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LegalZoom Reviews 

32,420
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,529 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for being remarkably patient, friendly, and guiding them smoothly through every step of document setup. People truly appreciate the knowledgeable representatives who listen carefully to questions and explain complex subject matter clearly and thoroughly. However, some reviewers were not happy with being repeatedly transferred across departments and experiencing long wait times to resolve issues. A few consumers also mentioned feeling pressured to purchase extra features or encountering occasional communication barriers with support agents during calls. Others noted that certain consultations felt rushed or lacked the detailed guidance needed for specific business requirements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting stellar support and helpful... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide wonderful guidance and... See more

User experience

Customers had positive experiences with user_experience, highlighting helpful support and simple processes.... See more

Response time

Reviewers express great appreciation for the fast response times and efficient service. Consumers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady who helped me by phone, was very patient as I explained that I was having a difficult time changing my password. She tried several times to assist me, and her final attempt was success... See more

Company replied

Rated 5 out of 5 stars

She helped me solve a problem that as a customer I never should have had. Four calls within a span of 15 minutes - no open issues just being called to be sold additional products and services. This re... See more

Company replied

Rated 5 out of 5 stars

Alifer Aguiran is so professional and kind, and also very informative. I am in the process of trademarking two items for my company and she was very patient during the process. She helped me o... See more

Company replied

Rated 5 out of 5 stars

Brianna Mares is amazing. She is pleasant to talk to, patient and very professional. She explains everything in detail and even calls back to confirm that everything is done. She is someone everyone w... See more

Company replied


Company details

  1. #29 of 84 best companies in Legal Services
  2. #7 of 26 best companies in Business Administration Service
  3. #100 of 253 best companies in Business to Business Service
  4. #2 of 3 best companies in Estate Planning Attorney
  5. #5 of 7 best companies in Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.7

All reviews

(32,420)

9,115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Johmel,

We appreciate you sharing your feedback. We are so glad to hear that our customer support representative, Raj, was kind and helpful during your experience.

Best,
Kranti

Rated 5 out of 5 stars

very ease service

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Sergio,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

Sales person Gianni went above and…

Sales person Gianni went above and beyond to help me complete my annual report due with the state.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Johanna,

We're so happy to hear our customer service team member provided exceptional assistance with your annual report. We appreciate you sharing your positive experience with us.

Best,
Kranti

Rated 5 out of 5 stars

So helpful & fast!

So helpful! I was concerned I was making a mistake (which I did) and Rey was able to help me so quickly. Thank you SO much for helping me avoid any headache and getting things done properly the first try — I genuinely appreciate it!

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Cole,

We're so happy to hear that our customer support representative, Rey, was able to help you quickly and prevent any headaches. We appreciate you sharing your positive experience!

Best,
Kranti

Rated 5 out of 5 stars

Easy refund given

I signed up for services that I decided I no longer needed and the representative was fast and friendly at getting my money refunded

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Brianna,

We're so glad to hear that our customer support representative, Qaonain, was able to assist you quickly and efficiently with your refund request. We appreciate your kind words!

Best,
Kranti

Rated 5 out of 5 stars

Voughn was very helpful

Voughn was very helpful pointing me in the right direction to get my DBAs registered and following up.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi,

We're so glad to hear that our customer support representative, Voughn, was very helpful in guiding you to register your DBAs and followed up effectively. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

My experience with LegalZoom has been…

My experience with LegalZoom has been highly positive. The company consistently demonstrates a commitment to providing exceptional customer service. Their availability to assist with any inquiries or concerns is commendable. I highly recommend LegalZoom for its reliability and customer-centric approach.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Arlin,

We're so glad to hear about your highly positive experience! We appreciate your kind words about our commitment to exceptional customer service and reliability.

Best,
Kranti

Rated 5 out of 5 stars

Qaonain Was very helpful

Qaonain Was very helpful. He was very thorough and accommodating. Such a novel idea in today’s world. He deserves a raise.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Kelvin,

We're so glad to hear that our customer support representative, Qaonain, was very helpful, thorough, and accommodating. We appreciate your positive feedback and kind words.

Best,
Kranti

Rated 5 out of 5 stars

Overhaul great

Overhaul great

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Arthur,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Erik,

We appreciate you sharing your experience with us. We are so glad to hear that our customer support representative, Ashwin, was very helpful and provided assistance during your interaction.

Best,
Kranti

Rated 5 out of 5 stars

The effectiveness

The effectiveness

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Tommy,

Thank you for taking the time to write a positive review about our business formation process and your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

very thorough

very thorough

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Garry,

Thank you for taking the time to write a positive review about our customer support representative, Piolo, and your LegalZoom experience!


Best,
Kranti

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Andrea,

We are so glad to hear that you found our customer support representative, Raj, was very helpful and quick. We always strive to provide an efficient and positive experience for our customers.

Best,
Kranti

Rated 5 out of 5 stars

Everything!!

Everything!!! They met every need we had, and was thorough in answering all of our questions and explained things that I was not sure about. I would DEFINITELY recommend Legal Zoom to anyone who is just starting out or even those who are sasoned. LEGAL zoom is the "BOMB.COM"

August 4, 2026
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Reply from LegalZoom

Hi Cheryl,

We're so glad to hear that we were able to meet all your needs and thoroughly answer your questions. It's wonderful that you would recommend us to others, whether they are just starting out or are seasoned.

Best,
Kranti

Rated 5 out of 5 stars

Jasmine walked me through everything i…

Jasmine walked me through everything i needed to know.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Anderson,

We're so happy to hear that our customer service representative, Jasmine, provided you with such a comprehensive and helpful experience. Thank you for your kind words!

Best,
Kranti

Rated 5 out of 5 stars

Easy to follow directions

Easy to follow directions. I thought that I was ready with my information, but they brought up items that I had not considered. Thank you

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Jeff,

We're so glad our guidance was helpful and brought up new considerations for you. We appreciate your kind words!

Best,
Kranti

Rated 5 out of 5 stars

Jonathan was prepared and knowledgeable…

Jonathan was prepared and knowledgeable about our trust. His advice was spot on and professional.

August 11, 2026
LegalZoom logo

Reply from LegalZoom

Hi Mike,

We're so glad to hear that our team member was prepared and knowledgeable regarding your trust. We appreciate your positive feedback and are delighted that their advice was spot on and professional!

Best,
Kranti

Rated 5 out of 5 stars

Ihutika-,Didca great job.

Ihutika-,Didca great job.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi David,

We're so glad to hear that our customer support representative, Rhutika, did a great job! We truly appreciate your positive feedback.

Best,
Kranti

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