Lensmart Reviews 

11,105
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,752 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the glasses, highlighting crystal clear lenses, comfortable frames, and accurate prescriptions. Many appreciate the diverse selection of stylish frames and the smooth, easy ordering process, supported by responsive and helpful customer service. However, some customers reported issues with product durability, such as frames breaking or lenses becoming loose shortly after purchase. A few reviewers also experienced problems with incorrect prescriptions or unusable glasses, including blurry vision, alongside delayed or undelivered orders. In these instances, a minority found customer service unhelpful in resolving their specific concerns.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent quality of frames and lenses, with... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent craftsmanship,... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers praising the helpfulness,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process quick, easy, and... See more

Service

Users describe positive interactions with service, highlighting the amazing quality and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lensmart exceeded my expectations ! Not only are the frames super stylish they are QUALITY frames ! Not only that , the prescription lenses are literally crystal CLEAR ! They are even better than my l... See more

Company replied

Rated 5 out of 5 stars

Great experience with Lensmart. Easy to navigate the site and ordering was straightforward. I ordered 3 pairs using my prescription. Delivered free within 20 days and they are cool, funky and colourfu... See more

Company replied

Rated 5 out of 5 stars

Over all I had a really smooth experience with lensmart. I was happy when my glasses arrived and they matched exactly what was shown online, since it was my first time ordering from them I wasn’t sure... See more

Company replied

Rated 5 out of 5 stars

I’m beyond impressed with my glasses! The quality is excellent, the frames are beautiful, and my prescription is absolutely perfect. Everything is clear and comfortable from the moment I put them on.... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(11,105)

3,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Aliana glasses are simply amazing

The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of constantly slipping down, and they go perfectly with every outfit.

The Varnika sunglasses are just as lovely. The little heart detail on the side is such a cute touch, and the quality of both pairs is excellent. They feel sturdy, comfortable, and very well made. I’m really happy with them! 👓✨

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

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Rated 5 out of 5 stars

What amazes me about these glasses is…

What amazes me about these glasses is the insane quality for the small prices !! That is something I am searching for in products I buy as a student on a budget, but who doesn’t want to compromise quality! With the little case they come with, they are easy to protect for a long time!

July 13, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 1 out of 5 stars

Follow up after care is awful.

Follow up after care is awful.

Ordered 2 glasses and 1 was ok but the other was blurry.

They blamed the prescription but as stated the other glasses were fine. They also wanted an extra £40 to fix the problem.

July 13, 2026
Unprompted review
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Reply from Lensmart

We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.

Rated 5 out of 5 stars

Wonderful frames

Wonderful frames. The prescription is not only accurate but the frames are also so cute and stylish and extremely affordable! I will definitely be getting more!

July 13, 2026
Unprompted review
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Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Great glasses

July 13, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

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Rated 5 out of 5 stars

Absolutely love them the quality

Absolutely love them the quality of the glasses are amazing and unbeatable price

July 13, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Quality & Affordability is the name of the game !

I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look stylish.!Most importantly, I see clearly in every pair. Lensmart really delivers on quality and affordability, and I couldn’t be happier with my purchase.

July 6, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Very fast response

Very fast response, if you have any questions they will help you immediately, you can choose from great products at great prices

July 11, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Review

I love everything about the glasses, the quality is very good and it’s also affordable, I really recommend it!!

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

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Rated 5 out of 5 stars

I love that I can get affordable…

I love that I can get affordable eyewear and still look stylish ! Thanks so much Lensmart. Definitely going to recommend you to everyone I know!

July 12, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

I love my lensmart glasses

I love my lensmart glasses. I had two screws missing and they replaced the glasses immediately. I have tried other places online but nothing like the quality of lensmart. The customer service was excellent. The price is excellent

July 11, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 1 out of 5 stars

Refund only if I send glasses to USA

Wrong prescription even though I sent a clear photo.
In order to get a refund I need to pay to send them to USA!
Awful service. Would not recommend

July 11, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with Lensmart. The glasses are beautiful, the prices are excellent, and the customer service exceeded my expectations. They were friendly, responsive and genuinely cared about my satisfaction. Thanks to their help, I now have lenses that are incredibly thin and lightweight. I will definitely order from Lensmart again. Highly recommended!

July 11, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

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Rated 5 out of 5 stars

Customer service was really great

Customer service was really great. I had used an old prescription and they were really accommodating and helped me change my order with the correct prescription. I truly appreciated their help and was not like other companies who would have said "I'm sorry, there's nothing we can do about it". It was my mistake and yet, they were very patient with me and made things right. Can't wait for my pair of glasses to arrive!

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Affordable & Great Quality

I love my Brok Glasses! They are affordable and I've only had them for on day and already got a compliment from them! I would absolutely recommend buy these.

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Quality

Once i opened the glasses case , i could feel by the weight of the glasses that they were great quality. It doesn’t feel cheap , it doesn’t look cheap either. Absolutely great quality !

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Service

I recently placed another order with Lensmart, which is probably my fifth order to date, and I would like to express my sincere satisfaction with their service.

There was an issue with the eye test I submitted, but the communication throughout the process was outstanding. The team kept me informed every step of the way and provided consistent feedback until the matter was resolved. Their professionalism and commitment to customer service were truly impressive.

From placing the order to receiving delivery, my experience with Lensmart has always been excellent. The ordering process is simple, delivery is reliable, and the customer support is exceptional.

I will continue to buy from Lensmart and highly recommend them to anyone looking for quality eyewear and outstanding servic.

Lensmart Supporter from South Africa

July 9, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

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Rated 5 out of 5 stars

My New Favorite Glasses!

I have been loving my new pairs of glasses from Lensmart. They fit very well and the frames are very cute. I really like how they have my prescription and are perfect for my everyday routine.

June 26, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Yay new glasses home

Omg I am beyond thrilled to have my new glasses! I use progressives and super happy with the quality as well as the quality for progressives!!! I’ve been in a hunt and finally found my new glasses home!!! 10/10 baby

July 6, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

The glasses are beautiful

The glasses are beautiful, and really good quality. Everything is better then i expected.

July 10, 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

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