We've been going to Leightons Windsor for 15 years or more. Ewan has always gone above and beyond to help us out, whether it's general advice, refitting frames, or lens replacement. His staff are very... See more
Company replied
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Review summary
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Reviews shaping this summary
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
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I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
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I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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I highly recommend Leightons Opticians Haywards Heath…
I highly recommend Leightons Opticians in Haywards Heath. Staff members Mark and Candice have been outstanding. Due to a difficult health problem of my nickel allergy and facial nerve sensitivity to nose pad pressure, Mark helped me find hypoallergenic glasses with either silicone or plastic nose pads and Candice has found me Stepper titanium glasses with the unusual addition of titanium nose pads. Time will tell if these will help relieve the problem but it was the time and dedication both Mark and Candice have taken and given me that I have most appreciated.
Anne Prestwich
April 29, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the positive experience you had at Leightons in Haywards Heath, Anne! Mark and Candice will be delighted to hear your kind words. We're glad they could help you find the right glasses to accommodate your health needs. If you need any further assistance, feel free to get in touch. Take care!
Excellent customer service with staff…
Excellent customer service with staff who are very friendly and helpful.
May 5, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had such a positive experience with our team at Leightons! Thanks for taking the time to share your feedback. If there's anything else we can do for you, just let us know. Have a great day!
Beth repaired the nose pads on my…
Beth repaired the nose pads on my sunglasses very quickly, great service!!
May 6, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Beth could fix the nose pads on your sunglasses promptly! Thanks for taking the time to share your positive experience with us. If you need anything else, just let us know!
Kind and Friendly Service
I took my glasses, with broken frames, to Leightons at The Avenue, Southampton. I hadn't bought them there but the staff devoted more than half an hour to repairing them. They also gave me a new case, and charged nothing for the whole job. It was a great experience!
May 6, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your fantastic experience with us at Leightons in The Avenue, Southampton! Our team takes pride in going above and beyond for our customers and we're delighted we could help repair your glasses at no cost. Thanks for sharing your positive feedback and we hope to see you again!
I return to Leightons for myself and my…
I return to Leightons for myself and my son time and again for several reasons. The staff are friendly, knowledgeable and listen. The service is very good and I don't get the hard sell on additional scans or products but I do get clear information in what benefits they might have. I always feel reassured of the quality of product when I am purchasing. I would highly recommend Leightons
May 4, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you and your son have had such positive experiences with us at Leightons! Our team always aims to provide friendly and knowledgeable service without the hard sell, so it's great to know that's what you've experienced. Thanks for recommending us - we appreciate your support!
Fantastic team that work there
Fantastic team that work there, they really helped me with my situation albeit not a standard request that they get… and had the letter I needed ready later that afternoon.
April 30, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons! Our team is always here to help in any situation, no matter how unique. We're glad we could assist you promptly. If you ever need anything else, just let us know.
Polite and helpful staff front of…
Polite and helpful staff front of house
Clean and quiet shop with personal touch
May 2, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our team at Leightons. We take pride in providing a clean and quiet environment with a personal touch for all our patients. Thanks for taking the time to share your feedback!
Great people and very helpful
May 1, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you found our team at Leightons so great and helpful! If there's anything else we can assist you with, just let us know. Thank you for taking the time to share your positive experience.
The optometrist and the front of house…
The optometrist and the front of house team. Professional, efficient and genuine. They were all great. I look forward to picking up my new glasses.
April 15, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with our team at Leightons! It's fantastic to know that you found our team professional, efficient, and genuine. We're sure you'll love your new glasses. Thank you for sharing your feedback!
First eye test in years
Sanjay was friendly and professional, and explained everything thoroughly
April 28, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Sanjay provided such great service during your visit. We appreciate your kind words and look forward to welcoming you back to Leightons in the future!
Excellent service at Leighton's Poole
Excellent service at Leighton's in Poole today, my 1st visit. They were busy when I went in, all staff very professional, polite and helpful. Extremely customer focussed. I felt very reassured and will be returning - I saw Bruce and Eduardo.
April 27, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your excellent experience at Leightons in Poole! Bruce and Eduardo will be delighted to hear your kind words. We're glad you felt reassured and we're looking forward to welcoming you back for your next visit!
Annual eye check Christchurch
I went for my annual eye check to the Christchurch branch and as always I experienced an impressively professional examination by Kimberley. All aspects were explained well with clear assessment of what the level and significance of changes meant. I feel very confident that my sight is being cared for very professionally. The rest of the team were also both friendly and helpful.
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience during your annual eye check with Kimberley! It's great to know that you felt well taken care of and informed throughout the examination. Kimberley and the team will be delighted to hear your feedback. Thanks for sharing your experience!
The whole service from entry to…
The whole service from entry to Leightons Farnham to eye test and need for new prescription lenses
April 22, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience with us at Leightons Farnham for your eye test and new prescription lenses! Our team works hard to provide top-notch service, so we're delighted you were happy with the whole process. If you have any questions or need further assistance, feel free to get in touch. We look forward to seeing you again!
Not a good eye test
Not a good eye test. Optician had too clean lenses she was using, then wondered why I couldn’t see. Said I couldn’t give definite answers Too come back when I wasn’t tired. Really ???? Don’t bother with this company at wood street swindon
April 22, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and we understand how frustrating that must have been. We’ll be investigating this matter with our team at Swindon to ensure it’s addressed properly. Thank you for your feedback, it helps us improve and provide a better experience for all our patients.
Talented expert
Excellent quality eye test conducted by a consumate and highly skilled professional providing sound sdvice.
April 21, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for sharing your experience with us! We're thrilled to hear that you had an excellent eye test with our skilled professional. We're glad you found the advice helpful. If you have any further questions or need assistance, feel free to get in touch. We look forward to welcoming you back for your next appointment.
Professional unhurried service
I always feel well cared for and time is given freely to answer any questions I have with regards to the care of my eyes. I have dry eyes and had investigated products to help manage the condition but wanted professional advice & guidance. Laura gave me brilliant explanations and encouraged me to take a pathway I had been ignoring. I am now following her guidance and have noticed an improvement already.
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had a good experience with us! Our team at Leightons always aims to provide top-notch service. Thanks for taking the time to share your feedback on your dry eye journey. Do let us know if there is anything else we can assist you with in the future.
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had a good experience with us! Our team at Leightons always aims to provide top-notch service. Thanks for taking the time to share your feedback. Do let us know if there is anything else we can assist you with in the future.
Never a dissapointment!
Specifically the Putney brunch is fab!
Justin, my optician is a gem!
Highly recommended!
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you enjoyed your experience at our Putney branch! Justin and the team will be delighted to hear your feedback. Thanks for recommending Leightons!
30 years of trust
Fantastic customer service and professional treatment. I have trusted this company with my eyesight and eye health for 30 years.
April 13, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you've trusted Leightons with your eye health for an impressive 30 years! It's wonderful to know that you've had a fantastic experience with our team. Thanks a lot for your kind words and loyalty. We look forward to continuing to provide you with excellent care for many more years to come!
It was a very good experience
It was a very good experience. We are part of the family plan, and we received very good services.
I will definitely recommend Leightons Opticians.
Thank you!
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a very good experience with us as part of the family plan at Leightons! Thank you for your kind recommendation, we really appreciate it. If you ever need anything else, just let us know.
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