LeakBot Reviews 2,334

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to clearly explain processes and efficiently resolve issues. The service provided is frequently described as impressive and reassuring, with many appreciating the thoroughness of the inspections and the promptness of repairs. People also value the excellent customer service, noting the clear communication and the overall positive interactions with the company's representatives. However, some people were dissatisfied with the product itself, mentioning issues such as the device losing signal, not accurately detecting leaks, or giving false alarms. A few other people also felt that the product was not suitable for their home or that the customer service was unresponsive to their inquiries regarding faulty devices or repair scheduling.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the efficiency and professionalism of the... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the Leakbot for accurately... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the helpfulness and clear... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the device's ability to detect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

LeakBot is a great service! I can't believe they send out qualified plumbers who actually address your plumbing needs without trying to sell you anything you don't need. Both visits were amazing!

Rated 5 out of 5 stars

I did not know there were so many leaks. So much water wasted!!! From the initial notification to the plumber coming to our home it was a great experience. Robert was excellent! He came in to do a... See more

Rated 5 out of 5 stars

I had not appreciated that our cold water system was monitored by Leakbot. I have had a water leak in the system of one of our toilets for some time and had intended to call a plumber. So I was surpri... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Technician was on time and very…

Technician was on time and very knowledgeable, ran his tests using pressure and quickly found the problem , I have to admit that I couldn’t hear the water running through the flush valve. All issues were addressed, I am very happy ( LeakBot) works to save you money !!!!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The device and the technology is incredible. Theyinteractions with the company when a leak was detected were simple and straightforward, and the plumber that they sent was first class.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful information

It was helpful to know what was going on in my water system. It was not what I thought and I would have had no way to find out on my own.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Kieran was very friendly and helpful

Kieran was very friendly and helpful. He had to crawl through a small hatch to access the cold water tank with no complaints. He was also very thorough, identified the issue and repaired the small leak. We are very happy with the outcome.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and very friendly

Very efficient and very friendly. the only issue at this stage is that he needs to come back to address a leak issue and needs to provide me with a new leakbot system. I am waiting to be contacted.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thorough, friendly and educational

Jesus was on time. He explained the process so well. He spent as much time as he needed and completed one repair to a toilet. He was respectful of my time and did what he needed to do without bothering me more than was needed.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Technician knew what he was doing

1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable.
2- I thought the Leakbot was a useless thing. I am glad that I opted for it. I think it is going to be very useful to know the issues before they hit you.
3- Leakbot keeps disconnecting, I hope I know how to keep it connected to your systems.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

What a fabulous employee

What a fabulous employee. Dennis went above and beyond to resolve a difficult problem. Totally completed, thank you so much for the first class service.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Frank from Leakbot was on site

Frank from Leakbot was on site. Noticed that our shut off valve was bad and suggested it be replaced. I have scheduled this to be replaced and will reach back out to Leakbot to reschedule my appt. Really appreciate Frank.....he was very helpful with suggestions.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful engineer

Engineer was courteous, helpful and - on the basis of his recent other visit - knowledgeable about the "phantom leaks" in our Victorian home caused by an unusual series of storage tanks in our attic.

April 16, 2026
Unprompted review

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