LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
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Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
- #2 of 7 best companies in Telephone Answering Service
- #36 of 245 best companies in Business to Business Service
- #2 of 13 best companies in Call Center
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service for law firms
Great service for law firms, been with them over 5 years as I opened our firm. The account managers care about you and your business needs. They work with you as your business grows and provide thoughtful feedback throughout
June 18, 2025
Reply from LEX Reception
Wow, five years! Thank you for sticking with us from the very beginning. It’s been an honor to support your firm as it’s grown. Our team truly cares about the work we do and who we do it for, so hearing this means everything.
We’re lucky to be part of your journey and looking forward to our lifelong partnership.
Reply from LEX Reception
We are so happy to hear. Thank you so much for taking the time to leave us a review. We appreciate you!!
Excellent service
Excellent service! My business has increased because Lex Reception is quick to answer incoming calls. Thank you! Worth every dollar ….
June 17, 2025
Reply from LEX Reception
Thank you so much! We’re thrilled to hear that LEX has made a positive impact on your business. That’s exactly what we’re here for, and it means a lot to know we’re delivering value. We are hoping you are getting so much more time back in your day.
We’re so glad to be on your team—thank you for the kind words and support!
Great customer service!
When I had a question and wanted to make some changes on the scripting and call directions, I got an immediate response. We talked thru the changes and made the process very easy and quick.
June 17, 2025
Unprompted review
Reply from LEX Reception
Thanks for the great feedback! We love making things simple and stress-free, so it’s great to hear that your updates were handled quickly and smoothly. We’re always just a call or message away—appreciate you being a part of LEX Reception!
Review
Dharani was really easy to talk to, professional and helpful, and was able to fix both of my issues. Thanks again Dharani!
June 13, 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your review! We are beyond happy to hear and so happy to solve your problem. We appreciate your partnership.
Great People, Great Concept, Great Execution.
Great People, Great Concept, Great Execution.
I really appreciated the professionalism, sweet, caring professionals I have encountered using this platform. My firm had an issue very recently and we were aided with the most incredible customer service. I didn't feel rushed, I felt heard, and most importantly we fixed the issue! I just had to leave a review in my support of such a great company. Whatever you pay Crystal specifically, pay her double! She's a gem.
June 11, 2025
Reply from LEX Reception
Thank you so much for your kind words and support! We’re incredibly grateful for your partnership and so happy to hear Crystal made such a strong impact. We’ll be sure to pass this along to her—she’ll be thrilled!
We truly appreciate you taking the time to share this. We think she is so awesome too!!
Excellent response by Crystal to an…
Excellent response by Crystal to an emergency in the office! Thank you, Crystal!
June 11, 2025
Reply from LEX Reception
Wow! We are so happy Crystal was able to be there for you. It is amazing to hear about your experience. We truly appreciate this review and are very happy you are our customer!
Customer service has been exceptional…
Customer service has been exceptional and resolved all my inquiries!
June 3, 2025
Reply from LEX Reception
Thank you so much for your review!! This is such a huge compliment, and we are so happy to serve you. We appreciate any opportunity to be there for you.
Skyler's work is exeptional
Skyler's work is exeptional, our firm is truly greatful for all that she did for us!
May 13, 2025
Unprompted review
Reply from LEX Reception
This means so much. Thank you for your review! We are so happy to be in partnership with you and be our life long customer. Looking forward to continue serving you!
Great customer service
June 2, 2025
Reply from LEX Reception
Thank you so much for your review. We are very happy to hear about your experience and here 24/7 for all of the support you need.
The ease of getting assistance and the…
The ease of getting assistance and the fact she stayed with me until resolved
May 30, 2025
Reply from LEX Reception
We really appreciate your review. Thanks for giving us the opportunity to work with you!
Great Service and Representatives
Crystal was knowledgeable, personable, and fast with the onboarding. It was a great experience, and I highly recommend their services!
May 30, 2025
Reply from LEX Reception
Thank you very much for your review. We are so happy to hear about your onboarding experience and we thank you for trusting us to handle your calls. We look forward to a life long partnership!
Fast customer service
Thank you Glenn and Joty for your prompt resolution to our problem.
May 27, 2025
Reply from LEX Reception
Thank you for taking the time to leave us a review. It is great to hear about your time with us and glad to help.
Bambi is amazing and goes above and…
Bambi is amazing and goes above and beyond for her clients. When we are too busy, she does not get tired of following up. She even avails herself outside of business hours when needed.
I am happy my firm has her as our Representative.
May 16, 2025
Unprompted review
Reply from LEX Reception
Wow, this is so amazing to hear!! We are very happy to be available 24/7 to support your firm's needs. We are very excited to work with you, and cheers to many years to come. Thank you for your review!
Quick
Quick, easy and pain free. I didn't have to wait forever for assistance and she was efficient at taking care of what I needed.
May 16, 2025
Reply from LEX Reception
This is great to hear! We are very happy to be able to provide you with 24/7 support and thank you for the opportunity to work with you.
Excellent customer service!
I was having an issue with my law firm's online scheduling service, and I learned that LexReception has their own native program called Setmore. I usually dread figuring out and integrating new apps/softwares, but Subhojit helped me and was amazing and made everything easy for me. He was so patient and walked me through setting up Setmore, which ended up being a far more user friendly and robust program that I was previously using. I love that I can call up LexReception and get my issues resolved right away.
I am genuinely impressed with the excellent and fast customer service that LexReception provides. Their reception services are wonderful too. Clients will often tell me how friendly, funny, or helpful my "receptionist" is. I highly recommend LexReception over other legal answering services. LexReception is an invaluable service to my solo law firm.
May 8, 2025
Reply from LEX Reception
We are very happy to hear that you love Semotre - we do too!!
It means the world to us that you find both our scheduling and receptionist services valuable to your firm. Hearing that your clients enjoy their interactions with our team is the ultimate compliment! We’re honored to be part of your practice and are always here when you need us.
Thank you for the kind words and for choosing LEX Reception – we’re lucky to support you!
Reply from LEX Reception
This is stellar to hear. Thank you for your review!
Reply from LEX Reception
We've got your back 24/7. Thank you for the opportunity to serve you!
Reply from LEX Reception
We are super happy to hear. Thank you!!
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