LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
Company replied
I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
Company replied
Company details
- #2 of 7 best companies in Telephone Answering Service
- #36 of 245 best companies in Business to Business Service
- #2 of 13 best companies in Call Center
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
August 4, 2025
Reply from LEX Reception
Woohoo!! We are so excited to hear this. Thank you so much for your review. You made our day!! We are here anytime you need 24/7 - 365, and always a live person to help.
Patrick Asuku Jnr was amazing and…
Patrick Asuku Jnr was amazing and helped me finalize issues I have had for months. He made this process much more effective in retaining clients for my law firm. Thank you for amazing service.
August 1, 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you had such a positive experience with our team. Shoutout to Patrick for going above and beyond—he’s truly exceptional! We’re glad he was able to help you resolve those long-standing issues and make a real impact in retaining clients for your firm. We appreciate your trust in us and are always here to support your success.
She was very kind and gave me the…
She was very kind and gave me the answer I was looking for.
July 31, 2025
Reply from LEX Reception
Thank you so much for your review. We are so happy to hear about your experience with us. Happy to be there for you anytime you need. We hope you are getting tons of time back in your week!
Conscientious consistent follow up.
July 30, 2025
Reply from LEX Reception
Thank you so much for your review. We are so happy to hear about the service we offered and happy to help you by call, email, the app, and chat 24/7. We appreciate you!
Fantastic service
July 30, 2025
Reply from LEX Reception
Yay! This made our day. We are so glad you are enjoying the service. Thank you for being one of the best parts of LEX Reception!
Dharani is the best support ever!
I spoke with several people in trying to get this issue resolved—mainly because I kept getting disconnected—but Dharani went above and beyond to make sure everything was taken care of. He reached out personally, recognizing how important and time-sensitive the situation was for me, and spent hours on the phone patiently walking me through it.
I know I’m not the easiest person to assist when it comes to these tools, since I’m still learning, but Dharani never made me feel rushed or overwhelmed. He took his time, explained things clearly, and stayed proactive the entire way. He's incredibly sharp and thoughtful, especially when it comes to scripting support. I’m truly impressed by his professionalism and grateful for his help.
July 29, 2025
Reply from LEX Reception
Thanks so much for taking the time to share this. We’re really lucky to have Dharani on our team. It means a lot to know you felt truly supported, especially during a time-sensitive situation. That kind of care and patience is exactly what we aim for at LEX. We’re so glad we could be there for you and hope you are getting more time back in your week. We’re always just a call away if you need anything else.
BEST Live Answering Agents!!
Lex Reception staff took great care in setting up (mapping + integrations with CRM) for my law firm and second business. Their attention to detail and focus on customer satisfaction is evident as they operate with a sense of urgency and diligence — as a true partner of your business.
July 23, 2025
Reply from LEX Reception
Thank you so much for the kind words! We’re thrilled to hear that the setup and integration process felt smooth and intentional. Our team takes a lot of pride in treating each business like it’s our own, so it means a lot to hear that came through. We’re grateful to be your partner and excited to keep supporting both of your businesses as you grow.
Reply from LEX Reception
Thanks so much for the review! We’re always working to combine smart tools with even smarter people. We will be sure to celebrate Ankanksha. Here’s to a long and awesome partnership—we’re lucky to have you.
Rosemary went above and beyond
Rosemary went above and beyond! She was very polite and professional while making sure all my questions and problems were resolved. I'm not sure who reads these, but we need more workers like Rosemary! I'm glad I was able to connect with her. Thank you Rosemary!
July 23, 2025
Reply from LEX Reception
We are so excited to share this review with Rosemary and celebrate her. Totally agree that Rosemary is such a rockstar. She truly loves what she does, and we are so glad you were able to work with her. Thank you for trusting us to solve your problem and for choosing LEX Reception.
Reply from LEX Reception
Wooohoo!! This is so awesome to hear, and can't wait to see all of the time you will be saving. Thank you for trusting us to represent you, and we are so excited for the future!
Reply from LEX Reception
We totally agree with you!! This is so awesome to hear, and the best feedback we could have received. We’re committed to being a long-term partner you can count on—thank you for putting your trust in us.
Great service!
July 2, 2025
Unprompted review
Reply from LEX Reception
We’re so glad you’re enjoying the service! Thank you for your review!
Kozycki Law
The professionalism , family oriented, and fast work of everyone who did the task .
July 9, 2025
Reply from LEX Reception
Thank you so much! We appreciate you taking the time to leave such a great review!
Speaking with customer service I was able to adjust my script to sound better.
Speaking with customer service I was able to adjust our script. They helped walk me through how the call will be handled and made some suggestions to how to make it flow well.
July 1, 2025
Reply from LEX Reception
We're super happy to recommend customizations to your script, and are always available 24/7 if further changes are needed. Thank you for your review!
She quickly answered my question and…
She quickly answered my question and fixed my issue. I certainly appreciate that.
July 1, 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your review! Happy to help!
Reply from LEX Reception
Great - thank you so much for your feedback!
Flora was great to work with
Flora was great to work with. Got everything added and removed with a quickness. The friendliness and professionalism was greatly appreciated.
June 27, 2025
Reply from LEX Reception
So great to hear! Thank you so much for taking the time to appreciate Flora!
Akanksha was great
Akanksha was great - she made everything easy to understand and answered all questions.
June 26, 2025
Reply from LEX Reception
Thank you so much for your review! We're glad Akanksha was able to help!
Rosemary Korsos is the best
We needed to update our companies scripts. Rosemary Korsos was amazing, helping & advising about the update it correctly, with a lot of patience and super professional.
June 16, 2025
Reply from LEX Reception
Thank you so much for the kind words! We’re lucky to have Rosemary on the team—she really is the best! We will be sure to celebrate her. So glad she was able to support you through the update. We hope you are loving the customization of your script. We appreciate you taking the time to share this and trusting us to support you!
Reply from LEX Reception
Yay! Thank you for your review. We love hearing this! One of our biggest priorities is making sure every call is answered 24/7/365— within the first three rings—so it’s great to hear this. We’re so glad you’re enjoying the service, and we’re just as excited about our partnership!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.