Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
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Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
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Not good my sim is not working properly…
Not good my sim is not working properly i am cancelling my contract
March 2, 2026
Reply from Lebara Germany
Dear NITISH SUSHANT, Thank you very much for your feedback. We are sorry to hear that your SIM card is not working properly. If your SIM card has technical issues, we are happy to help you before you decide to cancel your contract. We will check your request and try to find a satisfactory solution for you. Kind regards Your Lebara Team.
Customer service are very helpful.
February 28, 2026
A big thank you to Mohammed from…
A big thank you to Mohammed from Lebara! He handled my query with great care, explained everything clearly, and made the whole experience effortless. Really impressed by his support.
February 26, 2026
Unprompted review
The person was really helpful and clear…
The person was really helpful and clear with informations
February 27, 2026
Very quick and friendly and…
Very quick and friendly and professional as well! Solved my problem perfectly
February 27, 2026
As per my opinion I didn’t feel…
As per my opinion I didn’t feel anything wrong using lebara. I am using it since 9 months for me it’s worked great. Signal in the city is great but when you go outside city it’s difficult and sometimes no signal issues arrive. But overall I am satisfied with it.
Customer helpline is very professional and friendly. They helped me with every single question. I recently talk with Abdullah, he was very kind and helpful. I really appreciate his help.
February 25, 2026
Great problem solver
The customer service team member was kind and has solved my problem immediately. After his recommendations, my phone started to work again without any mobil internet problem.
February 25, 2026
My problem was solved
February 24, 2026
Helpful and efficient in explaining the…
Helpful and efficient in explaining the services and contracts.
February 24, 2026
Very quick excellent customer…
Very quick excellent customer understanding.. really helpful
February 23, 2026
Regarding Autorenewal of my packs
It was a basic question regarding autorenewal of my existing packs. Since I changed my pack from pre paid to postpaid, I thought Autorenewal would turn off. Nevertheless, I received good support and the issue was resolved in two minutes.
February 23, 2026
Nice and fast experience
They answer me really quick and help me with my activation
February 22, 2026
great
great, it took only 5 minutes to complete entire process!!! super fast
February 21, 2026
Unprompted review
Professional customer care
Hamza Zaytouni helped me alot, solved the issue directly and fast in a professional way, the call dropped, he called me back to finish the matter, something you dont experience alot in germany. I was glad about this service.
February 20, 2026
Unprompted review
They are not able even one star.
They are not able even one star.
I had very bad experience. Zero customer service, miss commitment.
February 13, 2026
Unprompted review
Reply from Lebara Germany
Dear Syed, Thank you for your feedback. We are sorry to hear that you had such a negative experience. This does not reflect our standards of customer service and reliability. We would like to review your case in detail and clarify the situation. Please send us your customer details so that we can look into this personally. Thank you for your attention and patience. Kind regards, Your Lebara Team.
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