Leonidas Kensington Reviews 

477
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and exceptional quality of the chocolates, noting that the wide variety of choices makes finding the perfect treat effortless. People also love the incredibly fast delivery service and secure, beautiful packaging, ensuring that orders always arrive promptly and in pristine condition for special occasions. Though some customers experienced minor delivery communication hiccups, crushed outer boxes, or slight shipping issues, the vast majority remained completely satisfied. Consumers repeatedly state how easy the online ordering process is, making it simple to arrange gifts for loved ones near and far without any hassle.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the exceptional quality and wide... See more

Quality

Consumers find quality to be exceptional, consistently praising the delicious taste and superb presentation... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and prompt... See more

Order

Reviewers highlight positive aspects of order consistency, noting that quality remains the same across... See more

Service

Users describe positive interactions with service, highlighting friendly staff and helpful recommendations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Order delivered promptly (and I’m told the biscuits are delicious). And you answered my query about whether or not I had put the gift message in the correct place for it... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

477 reviews

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4.8

All reviews

(477)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb

Seller is always speedy,products are extremely well packaged and chocolates divinely delicious.

May 27, 2025
Rated 5 out of 5 stars

I bought the Neapolitan box … ...

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, in the box. Also. on reading the (supplied) mini-brochure, their range looks enticing. I will certainly be buying from these people again.

May 27, 2025
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Rated 1 out of 5 stars

Smashed Easter Egg

The chocolate was okay, but the egg was smashed.
Not ideal, as it was a gift. I bodged an attempt at repairing it myself
You'd think a company that sells Easter eggs online would be able to package their product sufficiently. I know the website has a disclaimer, but tightly wrapped bubble wrap meant there was no 'give' from knocks to the base.
Scrunched-up paper, paper-shreds or polystyrene noodles/nuts would be a better alternative. Better still, an egg shaped box/cradle, which would cost pennies.
Please listen to your customers and take this on board.
Personally, I wont buy again until you remedy this.

April 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Presentation box is lovely

Presentation box is lovely, fast delivery and very well packed with bubble wrap. Bought as a present for valentines day so can't comment on the taste yet

January 26, 2025
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Rated 1 out of 5 stars

Rude and unobliging customer service

I recently placed an order with Leonidas, opting for their most expensive delivery option (£11.50) — as I was purchasing a birthday gift — which, before payment, guaranteed delivery by a certain date. However, the email confirmation said it would be delivered eight (!!) days after this date. When I emailed to complain, asking for a refund, the incredibly rude person who replied repeatedly ignored my request and kept blaming me for their faulty website! It took nine emails in total before I eventually got my money back.

Really awful experience. AVOID AT ALL COSTS.

December 11, 2024
Unprompted review

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