Lease Car  Reviews 

6,728
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and communicative throughout the leasing process. The service is frequently described as smooth, easy, and efficient, with many appreciating the quick turnaround from inquiry to delivery. People often highlight the excellent customer service, noting how staff members provide clear explanations and guidance, making the overall user experience stress-free and straightforward. However, some customers also noted issues with delivery. A few people experienced unexpected delays, with cars not arriving as initially promised, leading to inconvenience and being left without a vehicle for longer than anticipated.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting a seamless and stress-free... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact with Stephen Turner at Lease car for our second lease from them. Once again a seamless process, great information about vehicle options and delivery period. Clear and concise , all comple... See more

Rated 5 out of 5 stars

1st time leasing a car and was well looked after by Ben S! Top man. Armed with knowledge and understanding, very professional and punctual with updates regarding your application. Said I needed it a... See more

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(6,728)

636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The process was very straightforward…

The process was very straightforward and Jim Dean was very helpful in explaining the process and was happy to take subsequent calls. The car took slightly longer to arrive than anticipated - appreciate that Easter didn't help with this and that it was outside the direct control of Lease car.

April 23, 2026
Rated 5 out of 5 stars

Ed Rose is an absolute star

Ed Rose is an absolute star! I have been leasing my car through him for almost 15 years and he is alway so helpful and nothing is ever to much trouble. He is the reason I keep returning every 4 years. That said I have found everyone I have dealt with at lease car brilliant .. highly recommend!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Really simple and easy to understand…

Really simple and easy to understand explanation from start to finish. Ed was great - friendly and expert advice on the best car to choose for my budget, how finance terms work and what a maintenance package includes. Would recommend.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I find the the service is always, prompt, helpful and informative. Deal usually with Ed Rose who always goes the extra miles to deal with any enquiries or questions.
Other members of the team are always helpful.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ed Rose of Lease Car

Ed Rose has consistently provided us with great service over the years. prompt, courteous and willing to go the extra mile to secure us the best deal possible on our car leasing requirements. The fact we have been dealing with Ed for many years now telss its own story!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and communication

I had a very positive experience dealing with this company. The communication was excellent and prompt with Ed Rose who went out of his way to present a range of different deals to me, based on the requirements and budget range I gave him. After care has been great too. Will use again in the future.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and efficent to work with

I needed two cars sorting asap and had a very specific breif. Lance helped me out and within 24 hours he had identified exactly what I wanted and in budget. Great to work with and amazingly helpful

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

The salesman Ed who dealt with me was excellent!…

The salesman Ed who dealt with me has been excellent in sorting the car and deal I was looking for, his knowledge of the industry is very broad, he was very up to date with all the best deals and the type of vehicles I was looking for, I would have no hesitation in recommending Ed and Lease Car. Jb

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Lease Car for a lot…

I have been using Lease Car for a lot of years now and one of the main reasons is the service they give me. This is all down to Ed Rose who handles all my dealings, queries etc... Ed also is very quick at responding to any questions i raise, hence why the 5 stars.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant experience and service

A brilliant experience and service, Ed listened to exactly what I was looking for and gave me a range of options and the freedom to choose whichever worked best for me.
He kept me in the loop with arrival date and proactively sorted all he could to make it an stress-free process. After sales was great too a checked I was happy with the car and supported with servicing contact too. 5 star service!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ed Rose is very helpful

I have been coming back to Lease Car year after year, specifically to deal with Ed Rose. He has always gone above and beyond to find me the best deal for me - and always very patient with my many questions! Thanks so much as always.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Lease Car - Great Service

We have had a business relationship with Lease Car for a number of years and have sourced numerous vehicles with them.
Our Account Manager Ed Rose is always on hand to assist with our needs and he has exceptional fleet industry knowledge. Great Company and staff.
We would certainly recommend their services.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Leasecar and Lance for…

I’ve worked with Leasecar and Lance for a number of years and have always received outstanding service. Lance, as Sales Team Leader, is extremely knowledgeable and consistently goes the extra mile to make the process smooth and straightforward. The level of professionalism and reliability over the years is exactly why I continue to work with Leasecar. Highly recommended.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Ed for around 14…

I’ve worked with Ed for around 14 years, and throughout that time he has consistently delivered an excellent level of service. He responds to queries promptly and efficiently, and makes the entire car leasing process straightforward and hassle-free.

His support allows me to focus on my own work with confidence, knowing everything is being handled professionally. I wouldn’t hesitate to recommend him.

April 23, 2026
Unprompted review

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