Lease Car  Reviews 

6,729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and communicative throughout the leasing process. The service is frequently described as smooth, easy, and efficient, with many appreciating the quick turnaround from inquiry to delivery. People often highlight the excellent customer service, noting how staff members provide clear explanations and guidance, making the overall user experience stress-free and straightforward. However, some customers also noted issues with delivery. A few people experienced unexpected delays, with cars not arriving as initially promised, leading to inconvenience and being left without a vehicle for longer than anticipated.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting a seamless and stress-free... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact with Stephen Turner at Lease car for our second lease from them. Once again a seamless process, great information about vehicle options and delivery period. Clear and concise , all comple... See more

Rated 5 out of 5 stars

1st time leasing a car and was well looked after by Ben S! Top man. Armed with knowledge and understanding, very professional and punctual with updates regarding your application. Said I needed it a... See more

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(6,729)

637 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katy at Lease Car provided an excellent…

Katy at Lease Car provided an excellent experience from beginning to end. Her communication was clear, timely, and consistently responsive—whether by email or over the phone. She was always willing to answer questions, offering thorough and detailed explanations. Katy worked proactively throughout the process while maintaining a polite, professional, and friendly approach.

March 31, 2026
Rated 5 out of 5 stars

Easy communication and prompt attention

Easy communication - prompt replies to questions.

Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful.

Car delivered with petrol on empty! I think that there should be a quarter of a tank minimum! We drove delivery driver back to the train station (8 miles) before I realised we were completely empty! We returned our previous car with well over half a tank remaining!

April 23, 2026
Rated 5 out of 5 stars

Excellent service from Leasecar

Excellent service from Leasecar from beginning to end. Katy Barber-Goodwin was on hand throughout to advise, listened to my preferences and helped find the best car and deal - really pleased with my new car! Would definitely recommend using Leasecar.

April 24, 2026
Rated 5 out of 5 stars

Never leased before

I had never leased before so had no idea what I was doing. But I’m very pleased with the way everything went. From the first phone call to receiving my car. It was organised and slick. And I am loving my car.

April 23, 2026
Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was both professional and helpful. Steve made the whole process run through as smooth as possible and was in contact throughout from first contact right up to after delivery. I would highly recommend and Steve thanks again for all your help.

April 23, 2026
Rated 5 out of 5 stars

Easy and Helpful

Stephen B was super helpful and answered all my questions, even if silly, as a young, first time car leaser. He made the experience simple and easy and ensured I knew what I was getting in to. The drop off was also easy and quick, and someone contacted me to set up gap insurance. Also, I love my new Corsa.

April 24, 2026
Rated 5 out of 5 stars

The only place I'll go for a car

I looked at another leasing company to get my car, the price they advertised was slightly cheaper but when it came down to getting the car the price was way more than the advertised price. Lease car were the next best price and the price they stated was the price I paid.

They were excellent to deal with, process was easy and they got me a car sorted and ready for delivery really quickly. I know people ordering the same car who have had to wait a lot, lot longer.

My fiancée had a car off lease car previously and they have been excellent all the way through with her. So really they should have been my first choice and lesson learned by the poor experience I had going elsewhere where! Lease car will 100% be my first choice next time.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ed Rose

Ed Rose, my main contact is the reason I stick with Lease car. We all know we can get cars from many car leasing companies. He gives me the service, and I have trust that he gets me the best prices. I have worked with Ed for over 13 years.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievably good service from Steve…

Unbelievably good service from Steve Bowers and everyone at LeaseCar. I had an urgent need for a car and they got it sorted more or less within 48 hours. Can’t recommend Steve and the wider team highly enough: friendly, professional and responsive throughout.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Ed for many years…

I’ve worked with Ed for many years leasing cars for my business. He’s always incredibly helpful, reliable and knowledgeable in making sure we can get the best cars for our budgets. I would highly recommend his services

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star experience

Genuinely though, Mr. Mat Machin made the whole process easy, stress-free. Clear communication & delivered my car on time as committed. Thank you again for all the support.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Never an issue using Leasecar

We get the vast majority of our company vehicles through Leasecar and they have never let us down. Ed Rose, our Account Manager, is a genuine pleasure to deal with and always gets us the absolute best deals!

March 28, 2026
Unprompted review

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