What made this experience so incredible was seeing my children at the beach for the first time, eating their first bday cake, etc. The expressions were worth every penny!! As a Mom you’re exhausted th... See more
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Review summary
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Easy process, you place your order, they send you the kit, easy instructions, ship back and wait. Routine updates go on what you sent. Quality was excellent, my vhs tapes were over 30 years old, but... See more
Company replied
Very efficient approach for organizing old VHS tapes and 8mm films into a digital format that provides a great platform for saving and sharing precious memories. The instructions were easy and the pro... See more
Company replied
I received my Legacy Box back yesterday and the care and packaging of my VHS were handled with special care. I have not had an opportunity to see the DVD as of yet however I look forward to watc... See more
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Company details
Written by the company
Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!
Contact info
Chattanooga, United States
- questions@legacybox.com
- legacybox.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Real People actually answer the Phone 😊
People actually answered the phone, left me voicemail messages & solved my issues.
March 9, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear that our team was able to connect with you and provide helpful support.
We’re always here to assist, and it means a lot to know we were able to resolve your concerns. We truly appreciate you sharing your experience!
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First time user.
The order process was very easy. The boxes arrived in a timely manner. The instructions were easy to follow. The updates provided at each step of the process was great. The conversion to digital was within the stated time and the final product was great.
March 8, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! I’m so glad to hear that the order process was easy and that everything—from the boxes arriving on time to the instructions and updates—met your expectations.
It’s wonderful to know that your conversion to digital went smoothly and that you’re happy with the final product. We truly appreciate you sharing your experience!
A little nervous sending off cherished…
A little nervous sending off cherished photos that were irreplaceable to me. They were returned in the exact condition sent, as though they were important to Legacybox also. So appreciated!
March 26, 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing your experience! I’m glad to hear that your cherished photos were handled with such care and returned safely.
It means a lot to us to know we could treat your memories with the attention they deserve. We truly appreciate you trusting us with something so important!
You keep me informed
You keep me informed. Most important. You’ve lost nothing. The move from miniDV to regular digital great. Worth extra for fast delivery.
Excellent experience more coming.
March 27, 2026
Unprompted review
Reply from Legacybox
Thank you so much for your feedback! I’m thrilled to hear that you felt informed throughout the process and that your media arrived safely.
It’s wonderful to know the miniDV-to-digital conversion and fast delivery met your expectations. We truly appreciate your trust and can’t wait to help preserve even more of your memories!
Professional and reliable, helpful customer service!
Quick, quality service, kind and helpful agents, A+ from this very satisfied customer!
March 25, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear you had a great experience and found our service quick and high quality.
We’re especially happy to hear your kind words about our team—it means a lot to us. We truly appreciate your support and are grateful you chose us!
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Support nonexistent, but well packaged and originals well preserved
This is the second time I have used Legacy Box. On the positive side, all my originals were well preserved and packaged. The second time I used the Rush processing and they were delivered quickly. On the negative side, the first time I ordered 50 items transferred in August and did not receive the transfers until right before Christmas with lots of nagging. This time one of my tapes transferred as blank, but I could play on a cassette tape player. I reached out to the company to request a refund for it and received no answer. I also tried to share the digitized copies with family and could not. I again reached out to the company 2 different times, but no answer after several weeks.
Quick nice response from their representative here on trustpilot, but still haven't gotten a response to my emails from the company a week later. Resubmitted my emails and we'll see....
Another 7 days and still no response from Legacy Box.
March 22, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m glad to hear that your originals were safely preserved and that your recent rush order was delivered quickly.
I’m very sorry to hear about the delays with your first order, as well as the lack of response when you reached out regarding your concerns. That’s not the level of service we aim to provide, and I understand how frustrating that must have been.
Regarding the tape that appeared blank, our process is a one-to-one transfer, meaning we digitize exactly what is present on the original media. That said, we’d still want to take a closer look, especially since you were able to view content on your end.
For sharing, customers receive their files via the Cloud, where you can share direct links to your videos or have family and friends log into your account to access them.
Please reach out to our support team at questions@legacybox.com so we can review your order, address the issues, and work with you to make this right.
Great communication
Great communication! So happy to be able to save our memories! Thank you legacy box!
March 15, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m glad to hear that you had a positive experience with our communication.
I’m sorry to hear about the static and quality issues in your video. Our process is a one-to-one transfer, meaning we digitize exactly what is present on the original media without altering or enhancing it. In many cases, static or quality issues are a result of the condition or age of the original tapes.
We understand how disappointing that can be, and if you’d like, please reach out to our support team at questions@legacybox.com so we can take a closer look and see if there’s anything we can do to help improve your experience.
This has been great to see these old…
This has been great to see these old videos. It brings back the best memories I could ever try to remember.
March 24, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear that you’ve been able to enjoy your videos and revisit such special memories.
It truly means a lot to us to be a part of preserving moments like these. We appreciate you trusting us with your memories!
Love the results!
Love the whole process. It was quick and easy. The only quirk is pricing. You have to be a good shopper and look for the bargain, because the first price you see isn’t the best price available. In other words, the pricing is not as transparent as it could be. Other than that, be a smart shopper and you will love the rest of the process and product.
February 10, 2026
Unprompted review
Reply from Legacybox
Thank you for your thoughtful feedback. I’m so glad to hear you loved the overall process and found it quick and easy to use.
I appreciate your comments about pricing transparency. We understand how important it is for pricing to feel clear and straightforward, and your feedback is incredibly helpful as we continue to improve that experience.
We’re glad you enjoyed the service overall and truly appreciate you sharing your perspective!
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Very happy with my old films turned into videos.
Everything was easy to do from start to finish. My only negative feedback would be the pricing was all over the place, text or emails constantly for sales. Never knew when to order if tomorrow deal would of been better. I did like that you gave stickers with discount price in original order. Sharing videos easy.
March 22, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear that the overall process was easy from start to finish and that sharing your videos was simple.
I understand your concerns around pricing and frequent promotions. It can definitely feel frustrating not knowing when the best time to order is, and we appreciate you calling that out. Your feedback helps us work toward a more transparent and consistent experience.
We’re happy to hear you found value in the discount stickers included with your order, and we truly appreciate you sharing your experience!
Legacy Box was quick to correct their errors
Legacy Box worked to secure my original videos with shipping arrangements and sturdy boxes. I had some video cassettes digitized and they did a very great job. I enjoy watching them. When I received the digitized version back, I noted that several videos were messed up during conversion to digital. I communicated with LB customer service who needed confirmation they had messed up but then quickly sought to re-process the messed up videos. I appreciate a company who quickly responds to consumer complaints to correct their errors. I will recommend LB to others because they demonstrated quality service.
March 4, 2026
Unprompted review
Reply from Legacybox
Thank you for your thoughtful feedback. I’m so glad to hear that you felt confident in the shipping process and that your originals were securely handled.
I’m sorry to hear there were issues with some of the initial conversions, but I’m pleased we were able to quickly respond and work toward a resolution for you. We truly value the opportunity to make things right when concerns arise.
We really appreciate your recommendation and your kind words about our customer service—it means a lot to us!
Ordering and shipping was easy
Ordering and shipping was easy. What we received was well packaged and correct. The only negative was the length of time it took to receive the order.
March 20, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear that ordering and shipping were easy and that everything was returned to you correctly and well packaged.
I’m sorry that the turnaround time did not meet your expectations. We understand how important it is to receive your order in a timely manner, and we appreciate your patience.
Thank you again for sharing your experience—we truly appreciate it!
They did a very professional job
They did a very professional job. Kept me informed the whole way. Their packaging and explanations along the way are top notch.
March 21, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear you had a great experience and felt informed throughout the process.
We’re happy to know that our packaging and communication met your expectations. We truly appreciate your kind words and are grateful you chose us to preserve your memories!
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Everything went as planned
Everything went as planned. Only wish they would be clear at the start that there is an expiration date on your gift they were kind enough to extend my gift with me just paying shipping.
March 19, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m glad to hear that everything went as planned overall.
I understand how the expiration on the gift could have been unclear, and we appreciate you pointing that out. We’ll take this into consideration as we work to make our terms more transparent upfront.
I’m happy we were able to extend your gift and still get your order completed. Thank you again for sharing your experience!
We had a huge box of 16mm & 8 mm home…
We had a huge box of 16mm & 8 mm home movies from the 1960s left to us by our parents. We sent them all to Legacy Box. 6 weeks later - PRESTO!! - all converted to a flash drive. Easy instructions, great results!
March 16, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m so glad to hear the process was easy to follow and that you were happy with the results.
It’s wonderful that we could help preserve such special memories from your family’s home movies. We truly appreciate you trusting us with them and are so happy everything turned out great!
To order is not user friendly
To order is not user friendly.
Slipping shipment security charges into total cost is not right.
Why do I have to pay for thumb drive, CD, etc. when I can download files?
Why do you slip a $4.99 per month charge until I cancel it?
March 20, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m sorry to hear that the ordering process felt confusing and that some of the charges were not as clear to you as they should have been.
We understand how important transparency is when it comes to pricing and options. Items like physical outputs (such as USBs or discs) and optional services are selectable based on your preferences, and the Cloud is included for free for 30 days with every order. We also aim to clearly communicate subscription services before they are added. Any renewals are notified via email a week prior so that our customers have the option to cancel.
We appreciate you bringing this to our attention, as it helps us improve the experience. If you’d like, please reach out to our support team at questions@legacybox.com so we can review your order and address any concerns directly.
Unauthorized Charges to Credit Card, but digital transfer went well.
Transferring my videos and photos to digital files worked well. I downloaded the files shortly after they were posted. Unfortunately, I was automatically enrolled in a subscription plan I didn't want and Legacy Box was slow to stop the subscription. Also, they would not credit my credit card account what they had already charged for a subscription I didn't want and didn't use.
March 3, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m glad to hear the transfer process went well and that you were able to access your files quickly.
I’m sorry for the frustration regarding the subscription. We do send a reminder email prior to renewal so customers have the opportunity to cancel if they choose not to continue. That said, I understand how this experience felt on your end and appreciate you sharing it.
If you’d like, please reach out to our support team so we can review your account and ensure everything is fully resolved moving forward.
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Overall it was very good
Overall it was very good. First time I tried this and with very old photographs so I wasn’t sure how it would work out but everything went fine.
March 17, 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing your experience! I’m really glad to hear everything went smoothly. It’s completely understandable to be unsure the first time, and I’m happy it worked out well for you. Thank you for trusting us with your memories!
The process is not perfect but the results are professional.
The process is not perfect. Some photos appear to have been “smudged” by the process. The B&W negative conversion is exceptional. Remember to be patient for the results.
March 17, 2026
Unprompted review
Reply from Legacybox
Thank you for your thoughtful feedback! I’m glad to hear you were happy with the black & white negative conversions and appreciate you sharing your experience.
I’m sorry to hear some photos appeared smudged—if you’d like, feel free to reach out to us at questions@legacybox.com with your order number and specific examples, and we’d be happy to review those for you. We also appreciate you mentioning the turnaround time, as each item is carefully processed to help preserve the originals as best as possible.
Thank you again for trusting us with your memories!
The images we received were very good…
The images we received were very good quality, even the 1953 8mm films! The timeframe was a bit long. The price seems acceptable, but I haven’t quoted other services. I would use your service again.
March 16, 2026
Unprompted review
Reply from Legacybox
Thank you so much for your thoughtful feedback! I’m really glad to hear you were happy with the quality—especially with something as special as your 1953 films. I understand the processing time can feel a bit long, but note that each item is carefully digitized in real time one-to-one to help preserve as much of the original as possible.
I truly appreciate you considering using us again and thank you for trusting us with your memories.
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