Lease Car  Reviews 

6,728
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and communicative throughout the leasing process. The service is frequently described as smooth, easy, and efficient, with many appreciating the quick turnaround from inquiry to delivery. People often highlight the excellent customer service, noting how staff members provide clear explanations and guidance, making the overall user experience stress-free and straightforward. However, some customers also noted issues with delivery. A few people experienced unexpected delays, with cars not arriving as initially promised, leading to inconvenience and being left without a vehicle for longer than anticipated.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting a seamless and stress-free... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact with Stephen Turner at Lease car for our second lease from them. Once again a seamless process, great information about vehicle options and delivery period. Clear and concise , all comple... See more

Rated 5 out of 5 stars

1st time leasing a car and was well looked after by Ben S! Top man. Armed with knowledge and understanding, very professional and punctual with updates regarding your application. Said I needed it a... See more

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(6,728)

636 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

This is my third car with lease car now and the service has always been great, they make the process so easy. Richard Skingsley was really helpful, quick at responding and he tried to find me the right car for me rather than the most expensive one. Highly recommend.

May 28, 2026
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. I was looked after expertly by Stephen Turner and it made my first foray into leasing really straightforward. Would recommend if you’re looking for a lease. 👍🏻👍🏻

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company and I would have no hesitation in recommending them. Our contact was Stephen Turner who was superb from start to finish. He was very helpful and professional and lovely to deal with.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Quick process, excellent service

Spoke with staff members and they guided me through the process with ease as I haven't leased a vehicle before, the process was quick from enquiry to delivery only waited 3 weeks (due to me working away and not being available). Cant recommend this company enough, the car is amazing, clean and tidy and drives like a dream.

May 22, 2026
Rated 5 out of 5 stars

New lease

When I realised that my existing lease was due to expire, I emailed Ed Rose, as he has been incredibly helpful on many occasions in the past. He responded straight away, and within just a couple of hours, my new lease was arranged. Once again, Ed was professional, polite, and highly efficient. Superb customer service.

May 21, 2026
Rated 5 out of 5 stars

Really straightforward from start to…

Really straightforward from start to finish...Alan explained everything that would happen and it did!!!...Alan was very knowledgeable about the whole process and explained in depth when I requested more info!!!If there is a bonus scheme or best employee of the month I nominate Alan!!

May 22, 2026
Rated 1 out of 5 stars

Poor service - inaccurate dates - unknown delays

Ordered an "in stock" vehicle on 21st April and was told by the agent expect the car within 14 days.
Shortly after paying the fee, the app updated to say the car was expected at the dealers 15th May. (24 days after making the order).
This date came and went and i'd heard nothing from lease cars. After chasing twice i was told the dealer had an influx of cars.
Finally on the 21st of May I received a delivery date of 1st June which I accepted.
On the 22nd of May I received another call advising the delivery now had to be scheduled for the 4th of June.

Just really poor service causing delays and inconvenience.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

First time leasing a car and was looking for a reliable, trustworthy company to go with, after searching online and reading up on other reviews, I went with LeasecarUK. The website is very simple, user friendly and other customers reviews rated them very highly. After looking through the cars and leasing options I sent an enquiry for my chosen vehicle and pricing option (Kia Sportage Hybrid) and was contacted shortly after by the lovely Michelle Tighe. She went through all of the details of the lease, ensured that I understood everything and answered all the questions that I had, replying quickly to my emails after the initial deal had been completed, nothing was too much trouble. I would like to thank Michelle for her professionalism, knowledge and patience guiding me through the process.
I would highly recommend LeasecarUK to anyone interested in car leasing.

May 19, 2026
Rated 5 out of 5 stars

Excellent Service.

This is the second vehicle that i have used Central Contracts Leasing for and again it has been a hassle free experience from start to finish. Ed Rose and the administration team have been excellent and i would certainly recommend them to anybody looking to lease a vehicle.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

First time leasing and it's been a…

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery of vehicle and very happy

May 18, 2026
Rated 5 out of 5 stars

Highly recommended so easy and really…

Highly recommended so easy and really well priced I dealt with Richard Skingsley and his customer service was amazing kept me informed with everything i needed to know and was very professional and knowledgeable
CP26DNF

May 18, 2026
Rated 5 out of 5 stars

Ace star service

From initiating contact, providing quotes and guiding you through the process, nothing was too much for Joseph. Pleased with the service and car arrived two weeks earlier than anticipated.

May 15, 2026
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Leigh . Very clear car offers and easy access to specification info .
The offer is clear and easy to modify to see how the price is affected by changes to mileage or initial payment etc . Mostly all done on the phone , just scan and e mail some documents and its sorted .

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

A good experience with Central Contracts

I've had a good experience with Central Contracts, online as Leasecar.uk. My contact was Richard Graham who responded very quickly to my numerous requests for quotes. When I was finally ready to go ahead by coincidence Richard called just as I was completing the online reservation. The rest of the process went without a problem and the Corsa has been in the drive for three weeks now, new as promised with only delivery miles. Having never had a car in lease I was cautious at first but now content I made the right choice. Delivery was simple, by a very polite older chap.

April 23, 2026

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