Launa Windows Reviews 

184
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often noting their punctuality and diligent work ethic during installations. Many people highlight the exceptional quality of the windows and doors, noting their aesthetic appeal and how they significantly improve their homes. Reviewers frequently commend the overall service, from initial quotes to installation, appreciating the smooth process, clear communication, and the care taken to leave areas clean and tidy. However, some customers also noted experiencing initial problems, such as multiple issues from the start or delays with fitting dates and product availability.

What people talk about most

Staff

Consumers report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Product

Customers consistently note positive experiences with product quality, with many expressing satisfaction with... See more

Quality

People report positive experiences with quality, with many customers pleased with the finished results and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more

Rated 5 out of 5 stars

Some initial confusion about who was ordering what and staying in contact w ith me, which was frustrating. But Paul (the fitter) has pulled things back to a 5star review. He was on time, knowledge... See more

Rated 5 out of 5 stars

This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more

Rated 5 out of 5 stars

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more


Company details

  1. Door Shop

Information provided by various external sources

Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(184)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the third time I have used this …

This is the third time I have used this company and each time the service throughout has been exceptional.
From first contact to fitting they have been pleasant,stress free experiences and I would not hesitate to recommend Launa Windows to anyone.
Thank you ALL at Launa.

October 10, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - its always a pleasure to assist returning customers! Dont forget about our recommendation scheme!

Rated 5 out of 5 stars

Great fitters

Great fitters. Helpful good workers. Cant fault them.

October 10, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for another great review Mr Brown - its always a pleasure to assist returning customers!

Rated 5 out of 5 stars

A quick and efficient job done

A quick and efficient job done. A bit of a mess left in the lounge, but this is our only criticism.

August 15, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your review Mr Bale - I have passed your comments regarding the mess to our installation department, it helps us for future installations.

Rated 5 out of 5 stars

People in the office very helpful

People in the office very helpful. The salesman advising and helpful. Surveyor outstandingly professional Colin Beale very very helpful. The team who erected the base were professional helpful polite and reliable. The same too the team who put the conservatory together included us in its construction. Launa Windows were helpful from start to finish.

August 2, 2017
Unprompted review
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Reply from Launa Windows

Thank you for your great review Mr Maud - we are so pleased that you are happy with your conservatory and all aspects leading upto the erection of your new conservatory.

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Rated 5 out of 5 stars

My overall opinion of Launa Windows

Ten out of ten on all counts ie sales, measuring up, installation. altogether very pleased with all aspects. Would recommend if asked.

July 31, 2017
Unprompted review
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Reply from Launa Windows

Thank you for your great review Roger - dont forget about our great recommendation scheme

Rated 5 out of 5 stars

Seamless and high quality service from …

Seamless and high quality service from Steve the Salesman to Richard the surveyor and Jason and Jamie who fitted them. Excellent communication from and by admin.
Thankyou

July 31, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you Judith for your great review, your comments were passed on to Steve, Richard, Jason and Jamie.

Rated 5 out of 5 stars

The whole team from start to finish …

The whole team from start to finish were very friendly and helpful and a very professional job was done at a very reasonable price.

July 21, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review Lorraine, really rewarding for us all to hear!

Rated 5 out of 5 stars

Children safe again!

As well as taking advantage of an offer for 1 door and 4 windows - all done expertly as I would expect from this company, they also replaced a very large window which was so dangerous for our small children we had to barricade it. Brilliant job, great window, very well fitted: we are warm, quiet and safe - thanks to Launa windows

July 20, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your review Mr Scarsbrook, we are delighted to hear how pleased you are and that it is warm, quiet and safe now for you and your family.

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Rated 5 out of 5 stars

Replacement.

We recently had our Fascia, Soffits, and Guttering replaced and were most impressed with the finished product. The two man team worked hard and were most courteous. Thank You Launa Windows.

July 12, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your review Derek, was lovely to read and our fitters find it so rewarding to hear great feedback.

Rated 5 out of 5 stars

Head and Shoulders Above the Rest

I contacted several of the well known companies who supply and fit new doors and windows and Launa was head and shoulders above the rest in term of price, service and quality. I would definitely use them again in the future.

July 12, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you Mary for your lovely review - dont forget you can recommend yourself as part of our great recommendation scheme.

Rated 5 out of 5 stars

Well Done Launa …

It was last October I had a new front door and Patio Doors fitted. The product is very very good and we are well pleased with the result and with the two men who did the fitting.

July 11, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review Agnes.

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Rated 5 out of 5 stars

Very satisfactory

Very satisfactory . Quick and efficient . Highly recommended

July 11, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review Mr Southwood - dont forget about our great recommendation scheme!

Rated 5 out of 5 stars

I was absolutely thrilled with launa …

I was absolutely thrilled with launa windows installation.
I had 5 windows, 2 sets of French windows, and front and back door, fabulous price and quality and fitted beautifully. Cannot praise them enough
Andy in Falmouth, Cornwall

July 5, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review Andy - So pleasing to hear you were thrilled!

Rated 5 out of 5 stars

Very pleased with the work carried out

Very pleased with the work carried out. The men were helpful and efficient. I will definitely use Launa again.

July 4, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - dont forget about our great recommendation scheme - where you can also recommend yourself!

Rated 5 out of 5 stars

Excellent

Excellent product, value and service. Would recommend Launa 100%

July 4, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - dont forget that we have a great recommendation scheme!

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Rated 5 out of 5 stars

Excellent service from start to finish …

Excellent service from start to finish ! Would highly recommend. Thank you Launa.

July 3, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review Ms Pittom - dont forget we have a great recommendation scheme!

Rated 5 out of 5 stars

Launa windows replaced all our windows …great product

Launa windows replaced all our windows built us a conservatory and porch. Fitted all new gutters down pies and facia boards. All windows triple glazed. We are really pleased with the product and all work carried out many thanks to launa windows

July 3, 2017
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review Mr and Mrs Bishop.

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