Glasses are great quality, lenses have AR coating and are thinner material which helps people like me with a thick prescription. I was pleasantly surprised at the quality and overall ordering process.... See more
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Review summary
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I received three different style frames: 1. Andrea in Tortoiseshell 2. Priscilla in Tortoiseshell 3. Sherry in Clear So obsessed with the fit and comfortability of all the frames. They pair well... See more
Company replied
Fantastic glasses with attached sunglasses. Came within 7 days and the value for money is astounding. Cost less that £20 including postage, would have been upward of £200 with opticians. Really good q... See more
Company replied
I’ve ordered about 15 pairs of glasses from this site over the years, and they continue to deliver every single time. My latest pair arrived quickly, and the prescription was spot-on right out of... See more
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Company details
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.6
Excellent
11K reviews
Asks customers to review
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Great customer service
I love my glasses. I got 4 pair for a fourth of what it would have cost to get one pair locally. I got progressive lenses and they are perfect. The sunglasses I got are great and keep my eyes shaded good. Also, I tracked my order and USPS said they had delivered them but they were not at my home. Lensmart gave me the tracking number for USPS so that I could file a claim on the insurance that I purchased for non delivery. I would recommend purchasing the insurance and it is only a couple of dollars. Lensmart has been very prompt in replying to my emails and being very helpful. My order did show up 2 weeks after the tracking said it was delivered and that has nothing to do with Lensmart. I think my package was left at a different address in the initial delivery. Lensmart was great during this whole time trying to assist me.
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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I love them
I love them. The quality is great! But the most important is that they have a blue light protection which is awesome!
July 16, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Review
amazing service, the glasses are in pristine condition and amazing quality. Thankyou Lensmart!! 🩵
July 13, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Sham of a company with rubbish products
Ordered from this sham of a company and received prescription glasses that were unusable. Awful varifocal lines that look like windows. Lenses that were supposed to be thinned that weren't and the customer service department, you go round in circles with the same questions over and over. And if you try to return the shipping costs are extortionate! Don't waste your money with the sham of a company. Oh and they will offer you a partial refund if you take down your bad review.
July 16, 2026
Unprompted review
Reply from Lensmart
Sorry for the unpleasant shopping experience.
We have customized the lenses for you based on the type and specifications of lenses you purchased in your order. Since you did not return the glasses to the correct return address, we cannot arrange a refund without receiving your return. We have applied for special processing for you. If you do not accept this, we cannot arrange the next steps for you.
Thank you for your understanding and cooperation.
Really impressed with the delivery…
Really impressed with the delivery time, quality of sunglasses and how fun and interactive the website is. You wont be disappointed ordering from lensmart x
July 16, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Very fair price
Very fair price. Super quality. Wide selection. I recommend!
July 10, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I am very happy with my Aubrey glasses! They look exactly like the photos, the quality is excellent, and the prescription is perfect. They fit comfortably without needing any adjustments.
I also want to thank the Lensmart customer service. I had a shipping problem that was not their fault, but they responded quickly, remade my glasses, and sent them again without any hassle. Their communication was kind, professional, and very helpful throughout the whole process.
Excellent quality and outstanding customer service. I would definitely recommend Lensmart and will happily order from them again!❤️❤️
July 16, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Love love love my new glasses
Love love love my new glasses! I got my prescription added into them and they are wonderful. I love the variety of style the site offers and shipping was also good! I’ll definitely be purchasing more!
July 9, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Best customer experience ever!
I made an error on my order by uploading the wrong prescription and when I contacted their customer service to correct this, they were so helpful and patient. They also made sure to get the prescription right and also confirmed with me that it is accurate. It was my error but they handled it with such grace and kindness.
This is also my second purchase from them, because I know their products are good quality. I still use my eyeglasses and I ordered a new pair for myself and now I have included my husband too.
Thank you for being such an awesome service provider!!!
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Good customer service!
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
In love with my glasses
In love with my glasses! Did not take long to receive them and the quality is amazing. Truly affordable.
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Just worked well with me very…
Just worked well with me very understanding.
July 8, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Great customer service and the glasses…
Great customer service and the glasses are so cute and great quality! :)
July 12, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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SCAM!!!
SCAM!!!! Don't waste your money with this bogus company. I contacted USPS and was told that my replacement package had incorrect address that was totally Lensmart error. The package was returned back to Lensmart according to representative at USPS. Lensmart is trying to say I need a statement from USPS that they don’t do. I was told to have Lensmart contact USPS at 1-800-275-8777 with the tracking number and they would let Lensmart know that they addressed the package incorrectly and the package did not have my address. Now Lensmart saying they can’t call to confirm that they were the ones at fault here! This has been going on with them since April 2026 when original glasses sent to me broke in 2 days!! No resolution in all this time and they have my $61 and I have no replacement glasses!
March 25, 2026
Unprompted review
Reply from Lensmart
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
I have received the glasses
I have received the glasses. I ordered progressive lenses, and the prescription is incorrect. I cannot use the glasses at all. The colour of the frame is slightly different from the website, which is the smallest of problems. So disappointed; a waste of my money. Will never order from them again if it is too good to be true it is a rip off
July 15, 2026
Unprompted review
Reply from Lensmart
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Lensmart lies and when you pay with…
Lensmart lies and when you pay with your south african debit card for their services, you have to open a PayPal account and a whole other bank account in south Africa for a refund if a refund that is due to you.
Please do your research before approaching lensmart. I really feel like I've been scammed!
July 13, 2026
Unprompted review
Reply from Lensmart
We apologize for the inconvenience. We requested your PayPal account because your previous order was placed a long time ago, and the refund window has expired. Normal refunds are processed through the original payment method. We apologize for the trouble. We will continue to improve and provide better service. If you have any questions, please contact our customer service and we will do our best to resolve them for you! Thank you for your understanding.
The glasses I have ordered 3 pair and…
The glasses I have ordered 3 pair and all have been spot on with my prescription!!
I would recommend this company for anyone who needs glasses
June 8, 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
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Love the quality of my frames and…
Love the quality of my frames and prescription. Frame included two sunny clips; one that did not stay on. After a thorough review, the customer service team proved a replacement as per policy. Thank you!
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
As someone who has been wearing glasses…
As someone who has been wearing glasses since I was young, I'm always on the lookout for stylish and comfortable glasses. I was shocked to see the range og glasses on Lensmart, from the colours to the designs.
I adore my two pairs of glasses. They fit my face perfectly and are very comfortable. I would 100% recommend Lensmart for a pair of new glasses.
July 15, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I ordered a second pair that arrived…
I ordered a second pair that arrived damaged. I contacted lensmart and after several messages they sent a replacement pair. They are polite and friendly and the glasses are my favorite. I will definitely keep buying here. Thanks lensmart!
July 13, 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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