Lemon Squad Reviews 2,302

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,133 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the thoroughness of the inspections, often highlighting the detailed reports and numerous photos provided, which help in making informed purchasing decisions for vehicles, especially when buying remotely. Reviewers frequently mention that the service saved them from buying cars with significant undisclosed issues, and they value the quick scheduling of appointments. However, some people were dissatisfied with the service, citing issues like long wait times for reports and a lack of in-depth mechanical analysis, with some inspectors missing crucial problems such as fluid leaks or suspension issues. There are also occasional complaints about fuzzy photos and a lack of clear communication from the company or inspectors.

What people talk about most

Product

Customers had ambiguous experiences with product inspections. Some reviewers found the reports detailed and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick scheduling, thorough... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the detailed and thorough reports,... See more

Staff

Consumers find staff to be ambiguous. Many reviewers praise the thoroughness and knowledge of inspectors,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested an inspection at a small town dealership. The inspection was completed & I was happy with the inspectors work. The only item that was a potential problem was the time it took to get an ins... See more

Rated 4 out of 5 stars

They are good and relatively quick to schedule appointments to check vehicles for sale that are out of town and inconvenient for me. The report is fairly comprehensive and they take lots of pictures... See more

Rated 2 out of 5 stars

At first, we loved their service. They inspected the car on the day promised and provided us with a very thorough written record with photos. However, we quickly found out that they had mi... See more

Rated 2 out of 5 stars

The process was quick and smooth, but the inspector missed a lot of things that should have been caught. The tires were rated as "No issues", but there was a divot in the sidewall of one of the rear... See more


Company details

  1. #4 of 5 best companies in Vehicle Inspection
  2. #1 of 1 best companies in Car Inspection Station

Written by the company

Lemon Squad is the leader in Nationwide Pre-Purchase Used Car Inspections. We inspect every car in every state across the USA--even Alaska and Hawaii. We're here to make sure you don't spend your hard earned money on a lemon! Just place an order for a vehicle inspection through the site or by phone. Our expert inspector will contact your seller to verify the availability of the vehicle and set up an appointment to inspect your automobile. The inspector will go directly to the vehicle to perform the inspection. The inspector will upload the report to us, and after an intricate error checking and reviewal process, you'll receive notification when your report is ready to login and view. You'll be notified the instant the report is ready to login and view.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Quick and smooth, but missed a lot

The process was quick and smooth, but the inspector missed a lot of things that should have been caught. The tires were rated as "No issues", but there was a divot in the sidewall of one of the rear tires that required replacement. Also, the test drive noted the suspension as good, but the shocks are completely shot, requiring $2k worth of work. The truck bounces like crazy, there's no way a test drive didn't show that.

April 27, 2026
Rated 1 out of 5 stars

Trying to contact you is very impossible.

Trying to contact you is very impossible. Im always getting disconnected when trying to talk to a live person. After going over the report I have notices some problems with the report that was not in the report. The age of tires and on the passenger 2nd axles there most have been a blowout because its a hole in the guard. Plus you couldn't find the DOT number on the same axle tire was placed wrong .

May 2, 2026
Rated 5 out of 5 stars

The report was very helpful

The report itself is done well. You receive plenty of pictures. I was impressed with the structure.

The person selling us the vehicle said they were easy to work with when they came and did the evaluation.

At times, it was unclear though, if and when we would receive the evaluation. More clarity in the section would be helpful.

April 30, 2026
Rated 5 out of 5 stars

Antoine

Antoine, the mechanic who went to look at my new vehicle. He made me comfortable with the purchase. After speaking with him and not even having the report yet. I made a decision to at least get on the plane to go lok at the vehicle(2019 toyota 4runner).
Thank you Antoine! His personal phone call made it happen for me.

April 27, 2026
Rated 1 out of 5 stars

Report contained no new information…

Report contained no new information from my original test drive of the car. Identified issues (e.g. knocking in engine on start-up) without any analysis of root cause, cost to repair, or anything actionable. Zero value.

April 29, 2026
Rated 5 out of 5 stars

Lemon Sqaud's inspections (several…

Lemon Sqaud's inspections (several cars) saved me from purchasing cars with problems.Period. Problems that either dealers were unaware of, or chose to fail to disclose. They were worth every penny and saved hundreds if not thousands of dollars in unexpected repairs. The car I chose (because of the inspection) has been trouble-free thus far for almost a year.
The best part is that they go to the seller. You don't have to take or send the car anywhere. If the seller refuses, move on. Let Lemon Squad help you find a good car.

May 30, 2025
Rated 5 out of 5 stars

Lemon Squad $ well spent!

We were very happy with the thoroughness of the inspector's report, he ended up saving us a $26K mistake. The seller's pictures conveniently did not show all the defects that the Lemon Squad inspector showed. The money spent on the Lemon Squad report was worth every penny and if we find another used car that we want we will be ordering another Lemon Squad report on it.

April 29, 2026
Rated 5 out of 5 stars

The report that was provided is…

The report that was provided is extremely detailed and essentially tells you everything about the vehicle
Combine it with CARFAX and you have a tremendous amount of information about the vehicle

April 29, 2026
Rated 1 out of 5 stars

Didn't provide much insight

Didn't provide much insight, and totally overlooked multiple oil leaks. They said to clean it up down there as there might be a leak. It was covered in oil. More diagnostic on what could have been the cause of the leaks would have been valuable. Not much commentary on how the truck drove was provided either. It was basically worthless.

April 29, 2026
Rated 5 out of 5 stars

Quality Review

Quality Review

So I used LS for a out of state PPI inspection. I did my reviews on what other users have stated. I ordered a PPI and they were actually able to schedule same day. it took 1 day to get the report as well. I was impressed with the detail on the report regarding the engine and cold start info. There were many pictures of the vehicle and it was documented with the scratches and interior shots. the paint check was not expected nice, with revealing the repainted rear quarter. I would recommend that maybe techs can use a standard ODBI scanner, the one that he ran was a basic scanner. I use FIXd when checking locally. But overall the report was detailed and complete. I was very satisfied with the report and the value for 200$ I did end up purchasing the vehicle, when I was able to run my FIXd it did say that the vehicle codes were reset 35 miles ago which was a bit of a red flag but after driving it home 226 miles I had no issues and no warnings after I rescanned once I got home.

April 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look