Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
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Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
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He is very customer friendly and well…
He is very customer friendly and well manared. Solved my problem within a minute.
April 18, 2026
My experience was excellent with your…
My experience was excellent with your team member, Abdullah Halook.
March 26, 2026
Unprompted review
Really appreciate the the help of…
Really appreciate the the help of Mohamed
Thank you once again
April 17, 2026
After losing my SIM card
After losing my SIM card, the support team made sure I stayed connected by transferring my number to a replacement SIM. I really appreciate it—thank you so much!
March 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lebara Germany
Lieber Naga Sai Durga Alekhya Kovvuri,
Vielen Dank für dein Feedback. Es freut uns, dass du mit unserem Kundenservice zufrieden bist. Wir sind jederzeit gerne für dich da.
Freundliche Grüsse,
Dein Lebara Team.
She was kind and very helpful—many…
She was kind and very helpful—many thanks to Ann for the great support.
March 10, 2026
Unprompted review
Misleading information/hidden cost
I’m a long time customer from Lebara, and overall I’m happy with them. The reason why I’m giving 3 stars is because they share some false/wrong information about their plan. For example, they have now a new promotion where the activation fee costs 10 euros, but when I go to the payment, the activation fee costs 15. i complained with customer service and they say the reason is because Im already a customer, but they dont mention anywhere that this promotion is only for new customers. I know it's not a lot of money, but just made me feel that they don't care for long time customers and also are not transparent or give misleading information.
Update:
I understand that this is a price for a new customer, but Lebara don’t mention anywhere that for existing customers there is a different price + in the contract for changing plan still shows 10 euros, while charging 15 euros for the activation fee. Feels like it’s a choice they make to hide costs from existing customers.
April 15, 2026
Unprompted review
Reply from Lebara Germany
Dear Barbara, Thank you for your feedback and for your long-standing loyalty to Lebara. We’re sorry for the confusion regarding the activation fee. You are absolutely right – such conditions should be communicated clearly and transparently. Please note that when switching from prepaid to a contract, an activation fee of €15 applies. This is €5 higher than the fee for new customers who sign up for a new contract. We sincerely apologize for your experience with our service. Our goal is always to keep you satisfied, and we are always here for you. Kind regards, Your Lebara Team.
Exceptional Customer Support – Truly Outstanding Experience
I would like to express my sincere appreciation for the outstanding customer support I received. From the very beginning, the interaction was smooth, professional, and genuinely pleasant.
Zaid and Mohamed were exceptionally helpful, patient, and attentive throughout the entire process. They took the time to understand my concerns and provided clear, thoughtful assistance, ensuring that everything was handled efficiently. Their kindness and professionalism truly stood out and made a lasting impression.
It is rare to come across such high-quality support, and this has been, without a doubt, one of the best customer service experiences I have ever had. I highly recommend their service to anyone looking for reliable and exceptional support.
Thank you again, Zaid and Mohamed, for your excellent work!
April 15, 2026
Unprompted review
Experience was very good with your…
Experience was very good with your member Abdullah Halook.
April 14, 2026
Unprompted review
Safae is so helpful and friendly am…
Safae is so helpful and friendly am lucky to have her as a customer agent !
April 15, 2026
Overall
Overall, it was a positive experience, but customer support could improve by providing more clear and accurate solutions.
March 4, 2026
Unprompted review
It was and perfect abdallah halouk was…
It was and perfect abdallah halouk was good and professional
April 14, 2026
Unprompted review
Top Service
April 13, 2026
Very friendly and helpful support
Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
April 13, 2026
Unprompted review
Der Bediener war in Ordnung.
April 13, 2026
Lost sim card
I lost my SIM card. The support service helped me stay connected by transferring my number to a new SIM card. Thank you very much 🙂.
April 13, 2026
Problem resolving
Overall good experience but the customer care has to be more precise in offering the solution.
April 8, 2026
Unprompted review
Reply from Lebara Germany
Dear Ketaki Kalkar, thank you very much for your feedback. We are pleased that you had an overall good experience. At the same time, we take your feedback regarding our customer service very seriously. We will review how we can make our problem resolution process even more precise and efficient. We are always happy to assist you. Kind regards, Your Lebara Team.
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