I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
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See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
Great options
Great options, not always available when my tote is prepared. Love the ability to wear and send back.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Lisa! We're glad to hear you're enjoying our selection as well as the rent and return concept!
Our apologies that you sometimes have a hard time finding pieces to swap right away. We aim to style your totes ASAP, so we style your totes based on available items similar to those in your Favorites along with your Style Profile information. Whenever this happens, stepping away for a few hours always does the trick as our Tote Swap selection is constantly updating and new items can be added from 1 hour to the next.
Please don't hesitate to let us know if there's anything we can help you with by emailing us at hi@letote.com. Thanks for your feedback and have a good day!
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YOU get to select what is being sent to you
YOU get to select what is being sent to you every month! How cool is that? Yeah, sure, it's fun to wait and be surprised, but, sometimes, the surprise is NOT clothing that you would actually wear. So, if you're going to pay for clothing, why not choose a company that allows YOU to select what you're going to wear that month?
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Mrs Moran! Wow! Thanks for such great feedback! We appreciate you letting us know you love that you always have the final say about what gets sent with your tote.
Please feel free to let us know if you had any other feedback/suggestion as to how we can improve the service for you. Thanks again and please enjoy the rest of your day!
It really caring for it
It really caring for it. I believe I am going to cancel but it’s a great idea
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Jill! Thanks for your feedback and we're sorry to hear you no longer wish to continue with the service. We'd love to look into your account and see if something can be done to make it up to you. Feel free to send us an email at hi@letote.com and refer to this review. Thanks again, and have a great day!
I just started using Le Tote
I just started using Le Tote, I have tried all the other subscription services but liked how you picked out the clothes to wear for a month to see if you wanted to buy them seemed like a great idea to me, the only issue I have is fit, most of the sizes I want they seem to be out of that size and then I end up getting items that are either too big or too small. You get 5 items in your monthly box, this month I got 2 items that fit, might take a few more months to figure out, wish they would restock their items quicker so we have more of a selection what to wear. Great service, shipping is fast.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Lori! Thanks for your feedback and we're sorry to hear some of your tote pieces didn't quite fit. Our unique fit algorithm is designed to get better with every tote you rate. Just by rating, you've already done your part in helping us make your next tote better. On our side, we're constantly evaluating our algorithm to make it even sharper. Fit can be complicated, but we're working hard to make it easy and send you the best size, every time.
Updating your sizing under the My Measurements portion of your account page and swapping in tote pieces marked with our “Best Fit” icon in Tote Swap also does the trick!
Please feel free to email us at hi@letote.com if there's anything we can do to make things right. Thanks again, and have a great day!
The Le Tote service works well
The Le Tote service works well. I chose my own clothes and they arrived within 2 days. They send emails to make things clear, and the price point is fair. I liked 4/10 of the pieces I tried in the first two months, which meant not getting much value for the service. Some clothes offered are well made, but others seemed cheaper.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi there! Thanks for letting us know how your experience has been. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
We appreciate your feedback and please feel free to let us know if there's anything we can do to help via an email to hi@letote.com. Have a great day!
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Very high quality clothing
Very high quality clothing. I am impressed with the selections made for me.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Joyce! Thanks for such awesome feedback! We're glad to hear you're loving the selections we've styled for you and we can't wait to keep impressing you on your next totes. Our merchandising team also uses customer feedback when deciding what new styles/brands to buy every season, so thank you for letting us know that these looks were right for you.
Thanks again and have a great day!
Love it!
This is a great investment! I love almost everything I get! Told several people about this! Thanks.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Samantha! Thanks for your feedback and for spreading the word about Le Tote! We're happy to hear you've loving it and can't wait to provide the same, if not, better level of service on your future totes with us.
Thanks and please enjoy the rest of your day!
I love the concept more than anything
I love the concept more than I love the actual process put into play. I’m still subscribed (just returned my 4th box) because I thought I’d try it for 6 months to give it a fair shot, but there’s a few things that I really don’t like. I absolutely hate the fact that you have to keep the clothing for their specified period of time (about 1 month) regardless of whether it fits/you actually like it when it comes in or not. Out of the 4 boxes I’ve experienced, I’ve only loved 1, semi liked the other, one had clothing in it that was all too large, and I absolutely hated the pieces in the last one. Keep in mind that I always customize my boxes fully and I’ve taken the time to like my favorite items. I’m using the system fully in an effort to receive pieces that i like, but the problem has been that the pieces themselves, even after having selected them myself, have come in fitting oddly or made out of weird/unacceptable fabrics, or have just been overly plain or boring. Regardless of my experience, I was stuck with each for an entire month after paying close too $100 for an unpleasant experience. Most of the clothing has been in great condition but there have been a couple of pieces that you can just tell have been used. I feel that the prices for purchasing are sometimes ridiculous. I’d be more than willing to pay the price if the clothing were new but it isn’t! They claim the clothing comes heavily discounted if you want to purchase but it’s really just a light discount. Also, the quality of the clothing sometimes is just not acceptable. I once got a pair of pants that were made in fabric so thin that it was practically see through and seemed like it would tear at the first stressful moment it encountered. They were supposed to be pants I could wear to work. No way. The selection of clothing also seems boring and repetitive or some pieces are just too crazy/weird to wear. As I’m typing this out, unfortunately I’m realizing that there are more things that I dislike than I like. At this point, if I end up with another bad box I may just cancel before my 6months are fulfilled.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Natalie! Thanks for letting us know your experience hasn't been as positive as we'd hoped it'd be recently. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Our Merch Team also uses customer ratings when deciding what new styles to buy every season, so thank you for letting us know that these looks weren't right for you.
We appreciate your feedback and if there's anything we can do to make things right, feel free to email us at hi@letote.com and reference this review. We'd love to hear from you. Have a great day!
Ok.. could be better!
Hi! Out of 4 pieces of clothing I loved the style and quality of 2 of them.. you have to make lots of selections, provide feedback to get the best options for you...
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Yahaira! Thanks for your feedback and we're glad to hear you liked some of the pieces in your tote. We agree, too: rating your totes definitely goes a long way into helping us pick better tote pieces and make more choices available to you. We appreciate you letting us know what worked for you and what didn't. Please feel free to share if you had any more suggestion about how we can improve the service for you. Have a good day!
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I'm doing 4 out of five solely because…
I'm doing 4 out of five solely because of the price discrepancy as advertised Vs the one you end up with i.e. insurance, tax, etc. It does seem to be a limited amount of clothing which I'm sure will be expanding perhaps? I would really like to see more dressy options for random occasions when you need that perfect dress for a wedding or a gala. Other than that, the customer service is exceptional and super helpful. And for that reason alone, I definitely am going to continue using this app and looking forward to more options of clothing :)
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Heidi! Thanks for such insightful feedback and we'll be sure to look into making the pricing clearer in our ads in as far as how the insurance, tax and monthly fee add up. Our Merch team is actively working on tripling our inventory and adding more styles/brands as we write this so please be on the lookout for those!
We're glad you're enjoying the service so far and please feel free to share if you had other ideas/suggestions on how we can improve it for you. Thanks and have a great day!
Love everything about it!
I have received 2 totes so far. I am very happy with the items, the company, and the overall experience. I love having new and exciting prices to wear all the time. Keeps my wardrobe fresh and unique. It’s less of a risk to try something new. Love it so much!!
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Heather! We're so glad to hear you're loving the Le Tote experience so far! We can't wait to maintain, if not improve, the level of service you've been getting all around. Thanks for your feedback and have a great day!
Old and over worn clothes not worth the…
Old and over worn clothes not worth the moneyZ The clothes that were shipped to me looked over worn and some even had a stain. One out of 3 shirts fit and the skirt did not fit. I will never use this again.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Sally! We're sorry to hear your didn't love our selection as much as we'd hope you would. This isn't the norm with the service as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
It looks like we missed the mark this time, though! If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
I do like letote so far but it would be…
I do like letote so far but it would be nice if there was a credit from your rental if you buy an item.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Erika! We appreciate your feedback about our purchase process. Instead of applying membership fees towards purchases, we offer exclusive pricing to our members. This means, discounts can range from 20-70% off the retail price!
We're glad to hear you're loving the service so far. Feel free to email us at hi@letote.com if there's something we can help you with. Have a great day!
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Poor quality of clothing
Poor quality of clothing, most of them look very used. What makes it worse is they are exorbantly overpriced.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Sara! Thanks for your feedback! We're sorry didn't love our selection as much as we'd hope you would. This isn't the norm with the service as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
A must have for every closet...
I enjoy Le Tote because I can style myself or I can receive what is in my closet. Very hassle free and affordable if you include what you pay your self for cleaning bills. At the end of the day Le Tote is great.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Sherri! This is fantastic to hear! We're glad the service is working out great for you, and please don't hesitate to let us know if there's anything we can do to improve the experience. Thanks and have a great day!
Okay
Expensive for the amount of time you're without clothes because of time lost while you're mailing back the old tote and having to wait to fill your next tote, and then having to wait for your next tote to arrive
Clothes don't always arrive clean
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, KJ! Thanks for your feedback! Our teams work hard to get totes sent in as little time needed as much as possible, so we're sorry if this hasn't been reflected in your experience recently. Also, clothes getting sent in less than acceptable condition isn't the norm with the service as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
Feel free to send us an email at hi@letote.com if there're something we can do to make things right. Have a great day!
Great customer service
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Jess! Thanks for your feedback! Our teams work hard to ensure each tote you receive and each interaction with us meets, if not exceeds, your expectation so we're glad we're hitting the mark!
Thanks again, and enjoy the rest of your day!
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The choices are great and website is…
The choices are great and website is user friendly
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Kristen! We're glad to hear you're enjoying our selection and find the site easy to use. Please feel free to share if you had any other feedback or idea on how we can improve the service for you. Have a great day!
The system is super easy to use
The system is super easy to use. I love getting to try outfits I would normally not buy and have loved them all. It is super convenient and I highly recommend it.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Cynthia! Thanks for your feedback and we love that you find the service convenient and effortless - that is our ultimate goal! Thanks and have a great day!
Did not like the tote picked out for me…
Did not like the tote picked out for me and when sent my clothes, they looked like they were worn considerably. Not really worth the money if I can just shop for something great online.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Roxanne! Thanks for your feedback and we're sorry to hear you didn't love the pieces sent your way. While all our items are shared with the community, our teams work hard to make sure they get sent in like-new condition. It looks like we missed the mark this time, though!
Please feel free to email us at hi@letote.com if there's something we can do to make things right. Have a great day!
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