Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
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Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
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Very grateful to Haulock for following…
Very grateful to Haulock for following up on my concern, and to Lebara for their prompt response and the right solution.
March 23, 2026
Unprompted review
A special thanks to Haulock for…
A special thanks to Haulock for following up on my earlier concern, and to Lebara for their prompt response and quick resolution of the issue.
February 10, 2026
Unprompted review
They provided an accurate solution and…
They provided an accurate solution and went the extra mile to resolve my SIM card issue. I’m really pleased with the support I received.
February 25, 2026
Unprompted review
I had a question about lebara because I…
I had a question about lebara because I am travelling within the EU and I got an answer that I don’t have to do anything works in EU
March 28, 2026
It was good experience from the support person Hallok
All my issues were solved regarding lebara application through this call .Thank you so much
March 27, 2026
Unprompted review
Excellent support and ultra fast
March 27, 2026
Mr Hallok explained the benefits clearly
Mr. Hallok explained all the benefits of the new offer for my plan very well.
Really Happy to be using Lebara sim.
Thanks a lot.
March 26, 2026
Mohamed is a very good chat supporter
Mohamed is a very good chat supporter. His has 6th sense that knows what a customer needs and he has exactly solutions and know how to deal a customer. Thanks Mohamed. ✌️🙂🫡
March 26, 2026
Unprompted review
I like my experience
I like support, prices, simplicity of app and English UI
March 24, 2026
Unprompted review
The service was so smooth
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request.
Great job Hallok :) Thanks a lot!
March 24, 2026
great english support
I'm transferring my number with a new contract with them
Their panel is not the best, but their support is especially great
Especially for English speakers
March 23, 2026
Unprompted review
Mohamed is the best!
March 23, 2026
Really supportive and helpful also kind
March 20, 2026
Special thanks to Lebara …
Special thanks to haulock for reaching out and enquiring the previously raised concern and thanks to Lebara for immediate response and resolving the issue
March 20, 2026
Provided me with exact solution
Provided me with exact solution, took extra effort and solved my crisis about portion of SIM card , I am glad
March 19, 2026
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