I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
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See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
Out of 5 totes of 5 items only one…
Out of 5 totes of 5 items only one didn't fit and I have loved every single item. I'm excited everytime the box arrives and rush to try on the clothes. I love having a new wardrobe every month.
November 22, 2018
Unprompted review
Reply from Le Tote
Hi, Shelley! We're so glad to know you're loving our selection and the experience, and we can't wait to wow you on your next totes. Feel free to let us know via email if there's anything we can help you with - we're happy to help! Thanks for your feedback, and have a great day!
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The clothes were just plain terrible…
The clothes were just plain terrible and I have not received back my refund. I am at the point where I will be turning them over to the BBB and I will be contacting my bank. It doesn't take this long to get a pkg back and refund me.
November 13, 2018
Unprompted review
Reply from Le Tote
Hi, Dawn! Thanks for your feedback and we're sorry to hear you didn't love our selection. Our Merch team uses customer feedback when deciding what styles and brands to purchase each season so thanks for letting us know the looks and quality you received didn't work for you.
We'd definitely love to sort out your billing concern ASAP. Please feel free to send us a DM at hi@letote.com and refer to this review. We look forward to hearing from you. Have a good day!
Reply from Le Tote
Hi there! We're sorry to hear tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
It looks like we missed the mark this time, though! If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
Le good and Le bad
In my first order, I had a necklace that was unwearable and 2 clothing items that I didn't wear. In my second order, I liked 3 items and 2 were pretty worn looking. In my third tote, one item was ripped and I didn't wear it and was actually interested in buying it, but not damaged. Three of my items looked worn and seemed like they had shrunk. My current order has a sweater with a snag. What is your policy for compensating renters for unwearable merchandise, and how do we notify you of such issues? I have done it in my reviews and have received no compensation until I mentioned it in an online chat.
I had trouble with one of my orders being finalized before I was ready (I was using the phone app when that happened) and even though I followed up with an immediate email, the tote was sent and I wasn't contacted.
My friend that introduced me to Le Tote says that she can get several totes in a month, but I don't seem to have that same option.
Often, when I go to place my order, items that I have liked are not available in my size. I'd still like to be able to see the items I've liked in my personal like section (they disappear when they are not available in my size).
The website is slow to load, but otherwise user-friendly. Arrival is fast and returning is simple. Ability to keep and buy items is a good option. It would help if those that upload photos were encouraged to upload height, weight, and build as well. I was offered a discount/coupon with my last order and it listed jewelry and clothing titles. There were jewelry items to choose from, but no clothing items. Why have a title and no items? Frustrating because their are a few items I'd like to purchase.
November 8, 2018
Unprompted review
Reply from Le Tote
Hi, Carrie! Thanks for your feedback and we're sorry to hear tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.'
Regarding the plans, we rolled out new plans that aim to provide our members more variety; hence, the access to one big box vs multiple totes. That said, we have quite a number of plan options we'd be happy to walk you through!
Please feel free to e
mail us at hi@letote.com and refer to this feedback - we'd love to make things right! . Thanks again, and have a good day!
Love my boxes!
November 8, 2018
Unprompted review
Reply from Le Tote
Hi, Lourie! Thanks for your feedback! We're happy you're enjoying the service. Please feel free to share if you had any feedback/suggestion on how we can improve the service for you. Have a good day!
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Love the styles and suggestions
Love the styles and suggestions. I also love the fact I can easily swap items before shipping. My only wish is I would get my email to confirm my tote the same day the shipping label is scanned-i just get too excited!
November 6, 2018
Unprompted review
Reply from Le Tote
Hi, April! Thanks for your feedback and we're glad to hear you're enjoying the selection and the service. It can usually take USPS 24-48 hours to update the return scan on their end so our apologies for any delay. In future, if you ever send back a tote and aren't queued up to be styled a new one within 48 hours, don't hesitate to email us at hi@letote.com. We'd love to get your next tote queued ASAP!
Have a good day!
The concept is great
The concept is great. I receive clothing on time but the quality of some of the items is poor. It's a bit overpriced for the quality.
November 5, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing your feedback with us, Eileen! All of our garments are dry cleaned and steamed. Our accessories are thoroughly sterilized and every item goes through two Quality Assurance checks before shipment, so I’m surprised and disappointed that any items were shipped in less than acceptable condition. I’ve already notified our Head of Operations to figure out what could have gone wrong.
You can also add some of our higher-end brands to your Favorites. Some brands include: Vince Camuto, BCBGeneration, Free People, Sanctuary and Splendid!
Thanks again for the feedback. If there is anything we can do to help, please don't hesitate to let us know. Have a great day!
Clothes were all wrinkled and stuffed…
Clothes were all wrinkled and stuffed into the box. Not a nice presentation like I’ve seen before.
November 5, 2018
Unprompted review
Reply from Le Tote
Hi, Em! Thanks for your feedback, and we're sorry to hear tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
It looks like we missed the mark this time, though! If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
Thanks again for your feedback. Have a good day!
I love getting to try new trends…
I love getting to try new trends without committing to buy.
November 5, 2018
Unprompted review
Reply from Le Tote
Hi, J'Cinda! Thanks for letting us know how your experience has been so far! We're glad to hear we're meeting our ultimate goal of keeping your wardrobe fresh and fun. Our Merch team is adding more styles and brands so please keep an eye for those!
Thanks again and have a great day!
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Not the best for tall girls.
Not the best for tall girls.
Le Tote does a good job, but they aren't specifically designed for tall girls--so it really is a little unfair to judge them based on that. Nearly all the clothes in my totes I've been unable to wear have been too short and there doesn't seem to be a way in the sizing system to adjust for that.
Other than the length issues, I've found Le Tote easy to use and a great way to supplement my existing wardrobe.
November 5, 2018
Unprompted review
Reply from Le Tote
Hi, Julianne! We appreciate you letting us know the sizing hasn't been a hit for you. While at this time, we do not currently carry tall, we aim to provide sizing options to our members of all shapes and sizes. There are a number of members in the Le Tote community who might technically fall outside of our current range, thus fit technology uses your tote ratings as well as all members’ ratings to recommend sizes resulting in the best possible fit. Fit can be complicated, so we're constantly evaluating our sizing to send you the best size, every time.
Thanks again for your feedback, and we're glad we get to help keep your wardrobe fresh. Please don't hesitate to reach out if you have any other feedback or ideas for how to make your next experience better.
Have a great day!
For the pricing I find the clothes…
For the pricing I find the clothes tired, pilled, and they arrive wrinkled not ready to wear
November 5, 2018
Unprompted review
Reply from Le Tote
Thanks for your feedback, Genevieve and we're sorry to hear your didn't love our selection as much as we'd hope you would. This isn't the norm with the service as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
It looks like we missed the mark this time, though! If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
Thanks again for your feedback. Have a good day!
My LeTote Experience
The selection of items was fair. Size small was limited. Cost was a big factor for me. The clothes are average. The box price itself would be ok if the clothing was excellent. Moreso, the cost of the "ok" clothing on top of the box price was just more than I could spend, or would for that qualifty of clothing.
Customer service was EXCELLENT though!
November 4, 2018
Unprompted review
Reply from Le Tote
Hi, Alysha! Thanks for letting us know how your experience has been. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Our Merch Team also uses customer ratings when deciding what new styles to buy every season, so thank you for letting us know that these looks weren't right for you.
Again, we appreciate your feedback and please don't hesitate to reach out if you have any other feedback or ideas for how to make your next experience better. Have a great day!
The service is too expensive and too inflexible
The service is too expensive and the pieces seem average in style. The very limited flexibility in switching out wrong-size item within that month is terrible and makes me much less likely to buy the pieces sent.
Clothing descriptions should have material weight ratings so you know if this is something you can wear in summer vs winter for example. The sizes worn by models in pictures are not good estimates according to their measurements and three times now that has been unhelpful and counterproductive in helping me choose the right size.
November 4, 2018
Unprompted review
Reply from Le Tote
Hi, Amanda! Thanks for your letting us know how your experience has been, and we're sorry to hear you aren't loving our selection. To receive pieces that best work for them, our members have always found it helpful to rate their totes, as this goes a long way in helping our unique algorithm make better Best Fit suggestions as well smarter tote choices when styling a tote.
Due to the rotating inventory, we're unable to accommodate direct exchanges but we're more than happy to look into your account and make things right. If there's anything else we can help with, feel free to send us an email at hi@letote.com and reference this review.
Thanks again for your feedback. Enjoy the rest of your day!
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Quality of the clothes was not what I…
Quality of the clothes was not what I expected. Kind of feels like I'm wearing clothes from a thrift store. It was also difficult finding things that I liked.
November 4, 2018
Unprompted review
Reply from Le Tote
Hi, Elsa! Thanks for your feedback and we're sorry you aren't loving the quality of pieces you received. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Our Merch Team also uses customer ratings when deciding what new styles to buy every season, so thank you for letting us know that these looks weren't right for you.
Again, we appreciate your feedback and please don't hesitate to reach out if you have any other feedback or ideas for how to make your next experience better. Have a great day!
Nice to have a rotating wardrobe
I like the option to make selections and I think there are great pieces and lines to choose from. I have had only a few shipments but I've had pieces that are worn, including a shirt that had 2 visible holes in it. It's frustrating to pay to get clothes you can't wear and no option to get a replacement.
Overall, like the service and a rotating wardrobe!
November 4, 2018
Unprompted review
Reply from Le Tote
Hi Jenna! Thank you for taking the time to share your feedback with us. We are happy to know that you like how our service works.
All items pass through two Quality Checks before shipment, so I am disappointed to hear that items were shipped in a less acceptable condition. We will make sure to forward this to our Head of Operation.
If there is anything we can do to help you, please don't hesitate to let us know. Have a great day!
Loved the experience so far
November 4, 2018
Unprompted review
Reply from Le Tote
Hi, Arlet! Thanks for your feedback and we're glad to hear you're having a great time with the service thus far. Please don't hesitate to share if there's anything we can do to improve it for you.
Have a good day!
This is fun I look forward to my box…
This is fun I look forward to my box coming. I only wish they would send outfits. Not just pieces. That is one of my problems I can't put a outfit together. Other then that really happy.
November 4, 2018
Unprompted review
Reply from Le Tote
Hi, Debbie! Thanks for such insightful feedback! We always appreciate any idea on how we can improve the service for everyone. Incorporating an entire outfit into styling your totes definitely makes sense. Thanks for this, and have a great day!
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This will probably be my last box..
This will probably be my last box... love the concept but most of the stuff I want isn’t available... and the shirt I liked the most this time is ripped!
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Kim! Thanks for your feedback, and we're sorry to hear that the looks you love haven't been included in your totes. Your Favorites are a collection of items that represent your personal style, and we try our best to style your totes with as many of your Favorites as possible every time. Stepping away for a couple of hours usually does the trick, as our inventory is always updating and we could have completely different pieces available from 1 hour to the next.
Also, all garments also go through multiple quality checks before they get shipped but we appreciate you letting us know about this. If there's anything we can do to make things right, please feel free to email us at hi@letote.com and reference this review. Thanks again, and have a great day!
Like the quality
Like the quality, price point if I want to keep. Seems easy so far. I have only recieved 1 tote so far.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Jennifer! Thanks for your feedback and welcome to Le Tote! We can't wait to keep wowing you on your next totes with us. We're also adding new features as well as styles/brands so we hope you'll stick with us to see everything that we have in store for you.
Thanks, and stay fab!
The shirts were more boxy and not…
The shirts were more boxy and not fitted, the one dress was empire waisted and I did not like it. The black and white dress was nice.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi Elizabeth! Thanks for your feedback and we're sorry to hear that you aren’t loving your totes. To get items that match your personal style, we recommend rating your totes for and style and fit. This is the best way for us to track what worked and what didn't! Hand-picking each item in your tote with our customization feature, Tote Swap, also helps.
The longer you use our service, the better we are at suggesting pieces you’ll enjoy! And, our Merch Team definitely wants to make sure that we make up for what we are lacking in. We are in the process of bringing in exciting new brands and styles very soon, so please keep an eye out! well.
Thanks again for your feedback. Have a great day!
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