Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with the customer support…
My experience with the customer support service was very positive, mainly thanks to the man who assisted me. From the beginning, he was friendly, respectful, and genuinely attentive to my issue. He took the time to listen carefully without interrupting, which made me feel heard and understood. What impressed me most was his professionalism and patience. He explained everything clearly and made sure I followed each step, never rushing through the process. His positive attitude and willingness to help made the whole experience smooth and stress free. It’s rare to come across someone so dedicated and considerate in customer support, and he truly made a difference.
April 7, 2026
Madalina has shared excellent support
April 7, 2026
Positive reception
April 6, 2026
Resolution was very quick.
April 4, 2026
Unprompted review
the agent is very professional she…
the agent is very professional she helped me resolving my issue
April 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Internet quality Sometimes not good
April 3, 2026
Reply from Lebara Germany
Dear Giorgi Glonti, Thank you for your feedback! We’re sorry to hear that the internet connection is sometimes not optimal. We take your comment seriously and are continuously working to improve our network and connectivity for our customers. Best regards, Your Lebara Team.
Reply from Lebara Germany
Hello Jabir Ahmed, Thank you for your feedback! We’re very glad to hear that you are satisfied with our service. We are always happy to assist you! Kind regards, Your Lebara Team.
I'm really happy with Lebara
I'm really happy with Lebara! Their plans and customer service are great for expats
April 2, 2026
Unprompted review
Service is generally good
Service is generally good, though occasionally there’s no signal.
March 3, 2026
Unprompted review
Reply from Lebara Germany
Hello Eric Frost, Thank you for your feedback! We’re glad to hear that the reception is generally good. We take your note about occasional reception issues seriously and are continuously working to make our network even more reliable. Best regards, Your Lebara Team.
I’m very grateful to Mohamed for…
I’m very grateful to Mohamed for helping me with both the eSIM and the physical SIM card. Thank you so much — I hope you see this!
April 1, 2026
He was good and problem solving
March 31, 2026
Reply from Lebara Germany
Dear Nittawan Morrisette, Thank you for your feedback! We are very happy to hear that you appreciate our service. We take your note regarding reception seriously and are working to improve it. We are always here for you! Kind regards Your Lebara Team.
Reply from Lebara Germany
Dear Balaji Bhikajirao Shinde, Thank you for your feedback. We are very sorry to hear that you had this experience. This is definitely not the level of service we aim to provide. We take your concerns very seriously and are continuously working to improve our customer service. Thank you for giving us the opportunity to do better. We are always here for you! Kind regards Your Lebara Team.
The agent Mohamed was really patient…
The agent Mohamed was really patient and helpful. I hope you guys raise his salary. BEST AGENT!!!!!!!!
I want to have him again when I have any questions!!!
March 30, 2026
The employee I spoke with was very kind…
The employee I spoke with was very kind and helped me.
March 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.