Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My contact to Lebara using chat was…great
My contact to Lebara using chat was very comfortable. I did received very quickly response from Silwiya and later from Madalina that helped me to check and resolve my issue. I am very satisfied I could manage it so quickly.
February 20, 2026
Unprompted review
Excellent service outstanding
February 18, 2026
I'm very satisfied with your service
I'm very satisfied with your service. Internet works perfectly fine and i have never got any problem with the international calls.
February 17, 2026
Roxana was very nice and helpfull
February 17, 2026
Thank you For the quick response.
Thank you For the quick response.
He was so nice and polite and able to answered my queries so well.
February 17, 2026
help answer all the questions and…
help answer all the questions and solved my issue
February 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sometimes worst customer service ever
The price is a wonder but the chat customer service is sometimes the worst ever. And sometimes not.
Original problem:
Every time You pass to a different country, they reinstate some random APN's that never work. If it's the weekend, or if their site isn't working, you can't even get to the chat to ask for the right ones to that specific country.
Chat representatives are liers and drop the chat for You saying (letter)*** for instance, after an hour of refusing to SOLVE THE PROBLEM instead of spamming ""so where are You now and I'll send them to You"-****. ****, because what if it is the weekend? What if it is the night?
If I'd known they are this low, I'd never ever have paid a penny.
RESOLUTION:
Tell them to DISABLE the automatic APN configurations, so You'll never need to manually change them between different EU countries; just when You enter / exit Germany.
For the other EU countries it is always gona be the same
"Settings>Connections>Mobile networks>Access point names>Add>Name: Vodafone>APN:
live.vodafone.com
>APN Type: default>APN Protocol: IPv4/IPv6>APN Roaming Protocol: IPv4/IPv6>save>restart phone"
February 13, 2026
Unprompted review
Reply from Lebara Germany
Hello dear Anna, Thank you very much for your feedback. We are very sorry for the inconvenience caused. We truly appreciate your feedback and apologize that you experienced difficulties with the APN settings and our customer service. Please send us your customer details so we can review your case and find a suitable solution together. Our goal is to provide you with reliable service and a smooth experience while using your service abroad. Thank you for your honest feedback and your patience. We hope to regain your trust. Kind regards, Your Lebara Team.
Ousseynou was really patient and…
Ousseynou was really patient and helpful with the process. He tried to find a actual solution and not just a bandaid fix. Thank again!
February 13, 2026
Avoid Lebara Germany at all costs
Avoid Lebara Germany at all costs. I exercised my legal 14-day right of withdrawal for an eSIM (Order ML039974261), but they refused to refund me, falsely claiming that prepaid cards are exempt from withdrawal rights. This is a direct violation of EU consumer law. Their support is completely incompetent and provides false legal information. I had to file a complaint with the German regulator (Bundesnetzagentur) and get a refund through my bank (Wise), which luckily decided the dispute in my favor immediately. Absolute disaster.
February 5, 2026
Unprompted review
Reply from Lebara Germany
Hello dear Goldman, Thank you for sharing your experience with us. We are very sorry to hear that there were inconsistencies regarding your cancellation request. This does not reflect our standards of service and transparency. We would like to review the matter internally once again, and we will contact you to find a satisfactory solution. We truly regret that you had this experience and appreciate your honest feedback. Kind regards, Your Lebara Team.
Wonderful experience
February 12, 2026
Quick and easy assistance from Lebara agents
The agent I was on chat with was quick to resolve my issue and seemed very kind throughout the interaction--I've had my issue resolved, additional questions answered, and she also waited to ensure the solution worked while I tested it :)
February 11, 2026
English speaking and very kind
February 10, 2026
The Customer Service Agent (Madalina)…
The Customer Service Agent (Madalina) was very patient and informative. Helped me with every doubt I had. Very happy with the service.
February 10, 2026
It was a great experience as he attend…
It was a great experience as he attend me in english and resolved my problems with in minutes.
February 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.