Lease Car  Reviews 

6,729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and communicative throughout the leasing process. The service is frequently described as smooth, easy, and efficient, with many appreciating the quick turnaround from inquiry to delivery. People often highlight the excellent customer service, noting how staff members provide clear explanations and guidance, making the overall user experience stress-free and straightforward. However, some customers also noted issues with delivery. A few people experienced unexpected delays, with cars not arriving as initially promised, leading to inconvenience and being left without a vehicle for longer than anticipated.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting a seamless and stress-free... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact with Stephen Turner at Lease car for our second lease from them. Once again a seamless process, great information about vehicle options and delivery period. Clear and concise , all comple... See more

Rated 5 out of 5 stars

1st time leasing a car and was well looked after by Ben S! Top man. Armed with knowledge and understanding, very professional and punctual with updates regarding your application. Said I needed it a... See more

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(6,729)

636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience with Central Contracts

I've had a good experience with Central Contracts, online as Leasecar.uk. My contact was Richard Graham who responded very quickly to my numerous requests for quotes. When I was finally ready to go ahead by coincidence Richard called just as I was completing the online reservation. The rest of the process went without a problem and the Corsa has been in the drive for three weeks now, new as promised with only delivery miles. Having never had a car in lease I was cautious at first but now content I made the right choice. Delivery was simple, by a very polite older chap.

April 23, 2026
Rated 5 out of 5 stars

This was a surprise gift for my…

This was a surprise gift for my partners 50th birthday and was arranged to be delivered on the day. Everything went seamlessly, delivery on time, everything was prefect. Very satisfied customer

May 15, 2026
Rated 5 out of 5 stars

Just had our car delivered

Just had our car delivered. We dealt with Stephen who was professional and helpful throughout the process. Really easy and quick to do with minimal form filling. Would highly recommend

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

The company were so helpful!!

The company were so helpful, my contact Stephen Turner was really helpful. He took me through all the options, wasn't pushy in the slightest, which I liked. He kept me well informed throughout the process! Really happy with the car! Would definitely recommend!

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

I was unsure of leasing as not done…

I was unsure of leasing as not done anything like this before...and was recently widowed. A friend recommended your company and my contact was very reassuring and helpful. He answered all my queries no matter how trivial very patiently....and the whole process went through very quickly but he was always at end of phone if required.
My one little worry was that having arranged for me to take delivery on a specific day...I had no more info and by 11 am that day I rang to query if it was coming. They were very helpful and called me back to say it had left.
A short time later the driver rang to say he was 40 minutes away....so no worries after all.
I would add the driver was very pleasant and helpful towards me as I had never driven a new car and some of the technology was alarming 😀.
He gave me several tips which helped until I read up and had help from my family.
All in all a very stress free experience. Thank you

May 8, 2026
Rated 5 out of 5 stars

Customer service takes all the stress out of leasing!

My very first time leasing a car, and as a very anxious person, I spent months planning and researching (and worrying!)

There is so much to learn and take in, and so many moving parts.

I cannot thank Ashley enough for his help through this whole process, he really made it feel so easy. I don't often trust people I don't know, especially if I'm only speaking with them over the phone, but he was so knowledgeable, understanding, calm and helpful.

He's been so responsive and quick to help, no questions were too silly or too much. There are a lot of moving parts in leasing a car (no pun intended) and having Ashley arrange everything and know about each part individually is priceless!

After I signed off on the lease, I was called within 3 working days to arrange delivery, the delivery was scheduled for a week later. It was such a speedy turnaround.

I will be back at the end of my lease to update my review!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with Leasecar.uk from start to finish. The whole process was smooth, professional, and stress-free, with clear communication throughout.

A special thank you to Stephen Turner, who was incredibly helpful, knowledgeable, and responsive at every stage. He went above and beyond to answer all my questions and made sure everything was handled quickly and efficiently. What really stood out was that Stephen even reached out after delivery to make sure I was enjoying the new car and that everything was going well — a level of customer care that is genuinely rare to find.

I would highly recommend Leasecar.uk to anyone looking for a reliable and professional leasing company. Fantastic service all around!

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

they dropped my car with no information…

they dropped my car with no information or help with my new car i contacted them by email and made a complaint i am still waiting for a responce not happy at all

May 7, 2026
Lease Car  logo

Reply from Lease Car

We are sorry to hear that you are unhappy with your experience.

As a vehicle leasing broker, our role is to arrange the vehicle and finance agreement on behalf of our customers. Vehicle deliveries are completed by third-party delivery agents and, unlike a traditional retail dealership handover, drivers are not trained to provide a full vehicle demonstration at delivery. This is one of the ways broker-based leasing is often able to offer more competitive pricing compared to retail dealerships.

We have also been unable to locate a formal complaint relating to this matter. If you would like us to investigate your concerns, please resend your complaint to centraladmin@centralcontracts.com in line with the complaint’s procedure available on our website.

Please note that, based on the information available, you do not appear to be named on the agreement. As such, we may require permission from the hirer before we are able to discuss account-specific details with you.

Kind regards,
Central Contracts (S.O.T.) Limited

Rated 5 out of 5 stars

Great Customer Service

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyundai Tucson. Application and delivery went very smoothly. The car is brilliant and at a very good price.
A great customer experience. Thank you.

May 8, 2026
Rated 5 out of 5 stars

Great car lease experience

The lease price for the car was the second cheapest I could find, but we went with Lease Car as they had great online reviews and the other company’s were terrible. Very simple process - an online application and 2 quick calls with Ben Salmon, the sales exec, then delivery was arranged for 11 days later (before 8am, which I thought was great service). Really impressed with that. The car was dropped off in new condition, as you’d expect, and the delivery guy gave me a quick demonstration of some of the cars features. I’ve only had the car a day, but first impressions are great. I really can’t say enough positive things about my experience of this company

May 8, 2026
Rated 5 out of 5 stars

Top service!

I’ve never leased a car before and needed help with understanding the process. I spoke with Jim who put my mind at ease, explained every part of the process, kept me up to date with what was happening and when, and always responded to me with any query I had, regardless on how trivial it may have been. The car arrived as planned and Jim followed up on the day of delivery to ensure everything was as arranged. Excellent service, thank you.

April 28, 2026
Rated 5 out of 5 stars

Solid, old-fashioned and excellent customer service!

Call me old-fashioned but in an age when most purchasing experiences are cold, dispassionate and often anxiety-inducing, it was the opposite doing business with the team at Lease Car. Stephen Turner was brilliant at putting together a lease package for me, explaining all the options and relaying key information in a straightforward jargon-free manner throughout the process. I never once felt rushed, out of the loop - or confused. Other members of the team were equally helpful and friendly - and I was always able to speak to someone via phone during office hours when needed. Even post-delivery of the car, Stephen and co. are every bit as helpful as they have been from the start. What's not to like or wholeheartedly recommend?! Just brilliant.

May 7, 2026
Unprompted review

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