunglasses - they were exactly as described and like brand new. Came beautifully presented in Lampoo paper wit... See more
Order was quickly at my house( i live in Milan…..) and unfortunately i had to return. All was arranged very well. Now order is back and we’ll see when my money is in my account. Sono fino adesso m... See more
Company details
- Clothing Store
- Bag Shop
- Fashion Accessories Store
- Online Marketplace
- Used Clothing Store
- Women's Clothing Store
Written by the company
Lampoo is a platform dedicated to pre-loved luxury fashion and accessories, offering an easy and convenient way to buy and sell. Unlike other second-hand luxury platforms, Lampoo will manage the whole process for you so that selling is effortless. With a team of Luxury Experts and Authenticators to verify each item, and free shipping and returns, you can find unique luxury pieces that you'll love forever.
Contact info
Via Albricci 9, 20122, Milano, Italy
- +39 0249462186
- customercare@lampoo.com
- lampoo.com
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The price was unbelievably good for…
The price was unbelievably good for what I bought and included 3 day shipping from Italy to the USA! It was a very positive experience.
September 2, 2022
Love to shop here as good bargains with…
Love to shop here as good bargains with real authentic pre owned and nee with tags stuff
September 5, 2022
Very quick delivery and efficient…
Very quick delivery and efficient service. I am really pleased with the product and it is very reassuring to be able to return it if necessary.
September 9, 2022
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Very happy customer!
September 3, 2022
Lampoo is the worst place to sell your…
Lampoo is the worst place to sell your stuff, poor communication and customer service. As a new customer I regret taking my stuff there
September 3, 2022
Shipping was so fast
Shipping was so fast, and I paid both for costume duties, one of my best purchases ever. Thanks for good service
September 3, 2022
Recommended site
Recommended site, found the perfect shoes for my outfit in excellent
condition and the real deal, absaloute bargain,super, super happy.
September 2, 2022
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Fast delivery and well presented in…
Fast delivery and well presented in dustbag. My daughter was thrilled with her gift of her gucci bag!
September 1, 2022
WASTE OF TIME AND MONEY THEY CANCEL ALL ORDERS
MADE AT LEAST 6 ORDERS WITH THEM 5 WERE CANCELLED. THIS WESBITE DOES NOT DELIVER THE ITEMS THEY SELL. ONE WEBSITE THAT SELLS WITH THEM SPINNAKER HAD FENDI PONCHOS POSTED WHICH I PURCHASED. EACH TIME I HAD TO WAIT OVER WEEK AND NEVER RECEIVED ANY SHIPPING INFORMATION UNTILL I CALL. I HAVE TO WAST 20$ TO CALL THEM ALL THE WAY FROM USA JUST FOR LAMPOO TO TELL ME THEY ARE GOING TO CANCEL THE ORDER OF THE SAME PONCHOS THEY RE STILL SELLING ON SPINNAKER. I FIGURED THEIR SHADY BUSINESS DEALS. DO NOT BUY FROM HERE. YOU WILL NOT RECEIVE ANYTHING YOU ORDER AT ALL. YOU WILL WAIT FOR LONG TIME UNLESS YOU CONTACT THEM YOURSELF THEY WON'T EVEN THINK OF YOU OR YOUR ORDER.
Responding to you: You absolutely did receive phone calls from me!!!! how can you lie about this??? You need me to upload my phone records? because I would be more than happy to do so... I spoke to the woman directly and chatted multiple times. I have no reason to lie, you clearly DO. Not me. You say inventory, so why did they sell the same ponchos for higher on their website ? weeks after you canceled mine ??? all the excuses you make are your problem. You all do not know how to be honest.
August 31, 2022
Unprompted review
Reply from Lampoo
Dear Sofia,
We are really sorry about your review. Let me reply to you with order:
1) You made 6 orders with Lampoo and that is true, two orders were delivered, four orders were cancelled. The reason is because all the items ordered were shipped from one of our selected boutique partner that in that period had issues in updating the quantities online on our official website. For all of this cancellations, we have informed you and refunded you fully and promptly. We are heartbroken for what happened, this is not Lampoo's standard nor the associated boutique;
2) We have never received any call from you, so we are sorry that you are reporting something untrue;
3) The new with tag items you see listed on Lampoo.com are uploaded directly from the boutiques and they inform us if they are available or not. This is not a shady business, is a cooperation between Lampoo and other Italian private boutiques. Lampoo do not decide to cancel or confirm the orders in that case, the boutique does.
We would be happy to help you understand that this is not our standard and that we must do what the boutiques inform us to do. We are really sorry about what happened to you. Our Customer Care always explained to you every kind of detail when you requested them and still will be supportive in the future. Thank you.
Lampoo - Customer Care
Quick service
Quick service - gorgeous Gucci sling back pumps which I’ve worn 2x since receiving.
August 27, 2022
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Good price and good service!!
Good price and good service!!! I spent half the price to get a completely new pair of prada slippers !!
August 24, 2022
Reply from Lampoo
Dear Ema,
We are really sorry to read your words.
Our Customer Care always reply within 48 hours and we have replied to you within this timing with all the information requested. We are really heartbroken about your review as all was made within our standards.
Thank you. Lampoo - Customer Care
A pleasure shopping with Lampoo
The experience I have each time shopping with Lampoo is just like shopping in the boutique or to be honest, even better: great variety of excellent items, exceptional service and buying experience, in one word "perfect".
Will definetly buy from Lampoo over and over again.
Thank you very much, Lampoo, for this 5 star class experience!
August 22, 2022
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My purchases came as described and in…
My purchases came as described and in fantastic condition! Prices were reasonable and delivery was fast! No faults and will definitely be purchasing again 👍🏻👍🏻
August 17, 2022
Issues with delivery had to call
I had Issues with delivery had to call to see what had happened to
my order.
I also had Issues with return of the item as DPD did not update as delivered so I could not open a return. I had to call yet again to customer services who arranged a collection without even asking if I was available then sent a invoice that had to be printed. I had no access to a printer. It was arranged as a one off that I had to make a journey to the London store at my own
expense to take the item back at a cost to myself of £14.50 nothing was reimbursed back for the extra cost to myself no goodwill gesture was made.
The website keeps changing you back from U.K. to Italy so it’s also impossible
To sell on the site.
There is nothing easy or stress free when selling or buying with lampoo the whole experience has been a drama from start to finish.
They need to rectify their website as this is not a 5 star experience and has cost me additional time and money.
Very disappointing
Website keeps chingnto Italian when keep changing back to uk. Unable to sell as keeps taking you to Italy. Now having to track all way to store to do a one off return all so stressful experience
August 3, 2022
Reply from Lampoo
Dear Adonna,
We are really sorry about your review. Let me reply with order:
1) A first order (number 2000010169) was made by you on Saturday the 23th July which we have shipped with delay and we are extremely sorry regarding that! We had lots of goods movimentation in our warehouse and this caused delays unfortunately. Our Customer Care informed you and supported you via call and also via email to all your requests until it has been delivered.
2) Our Customer Care arranged immediately the return collection after your call because you reported that it was urgent and that you needed to return the item as soon as possible.
When you informed us that you did not have a printer, our Customer Care let you know that we also have a London Store if for you was easier to return the item. We are discovering now that you paid £14.50 and it was not refunded because we did not know that, we are discovering it now from your review. So please, write to us at customercare@lampoo.com in order to let us be aware of that.
3) We are really sorry regarding the navigation problems you are reporting, this is important to us in order to always improve our service and our technological team is already working on it.
Lastly, we are always available via email, phone calls and chat from Monday to Friday from 10am to 1pm and from 3pm to 6pm. So please, for any kind of issues you can contact us and let us aware.
Thank you. Lampoo - Customer Care
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