We've been going to Leightons Windsor for 15 years or more. Ewan has always gone above and beyond to help us out, whether it's general advice, refitting frames, or lens replacement. His staff are very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
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I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
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I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had an excellent experience with us! Thank you for your kind words about the top professional advice you received. If you ever need anything else, just let us know. Take care!
Albert is the best
Albert is the best
He’s better than the rest
Albert is the GOAT
If he was a Prime Minister
He’d get my vote
Thanks so much for sorting out
my glasses From Harriet
May 15, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Albert provided you with excellent service at Leightons! We'll be sure to pass on your kind words to him and Harriet. If you have any more eyecare needs in the future, just let us know.
Fantastic staff and service good choice............................hoices good premises
Fantastic staff and services always helpful and give good advice
May 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you find our staff and services fantastic! It's wonderful to know you always receive helpful advice. Thanks so much for taking the time to share your positive experience with us. We look forward to welcoming you back soon.
Albert was first class
Albert was first class and provided outstanding customer service
May 15, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Albert provided you with outstanding customer service! Thanks for taking the time to leave such a positive review, we're so pleased he could help.
All aspects of the eye examination were…
All aspects of the eye examination were explained and the staff were friendly and very helpful
May 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a positive experience with us during your eye examination! Our team at Leightons strives to provide friendly and helpful service to all our patients. We appreciate your feedback and look forward to seeing you again in the future!
Very satisfied with service from start…
Very satisfied with service from start to finish. All staff friendly and accommodating. Leightons Haywards Heath highly recommended.
May 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had such a positive experience with us at Leightons! Our team works hard to ensure all our patients feel comfortable and well taken care of. Thank you for recommending us - it means a lot!
A truly professional organisation
A truly professional , friendly and helpful organisation . Always had extremely good customer service and nothing too much trouble when any issues arise .
Top team , keep up the good work .
May 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the fantastic experience you had with us! Our team at Leightons is dedicated to providing professional and friendly service, so it's great to know we've hit the mark. Thanks for taking the time to share your positive feedback – we'll make sure our team sees this!
Excellent service of Kevin@Leightons
I am a tourist her and i sat on my glasses the other night and they became degormed such that i saw two images with them. This morning, I went in your shop and was so grateful that Kevin was so polite and helpful in helping me fix my glasses. He had excellent customer service. I do appreciate a lot indeed. Many thanks!
May 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that Kevin provided you with excellent customer service and helped fix your glasses! Thanks for taking the time to share your experience with us. We'll be sure to pass your kind words along to him. Enjoy the rest of your time here in the UK!
Premium Service
Professional, extremely knowledgeable and kindly listened to my concerns and they made good suggestions of what would be the best way forward with the levels of vision I have.
May 8, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our team at Leightons professional, extremely knowledgeable and attentive to your concerns. We're pleased we could provide you with helpful suggestions for your vision. If you need any further assistance, just let us know. We're here to help!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience with us! Our team works hard to provide excellent customer service. Thanks for taking the time to share your positive feedback!
This branch of Leightons have often…
This branch of Leightons have often gone out of their way to help in a difficult situation and though they are definitely more expensive than many, if you need or would value a truly professional but sympathetic service, go here.
May 12, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for your glowing review! We're thrilled to hear that our team at Leightons has consistently provided you with professional and sympathetic service. Your kind words mean a lot to us, and we're here to help whenever you need us.
This was the best experience I’ve had…
This was the best experience I’ve had at an opticians. The staff were friendly, informative and knowledgeable. Kiran was excellent and very helpful in explaining the tests and my results. I have not previously had my results and particular needs explained so this was excellent. Suggestions were made based on my specific preferences and job, which made this experience feel very tailored rather than a general recommendation.
May 10, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with us at Leightons! Kiran and the team will be delighted to hear your feedback. It's fantastic to know that you felt the service was tailored to your specific preferences and job requirements. We always aim to make our patients feel well taken care of and informed. Thanks for sharing your experience!
I purchased new glasses at this branch
I purchased new glasses at this branch. I was helped in my choice of frames by the very helpful and cheerful Suzanne. I was guided in my choice of lenses for my varifocal glasses by Julie, who was very knowledgeable and explained all the options available. The store is modern with helpful and efficient staff.
May 9, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear about your positive experience at our branch with Suzanne and Julie. It's great to know that you felt supported in choosing your new glasses. Thanks for taking the time to share your feedback with us. We hope you're enjoying your new frames!
Staff care and understanding as I am…
Staff care and understanding as I am deaf
May 9, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that you had a positive experience with our staff at Leightons. Providing care and understanding is at the core of what we do, and we're grateful for your feedback. If you have any further needs or questions, please don't hesitate to get in touch.
very competetant optometrist
May 8, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a 5-star experience with our optometrist. Thanks for taking the time to share your positive feedback; it means a lot to us! If you need anything else, just let us know.
First class service extremely helpful…
First class service extremely helpful in all aspects
May 5, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a first-class experience with us! Our team at Leightons takes pride in being extremely helpful in all aspects of your visit. Thank you for your kind words, and we look forward to seeing you again soon!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had an excellent experience with us! Our team at Leightons always aims to be friendly and welcoming to all our patients. Thank you for taking the time to share your positive feedback, it truly means a lot to us!
All good I was looked after well…
All good I was looked after well friendly staff
May 8, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had a positive experience at Leightons! Our friendly staff always aim to provide excellent care. Thank you for taking the time to share your feedback!
The Windsor Branch is friendly and…
The Windsor Branch is friendly and helpful. Staff get to know you. Ewan in particular adds immensely to the reasons why we visit
May 8, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at our Windsor branch! It's fantastic to know that Ewan made your visits even better. Thanks for taking the time to share your feedback - we're delighted to have you as part of the Leightons family!
Everything about the visit was good
Everything about the visit was good I thought the eyetest was good with a friendly optition and good help with selecting new glasses first rate in every way . Will be going back
May 7, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience during your visit with us! Our team will be delighted to hear your feedback. We look forward to welcoming you back for your future appointments at Clapham & Leightons.
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