I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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Great and very helpful customer service
I was been served by Komal Surve. She was very helpful, patient and active listening to solve my problem. She's simply ensure in a smooth positive experience, engaging in active listening and fully understanding the problem. She handled my issue professionally. It made feel valued customer. Thank you Kolma for your help
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The service was kind and admirable
The service was kind and admirable, Rithesh has been patient and really helpful
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I’m so glad Akshansh helped me out
I’m so glad Akshansh helped me out. He’s such a star
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Hard to understand customer service…
Had to understand customer service person
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Moved to Lebara and has my mobile…
Moved to Lebara and has my mobile number transferred. Although number did transfer my phone couldn't make calls. Phoned Lebara, immediate response, very helpful. I didn't realse that it took a few hours to transfer data from old supplier to Lebara. I was surprised at how speedily my call to Lebara was picked up and how professionally I was dealt with.
Excellent, highly recommended.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick to get to speak to a real person
Quick to get to speak to a real person, good service, very happy
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Wanted to cancel my SIM and it was…
Wanted to cancel my SIM and it was effortless. Bipasha was excellent and sorted the cancellation, refund and email confirmation effortlessly!!
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thanks so much Monika for helping me…
Thanks so much Monika for helping me with my request was swift and easy I appreciate you for this thanks
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quickly answered my call and resolved…
Quickly answered my call and resolved my problem. Very satisfied with the service supplied by Kunal Daryanani.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abhishek was patiently listening my…
Abhishek was patiently listening my concerns.verified through system. Advised good resolving plan and helped .
IAM satisfied
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Efficient help
Great having an option to speak to someone straight away for more specific queries.
Manish was very helpful and quick to resolve my issue.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It’s very helpful with mayur Gaikwad,he…
It’s very helpful with mayur Gaikwad,he helps me lot with sorting with my issue
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lebara is affordable and easily accessible
I got the sim of lebara easily through vfs global , it was affordable with great facilities and got activated without much ruckus . Krushna Bagade really helped to understand the plan and other offers which really helped me to save money while recharging for the next month. Thanks LEBARA
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I had a great experience contacting…
I had a great experience contacting lebara service and my problem is sorted so quickly .The process was so seamless and thanks to Mayur Gaikwad.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Pooja Agarwal did solve my queries and…
Pooja Agarwal did solve my queries and doubts. She also text me the information. Very helpful and friendly person. Thank you.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lovely agent who helped me quickly
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abdul Sadik from Lebara did a…
Abdul Sadik from Lebara did a tremendous customer service. Sort out all the issue.
May 11, 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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