I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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HRUDAYA wad very calm respectful and accommodating
She was calm, respectful
And accommodating
May 12, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Abiola,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Problem resolved quickly
Needed to phone customer services for a refund. On this call I spoke with Yogita Chandaliya. She dealt with my problem and actioned the refund appropriately.
May 9, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
I was having a issue with my Top up and…
I was having a issue with my Top up and Shaoib Khan was really nice enough to help me with it.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Precious,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Your customer service is the best
Your customer service is the best, I am so delighted you solved my issue with immediate effect. Thanks to Darshan
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Adebare,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Really amazing customer service…
Really amazing customer service especially Darshan superb and very quick in resolving the issue
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Madhur,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Bilal was so helpful and efficient
Bilal was so helpful and efficient! Really appreciated his time and help!
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Chelsea,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Great price and great customer service
Great price, easy switching and all info needed easily accessible in app - original SIM got lost in transit so I had to contact for a replacement and then contact again for it to be activated, but Asma looked after me well and everything was smooth when contacting
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ivan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Reply from Lebara Mobile (UK)
Hello Cassi,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Shubhangi A assisted me very patiently…
Shubhangi A assisted me very patiently with my issue and was really helpful in my situation.
She was knowledgeable and resourceful.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Pakasan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Reply from Lebara Mobile (UK)
Hello Wendy,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Ganesh was very very helpful !!!
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Aneta,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Chinmaya
Chinmaya, dealt with my concerns rapidly and efficiently. Thank you Chinmaya.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Simon,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Was on Lebara chat with DARSHAN
Was on Lebara chat with DARSHAN. Fantastic support and a great help, couldn't ask for better support from Lebara thanks to Darshan. 10/10
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Dee,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Can do more for us and much better…
Can do more for us and much better offers and especially Student offers FYI and please kindly contact to discuss further.
Thanks*
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Beena,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Vaani Agarwal dealt with my query…
Vaani Agarwal dealt with my query timeously and what I was needing
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Amjad helped me around about solution .
Amjad helped me around about solution .
It nice talking with him,he polite and friendly .
Once again thanks for helping me quick .
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you so much Jay Bhavsar for…
Thank you so much Jay Bhavsar for sorting out the duplicate order issue. good customer service and i hope to receive my refund soon
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great support
Great support - connected straight away and resolved set up issues.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Arnold was really helpful and so quick…
Arnold was really helpful and so quick at helping me can't thank him enough great service
May 9, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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