LiberNovo Reviews 

An OUTRAGEOUS company. I ordered the Omni Pro chair on June 17, 2026, and I still haven't received it; after contacting them, I was told to wait until mid-July because they didn't have enough stock...
Mid-July arrives, I contact them again, and they tell me there’s been a surge in orders and delivery is now expected towards the end of July...
The fact that orders have increased isn't my problem, considering I placed my order a month ago...
They likely started taking orders before the chairs were even manufactured, and now everyone is left waiting.
A company that treats its customers TERRIBLY... this is the service you get after spending 1,050 euros on a chair.
Not to mention that many people will soon be going on vacation and won't be around to receive the delivery.
I strongly advise AGAINST this company. STAY AWAY.

Order: 3157 and 3162

I supported this company by subscribing to their early bird offer (Order 2529). I ordered the LiberNovo Omni Pro Dynamic Ergonomic Chair / Premium Bundle / Glacier / 48cm when it was released.

The chair itself was sent quite quickly but the rest of the items including the eco gift was not sent quickly. There was no expectation that the other items would take over one month to be sent. The foot rest and battery was delivered this week even when I told their support team NOT to deliver this week as I was on holiday. Now the items are sitting outside my house and nobody is available to collect, they could get stolen or go missing!

The eco gift has STILL not been delivered and no compensation has been provided by LiberNovo. I requested that to make things right they should at-least compensate me by sending a 3d Mask or another item but they rejected this.

I have been left with no choice but not to currently recommend this company due to the poor service and appreciation offered to loyal customers. This is a shame because the chair itself is quite good but the whole experience was let-down due to poor service and compensation for delays.

TL;DR:
+ They promised a VAT refund in writing to get the sale, then refused and blamed their AI.
+ Claimed my order was "dispatched" when their own carrier had no parcel.
+ Broke every promise but one.
+ Refunded in full only after four weeks of documented pressure.

These chairs are worth it if you can trust the warranty & support. That tells you everything about the product and company. And I wouldn't trust them after dealing with them for a month.

Fully refunded before writing this. Everything below is documented in emails and tracking records.

If you want the full documentation just let me know.

So here goes:

LiberNovo ran a launch for their new chairs. I paid €10 for early access and priority, and bought the chair.

Aaaand then it started.

01. My company was buying the chair.
In the EU, a company buying from another country usually pays NO VAT but the website had no way to do this. So I asked support. They told me in writing: buy with VAT, email them, and they'd refund the VAT and send a no-VAT invoice.

So I did.

Paid €589, sent my order number, just like they asked.
The invoice came back wrong. Still the full price with VAT (they just deleted the VAT line from the paper).

Then they said they could not refund me.

Their reason?

Their AI gave the wrong answer. (Like their AI is not their responsibility somehow.)

Automated answer or not, they gave it in writing and I bought because of it.

Side note: issuing a no-VAT invoice between EU businesses is normal and easy.

02. Their site promises replies in 24 hours. I regularly waited 48+.

Nine days after payment: email that the chair is out of stock, shipping mid-July.

Thought I had priority...

That's what the €10 was for, right?

Wrong.

Based on these two "missed promises" I lost all trust and I cancelled the order.

Little did I know that it was just starting.

Their own policy allows order cancellations before shipping.

Their reply: "already dispatched, in transit."

It wasn't.

Tracking showed only a label created.

Called DPD and they confirmed no parcel in their network.

It actually shipped 3 days AFTER their "dispatched" claim.

Once it genuinely shipped, their refund method they offered: wait for the delivery, refuse the parcel at the door, then track the return myself and tell them when it reached their warehouse.

Shouldn't they track their own return?...

Aaanyway, did all of it. (wasted a ton time)

Credit where due: from there they confirmed a full refund in writing, no return fees, and the full €589 + €10 landed in my account. (Four weeks after this started.)

I have a company, coworkers, employees. I wanted to test this chair and order for the whole office.

Instead I watched them break every promise but one (the VAT, the priority, the reply time, the "dispatched" claim) and dodge responsibility at each step until pressure and paperwork forced the refund.

I never sat in the chair, so I can't judge it.

And I do not want to because chairs at this price point are worth it because of the warranty and the service behind them.

This experience is exactly what a warranty claim in year 3 would look like. ZERO trust.

And If you can't trust them, the warranty is worthless.

And if the warranty is worthless then there are a ton of other chairs at lower price points that would do the job that have no warranty or customer service.

My advice (and what I did) If you're shopping in this range: buy a refurbished Herman Miller from a reputable refurbisher.

Five-year warranty, real service, 20+ year track record.

Love the feel of the seat and the reclining feature is fantastic!

The chair is truly great, a much welcome upgrade from our previous chair, and super comfortable. I wish I could give it a half star to make it a total of 4.5 in my rating. I would have only made 1 change in the process - opt for the deeper seat. My wife and I also think that while the adjustments are great and make for a comfy chair, they could use some more in the locking in place dept.

Overall, super pleased with the chair. The chair is still a home run, even if it’s not quite a grand slam.

The entire experience was outstanding from start to finish. The shipping updates were timely and informative, customer support was responsive and helpful, and the setup instructions were clear and easy to follow. Most importantly, the chair is by far the most comfortable chair I’ve ever owned.

Misleading. Placed a deposit a month prior to release claiming to receive gifts, $30 offer, exclusive early bird pricing and early delivery for all models.

Upon placing the order , found out that delivery for July is not true . Pushed until August . Anyone can place the order without placing a deposit with the same price . Defeats the purpose of placing a deposit . The discounts of $30 and free gifts only apply to the most expensive chair with the optional add on . Pure scam .What’s even worst , This is misleading. A deposit was placed a month prior to release, claiming to receive gifts, a $30 offer, exclusive early bird pricing and early delivery for all models.

Upon placing the order, it was discovered that delivery for July is not accurate. The order was pushed to August. Anyone can place the order without a deposit at the same price, which defeats the purpose of the deposit. The $30 discount and free gifts only apply to the most expensive chair with the optional add-on. This is a scam.

Furthermore, it takes four or more days to receive a response. I am still attempting to cancel my order.

it takes 4 plus days to get a reply . I’m still trying to cancel my order . Only time they replied was when I tried to upgrade. Do not trust online reviews . YouTubers are paid to promote this company.

The chair was shipped quickly and the assembly for the Omni Pro was easy to follow with their guides. As for the chair itself, probably one of the best chairs I have ever sat on. The headrest is adjustable, the stretch feature helps a lot for my lower back and the fan in the seat, although it sounds gimmicky, works really well and helps a lot for those who run hot and or live in hot places. Overall I'm very happy with the purchase.

They took a while to get back to me, which is understandable, given the new release. But they answered all my questions. More than happy how things were handled

Setup instructions were clear and so fast to assemble. Packaging was amazing! Delivery guy left the box in the rain and even when I got home hours later, the chair was perfectly dry inside.

Libernovo really did their customers wrong. Many people that bought the chair directly from their website ended up getting really long order delays, while their product is fully stocked on third party websites like Amazon and instantly purchasable.

This was the best purchase of this decade. I’m actually surprised by the comments about the customer service. I found it to be excellent. I bought my chair, and two days later, after receiving it, it went on sale. I reached out to customer service, and they promptly issued me a refund and thanked me for being a customer.

I was extremely skeptical about purchasing the chair. I’m about one month into ownership and it’s truly amazing. It’s comfortable ,stylish and sturdy. Checks every box I need in an office chair.

I placed an order for a LiberNovo Maxis Dynamic Ergonomic Chair on 16 June 2026.

At the time of purchase, the delivery timeframe appeared to be much shorter, so I expected the chair to arrive within a few days. However, after receiving no dispatch confirmation or tracking information, I contacted customer support for an update.

Their response was that the Maxis chair will only ship in mid-August due to “shipping reasons”. This means the delivery is delayed by almost two months, which was not clearly communicated at the time of purchase.

This has been a very disappointing experience. Customers should be clearly informed before placing an order if an item is not actually ready to ship. I would not have placed the order under these conditions.

The lack of transparency and poor communication have made the whole process frustrating. I am now waiting for LiberNovo to provide a clear update and arrange shipment as soon as possible.

Long delays , if I knew it would take so long to get expensive chair I woudn't buy anything from them.

Scammed me for 900$, no refund even when the seat is too small to fit you, stay away from them, you'll be better with 200$ chair and leg rest for 20$ trust me.

This company should spend more on ensuring they can get the correct labels on their shipments, and less on influencers.

The shipping company notified me of a delay in the shipment due to a label issue (and to contact the shipper). Upon contacting LiberNovo, they sent me back to the shipping company. Hours of pinging between AI agents, the shipping company informed me to reach back out to LiberNovo.

I'd believe the chair is decent (wondering when and if I'll ever receive it). However... any potential purchaser should be ready to have a lot of their time wasted by this company.

The base/seat not having a function to slide back and forth is a real bummer. The way it's positioned makes me feel like I'm being pushed to the edge of the seat. I'm not tall at all, 5'7".

Leaning back- excellent, comfort- excellent. Good for working, but the GOAT for gaming. I can sleep in this chair with no back problems.

Dont buy this chair. It doesnt have a locking mechanism for the back rest so it feels like it pushing you put of the chair. Then when you tru to return they want pictures of every pice and the whole box it came in aka make it as hard as possible to return it. They won't send you a return label unless you do so. The. They wasnt you to pay to send it back. Chaor is a joke and company is a Joke.