Lexus Reviews 

They TOTALLY ignore GDPR rules. No matter how many times I follow their procedures to stop receiving their SPAM they persist in bombarding me with SPAM.
Over the years I have tried and tried to get them to stop and nothing works.
If they are that DISHONEST how can you trust them with their products.

I purchased an approved pre-owned 2016 Lexus IS300H back in June of 2025 from Lexus of Sheffield.
I took a the decision to book the car in for an interim 9 year 90000 mile service.
The service included the hybrid battery health check, oil service and cabin/ pollen filter replacement as well as a full mechanical operational inspection. On inspection the car's water pump had shown early signs of coolant loss .
Although it was an extremely minor leak the water pump was replaced under the car's 12 month warranty with no quibbles or fuss.
I was provided with a courtesy car for the day and also had my car cleaned inside and out which was also done to a high standard. Thankyou for doing a fantastic job 10 out of 10 👍Excellent!!

Bought car in April 2024. Dealt with Carlene. Great service. Pleasant , professional and offered a fair trade in value. First service in April 25 . No issues. Given time to take car in and we were away within several hours.
Had to visit this month to deal with a minor issue. Dealt with Alan and Jim. Honestly, superb service from both. Courtesy car offered since car would be with them for 2 days. 25 model given as a courtesy car -- very nice vehicle. Car collected today and all seems well. Also price was an added bonus since it was less than my initial quote due to Craig working his magic and avoiding new parts.
Since delivery of vehicle in April 24 only one small issue which had been noted by several owners of the LBX. The small battery needed upgrading and this was done without any fuss.
Overall I would highly recommend Lexus as a brand and Edinburgh Lexus in particular.

Subject: Formal Complaint Regarding Unacceptable Experience at Lexus Hatfield

I am writing to formally raise a serious complaint regarding the unacceptable experience my wife and I have had with Lexus Hatfield during our attempt to purchase a second vehicle.
We previously purchased a car through Alanah, whose professionalism and kindness were exceptional. Her service left a very positive impression, and we were eager to return for a second purchase. Unfortunately, Alanah was on holiday, and we were assisted by Parvin.
We selected a car, completed a test drive, and were told by Parvin that no deposit was required since the car was on-site. We agreed to proceed, and the finance application was submitted and approved. On Saturday, 10 October 2025, Parvin informed us of the monthly payment amount. As the car was in my wife's name, I told him I would confirm with her and call back. After confirming we were happy with the terms, I tried to contact Parvin multiple times over several days, but he was consistently unavailable and never returned my calls.
Despite signing the finance agreement, we were left in the dark. I eventually spoke with someone named Ahmed, who claimed to be a manager but clearly was not. He expressed confusion about the process and said he would speak to his boss and the finance company on Monday, 13 October. He told us we could collect the car that day, but no one contacted us.
Later, Alanah called to ask if we were still interested, and I confirmed we were. She said the manager would call us. Around 1 PM, Ana (the manager) called and asked again if we wanted to proceed. I confirmed, only to be told the car had been sold to someone else—without any prior notice. This was extremely upsetting and unprofessional.
I then requested to speak with the area manager, Nick. Initially, he seemed helpful and asked for 24 hours to investigate. However, he only responded after 48 hours and offered us two alternative vehicles. Unfortunately, both were older, had higher mileage, and lacked the specifications of the original car we had chosen. I suggested that Lexus Hatfield cover any additional cost for a comparable vehicle due to the inconvenience caused. Nick declined. I then proposed accepting one of the offered vehicles if Lexus provided a £1,000 goodwill compensation, which was also refused.
Additionally, I must raise a serious concern regarding Parvin’s conduct. He took photographs of my driving licence using his personal mobile phone, which I believe constitutes a breach of data protection regulations under the UK GDPR. This is a serious violation and raises concerns about how customer data is being handled at Lexus Hatfield.
Due to the poor communication, misleading information, and lack of accountability, I have decided to escalate this matter to Lexus UK Head Office and the Financial Conduct Authority (FCA). I believe this situation reflects a serious failure in customer service, professionalism, and internal management.
I trust this complaint will be taken seriously and that appropriate action will be taken, particularly regarding Parvin’s conduct and the overall handling of our case. We placed our trust in Lexus Hatfield and were deeply disappointed by this experience.

Lexus Derby - Being a previous customer I decided to part exchange my Lexus RX which I had purchased new from Lexus Derby for an older ES.
The trouble started on delivery - the rear nearside wheel arch had been damaged the paint had been scraped off in two vertical lines which I only noticed having driven the 5 miles to my home. I reported it but the garage tried to imply I had caused the damage even though the picture I took showed it was already rusting around the edges. they agreed to correct the error but the paint repair was of substandard every time it was done.
There were also issues with noises coming from the back of the vehicle which they couldn't hear despite their "Master" technicians listening and driving the vehicle. In the end I used a trusted independent garage who immediately found and rectified two faults they had missed despite twice sending me videos of the underside of the vehicle.
On one video they put the noise down to a damaged rear tyre which they implied was my fault and I should pay to rectify. However my independent garage said that the damage was old and had occurred over some length of time and should of been highlighted on the MOT that Lexus completed but it wasn't. Lexus agreed to change the tyre for a new matching one however it was changed but did not match the existing new tyre on the other side as agreed.
They agreed to refill the car due to the number of miles they covered however despite having the car in a number of time have never done so.
The issues regarding the poor paint repair was also resolved to a higher standard by my independent garage.
I ve complained several times and asked for a formal response in writing so I can refer my rejection request under the Sales of Good Act to the FCA but had nothing from them.
They have today messaged me saying that when I purchased the car I failed to pay the correct deposit and now want more money from me. I know I paid exactly what they asked.
I am still waiting for their formal response to my complaints and rejection request which is still outstanding.
My advice is to avoid this dealership. Poor service on all fronts. Sales and service. I d give them no stars on this review if I could.

Excellent service, cost and quality, on my Lexus RX450h!

I purchased a brand new LBX this year from Lexus.

Worst car purchase of my life. So much wrong with it from day one, none of which Lexus are willing to fix.

It genuinely is the absolute worst car I have ever owned.

If you like driving broken new cars, wasting your time fighting to enforce your consumer rights and being gaslit by dealership staff telling you it's fine, buy a Lexus.

If you are considering buying a Lexus or a Toyota, please reconsider, before it's too late. Don't make an expensive mistake like we did.

Never EVER again.

Security system is really bad my car got stolen and dealership said that they can’t do anything about it, shocking

So disappointed with my local Lexus dealership experience, Lexus Cheltenham. The customer experience has absolutely nothing to do with what the brand stands for and it differs enormously from other Lexus dealerships with which I had interactions in the past. From the experience of calling reception to change the time of the appointment, through to being greeted by a Manager (at her request, not mine) who seemed inconvenienced to do so rather than pleased to meet a potential buyer. Worst of all the amount of time spent enquiring about the vehicle and completing an endless admin protocol to test drive the demo car.
I have now attended the dealership on two occasions with the intention to test drive one of their cars before proceeding to purchase it. On the first occasion I felt sorry for the sales executive, which IT equipment let him down not once but twice. After 1,5 hours of questions and answers and filling forms, more than once, and as I was ready to drive test the car, the demo car had no battery, so no test drive after all. I agreed to book a second appointment to test drive the car I was interested to buy, with the promise I could keep it for a few hours. Upon arriving I was informed that the car available for me to test drive was the basic version of the model, rather than the much superior model I was interested to purchase. I therefore declined to test drive it as it would defect the object. Second visit and second time round I have wasted my time. Worst of all is the feeling of having been treated with contempt and definitely not valued as a customer. And as someone with a business acumen, I cannot help it but feel extremely sorry for the damage caused to the Lexus brand.

The Lexus RX offers a comfortable ride and reliable performance, but its security is shockingly poor. Our £70,000 car was stolen in under 60 seconds without needing to scan the key. The dealership washed their hands of the issue, leaving us with significant stress

For that reason alone I would avoid

Lexus have overtaken range rivers fir theft just ket that sink in

Lexus SHEFFIELD review: Bought a used UX300e a few wks ago. It's still early days but overall reasonable experience but here's an honest feedback. I know the salesmen can't remember the 100s of features the modern cars have. Why don't they keep a printed/mobile phone list of the features in alphabetical order, this way they won't feel embarrassed multiple times on customer questioning. Second point specific to me and I've taken away 2 stars off my review for this reason. Tom was sure he can back date the V5 of the car to save me paying August's rd tax of £60 (it was the last date of July). No, he couldn't backdate and then didn't have the courtesy to simply say sorry. Came back to me with a lot of faff! Now I am going to do a salesman's job: basically, readers plz do it yourselves on gov.uk, its quick and simple and (if rd tax refund is due to you), must be done before 7pm of the last day of that month you've sold the vehicle. I know, I should have known it but then I don't sell cars daily!! Sorry Tom, you may be a very good salesman, best.

Car whent into limp mode as DPF needed a hole new kit.😢was over £3000 pounds, but delt with Scott who's customer service was exceptional. He managed to save us a £££££,by striping down the sensors and other bits.Can not recommend them enough.Would not go past them.Even delivered the car from garage in Dundee to home in Dunfermline. 💞

It won't appeal to everyone, buying a car online, but my experience with buying a used car from Lexus, directly from their website, went extremely well.
I was previously the owner of two Toyotas in a row, a six-year fuss-free relationship & had decided to buy another until one day I saw a Lexus LBX in the metal. I visited a dealer to ‘get up close & personal with one’, I had concerns about boot space. performance & a few other minor things. The salesman was very helpful & answered all my concerns. However, as the model has only been on sale for a short time, the used car stock was rather limited.
I looked at the Lexus website and was left with three choices: wait until the right model comes in stock at my local dealer, buy from a dealer but further from home, or buy from Lexus’ used car stock.
They had a model I was looking for in a colour that appealed to me, the mileage was right & the price was right. Knowing Lexus’s reputation for excellent customer service & reliability, I didn’t feel buying a car from them was a gamble.
There were plenty of images of the vehicle on their website, loads of information & after careful consideration, I pressed the button to go ahead with a sale. A charming lady called me a day later to confirm I was happy to proceed, no pushy sales, she answered my questions about the previous owner, etc, where I would like the car to be delivered, the date that suited me & that I have 14 days to reject the vehicle after collection.
I agreed & the order was placed, thereafter I was given updates from both the dealer & Lexus HQ, communication was excellent. I had already agreed to the price they offered me for my trade-in & a day or so later, received an email link from BCA to photograph my car so they could do a more accurate trade-in price. I did have the option of asking the dealer to do it, but it was more convenient to do it on my phone.
Around 15 photos were taken of the car at different angles, of the condition of the interior, pictures of the dash with the engine running, etc, plus my comprehensive service history, which was bang up to date via the Toyota dealer. The price I was offered was better than I expected & once accepted, it completed the sales transfer.
The car arrived five days before my handover date & that gave me ample time to organise payment, insurance & road tax on the new car. Handover was excellent, in a special room with drinks & nibbles, everything I needed to know was clearly explained by the sales staff & I was introduced to the branch manager. Job Done.
The car was immaculately presented, I drove off with fuel in the tank, which I didn't expect & have enjoyed every minute of the vehicle since. Both the lady at Lexus & the salesman said, ‘you will enjoy running this car’ & to date, I agree with them. Would I recommend buying a car online? If it’s from Lexus directly, I have to say yes based on my experience.

Sincere thanks for the work undertaken to correct my Mark Levinson system yesterday. I massive thanks you to the service department with a special mention to Luke who persevered the battle to ensure everything was fully working. Wow, what a fabulous audio system now.
A further thanks to Simon, a example of customer service at its very best

excellent service in Lexus hedge end, felt well looked after. Proactive and helpful staff made me feel welcomed and important

Consistently excellent customer service. My vehicle recently had its annual service, the Coventry dealership went out of its way to make sure it was a smooth experience for me. They communicated throughout with me, kept to timings and willingly collected/ dropped off my car on the day.

After sales customer service is terrible. Their lack of communication is inexcusable. Im getting important information from metropolitan police which luxus should have given customers a year ago. The RXs have become uninsurable yet Lexus aren't willing to support their loyal customers in getting a solution to the issue. Range Rover did and have retained most of their customers. I made an official complaint which has been ignored. Needless to say, I won't buy another lexus, neither would I advise anyone to.

Charlotte, Jerry and Anthony from LEXUS reading were very helpful and friendly when my tire burst on the motorway this week Thursday. Actually better than my local one in Hatfield

I brought a Lexus UX from the Guildford dealership in December 2024 - it is a 2021 so just over 3 years old when I brought it.

I was looking for a Hybrid small SUV automatic car as I had sustained an injury to my left foot which meant I could not comfortably drive a manual anymore.

Having decided on a Lexus UX I was then made aware that the Toyota Rav (From the Toyota Lexus Group) was easy to steal. I was concerned about this because my car would be parked on the road. I raised this issue with the dealership before picking the car up and again when I collected the car. I was assured in no uncertain terms that Lexus UX was a secure car. It is not.

I also had problems getting the car insured - both Churchill and Aviva declined to insure it, which should have been a warning to me. But sadly it was not.

On 18 June my Lexus was stolen in the early hours of the morning. I did not realise it had gone until 2 days later. I am not sure if it is lucky but I was able to find my car and it is now being fixed. Though I still haven't got it back 3 weeks later.

I have contacted Lexus Guildford and explained that I was very unhappy that I had been sold a car which I have now found has very poor security ratings. It took me calling Lexus daily for three days to get someone to respond to me. That person - Luke the Business Manager listened to what I had to say and said he would investigate. He did say he was not aware of the security risk associated with my car and tried to tell me they were very secure. I have been advised by the garage repairing my car they had 4 Lexus with them currently that had been stolen in the same manner as mine. The mechanic actually showed me how the thieves had gained access and I was shocked at how easy it is to get into the car.
Over a week later no one from Lexus has contacted me. I feel that Lexus should at the very least acknowledge that there is a problem as well as provide the assurance that they will actively address the issue that enable the car thieves to access my car with ease. They should also make an effort to remedy the problem on existing models such as mine.

If you are thinking of buying a Lexus UX I would strongly suggest that you question the dealership about the security of the model you are buying and think very hard about whether the information you are given is correct. I now have a car that in my view is not fit for purpose, unless I go to the additional expense of getting a separate immobiliser fitted.

I feel Lexus provide very poor sales and after sales service, which given the cost of the car is more than just a little disappointing.

On Monday 14 July I received this response from Lexus. Needless to say I am disappointed.

‘The customer, and we must not forget the emotiveness of what has happened, is a victim of a criminal act, most likely caused by criminals' part of crime syndicates on an industrial scale who have the time/resource/expertise and tools to steal this and many other cars from most manufacturers.
The customer has an asset which they want and they will stop at nothing to get it. They will also cannibalise and cause destruction if they don't get what they want.
This car had a Tracker and they probably realised this and have caused the damage they have - maliciously and indiscriminately - there is nothing Lexus can do to stop or prevent this.

It may be worth taking a look at the recent C4 documentary (Dispatches) on vehicle crime as you can see how widespread, easy and organised it is. It also showed that the police and authorities cannot cope or do not have the resource to combat this crime, given its scale.
This is ultimately an insurance matter and so this is the route they would follow. There is no fault/defect or flaw and we cannot offer compensation as the root cause is a criminal act.

Vehicle security remains very important and we have set-up an in-house Security team and have spent millions of pounds on devices such as Tracker (which this car had installed). This is an accepted security enhancement device according to the insurance industry. We also know that TMC are continuing to look at the security and global architecture and that software changes on newer models are continuously being improved. I would also venture and say that these criminals are using the dark web to purchase expensive equipment which can only be used for criminal purposes.
We also need to remember that vehicle crime is not new - it has always existed and the methods used varies over time and from model to model- it is now more organised and not random. Crime stats for vehicle crime have also gone through the roof post covid and following the war in Ukraine as the demand for parts etc has sky-rocketed.
Hope this helps but there is nothing we can say or do over the above accept to acknowledge and empathise that Mrs Studham has been a victim of crime

Bought Lexus roadside assistance after warranty ran out which included it. European breakdown included. rang them with a flat battery charge they said it is the weekend so we can’t do anything except tow your car to a garage. The car is not towable and all I need is a battery charge or a jump start. 6 hours later. No update. No call No assistance. Lexus you should,not sell this product 8