LiberNovo Reviews 

My honest opinion. The company really has a great chair, and I tried it as soon as I assembled my chair, I have to say this chair would suit me at work since I am always office bound every day but at home it is 100% perfect and it really helps my lower back very much. I will be making another purchase sometime in the near future. Great chair product. Oh, nice how the company sprung the wheels on me. They should have been with the chair. The wheels are definitely needed.

chair is very comfortable. I feel like the version 2 will be perfect if the company is listening to feedback. That being said here is mine:
1. The seat is way to short. i when i am sitting up, i am on the edge of my seat all the time. Laying down is fine though.
2. The arm rests are a little too wobbly. very easy to knock them out of place. Also the controls on the inside of the chair are constantly being hit by my thigh. I am not an over weight, they are just placed inconveniently.
3. The leg rest doesn't have enough cushion. I can feel the plastic through the cushion. Not very comfortable.

What went right:
Headrest is great.
Laying back is comfortable and feels good. I dont feel like its going to tip over at all.

My biggest request. Make a chair length upgrade i can purchase. I just want a longer seat so bad.

Not only is this a great product, the quality is top notch, they spared no expense! A lot of thought and caring went into its design as well as their customers!

I have always had back pain while sitting (or really doing anything). But the way this chair can conform to my back is incredible. I have pretty bad scoliosis 2 different ways in my back, and have never found a chair I didn't have to put a pillow behind me until now. I have been using this chair for several weeks and just seem to love it more everyday. you will also thank yourself if you get the foot rest and seat cooler with it. both are definitely worth the money.

Its a great chair, i would have given a 5 star however, it did not come with a charger, only battery. Not sure how i am supposed to charge the battery when it runs down.

Worst customer service experience in my life. I have returned the items last year and went well into March, and I still haven't received the refund.

Unhappy with arm location of back massage buttons - I keep hitting them with my arm when I put it by my side.
Unhappy with seat height adjuster - mine simply doesn't work.

Considering returning.

I received only partial item. Still waiting for response from customer service.

This chair is the best chair I’ve ever used. I upgraded from a 79.99 tracer chair I got almost 10 years ago. I difference is night and day!!! Best chair I’ve ever sat in.

I ordered the chair with the full bundle (footrest and spare battery) on January 10th, I received the footrest and battery after 10 days but it is now March and I have heard no updates about the chair itself other than “it was returned during transit” but the tracking link says it has never been handed over to the courier. I was told this over 2 weeks ago and have heard nothing about the supposed reshipment.

To reiterate, I have not received the chair or any updates on its shipping progress after 2 months.

The chair adjust to body shifts. It's amazing to not being locked in one position. several locked positions means you don't need to guess what's the good position. Haven't used the electronic massage too much. But also haven't needed to recharge the battery.

Received my chair on January 21st and immediately found a defect in the chair. Wrote an email and sent pictures of the defect, asking for replacement parts.

Got a response on January 23rd that they had already processed my request for replacement parts and that I would receive them shortly.

Then I didn't hear anything for 2,5 weeks despite multiple emails asking for updates.

Got an answer on Feb. 14 with an apology and a promise of a tracking number to be supplied within a couple of days.

Since then, I've been following up numerous times without a reply from the after-sales team.

At this point, I have a faulty product and am sick of getting no responses. Either take the product back and refund me, or send me a complete replacement if you can't supply the replacement parts.

Edit 02-03-2026
Received a trackingnumber but no info about the courier. Pretty much useless information.

Edit 11-03-2026
The shipment was returned to sender and never left it country of origin due to being oversize/overweight. And I am now again waiting for a new replacement to be sent out. No updates on the new shipment.

I waited almost a month for the chair in complete uncertainty. A tracking link was created early on, but there were no updates until the final week before delivery, which made the whole process feel misleading.

I am 185 cm tall and chose the larger seat option, but it still turned out to be insufficient. I’m not sure whether this is a matter of personal adjustment or if the chair simply isn’t designed for someone of my height, but it feels uncomfortable to use.

The lumbar support mechanism is also unusual — it has a significant forward range but almost none backward. Additionally, the backrest only locks in the reclining direction; when you stand up, it always springs back to its original position, which is inconvenient.

There is also a minor defect in the backrest: a pin that secures the mounting is missing on one side. It doesn’t seem to affect functionality, but it’s still unpleasant.

The materials are acceptable, though just on the borderline of feeling low quality.

I am extremely disappointed with this company and their customer service.
I purchased a chair at the beginning of February, and now it is the end of February — I still have not received it. Even worse than the delay is the complete lack of communication.
My first email was never answered at all. After sending a second one, I had to wait almost two weeks for a response. When I replied, it took nearly another week to hear back again. During this entire time, I was never informed about any delivery delays.
No one told me whether the product was actually in stock, when it would be shipped, or what was really happening with my order. However, my payment was taken immediately.
It feels like this company is playing with customers’ money. They collect payments first, but fail to provide basic information, transparency, or reliable service. There is no proactive communication, no real effort to solve problems, and no genuine interest in damage control. Instead, customers are given generic, copy-paste responses.
This experience has been a complete disaster. I have never experienced such poor customer service before. I will definitely never order from this company again, and I strongly advise others to be very careful.
If you value your money, your time, and respectful communication, look elsewhere.

Scam site. DO NOT BUY. Still waiting for some news on my order placed 20 days ago. Do not buy this chair guys. Stay away from them.

EDIT: got my refund after opening a dispute.

I placed my order on February 5, 2026, and the estimated delivery time on the website was 8–10 days. As of February 24, I still have not received the complete order.

The shipment was split into multiple parcels. While one package arrived, another one has not been updated in the tracking system since February 11, when it was marked as processed in the export parcel center in Germany.

I contacted DHL directly, and they informed me that the package is no longer traceable in their system and that the sender must initiate a formal investigation. Despite this, I have not received a clear resolution or proactive communication.

For a product at this price level, I expected significantly better logistics coordination and customer support. The lack of tracking updates and the responsibility being passed back and forth between carrier and seller is very frustrating.

Unless this issue is resolved promptly, I will request a refund for the undelivered item.

I hope the company improves its shipping transparency and customer service process in the future.

Libernovo does not honestly preserve poor ratings to artificially inflate their ratings. I am going to review both my experience with their support and with the Omni chair.

With regards to their support: it takes days-weeks to get a reply from them, if ever. Support is poor, to say the least.

For the chair: I am on the taller side at about 6'1" and 190 lbs. I bought this chair to help alleviate by back pain, since the ratings seemed good at the time. Though the chair is advertised to dynamically adjust to the body of the user, I can confirm that function is very limited. There is no vertical lumbar adjustment on this chair, and it does not fit the contour of my back at all. This results in lower and upper back pressure, which is very uncomfortable by the end of the day. Additionally, the chair is creaky and built out of cheap plastic. They spend a lot of money on advertising and influencer placements. Warranty support is not long, so I don't expect the $1k investment to last long. I will return if they ever email me back.

Ordered a chair through eu.libernovo on the 6th of Feb 2026. It is now two weeks, 10 business days, later and it is still Unfulfilled on my order.

They say orders are typically processed within 1–2 business days and up to 5 during peak periods. Then 5-10 business days for delivery.

Have tried contacting them via email, Facebook and Instagram with no replies.

Seems customer support doesn't exist. Don't even know if the chair does.

UPDATE - 24/02/2026
Contact with customer support. Order has been shipped. The New Year holiday, 12th-23rd of Feb, caused a "2" week delay. This seems more reasonable with my order being on the 6th PM. Therefore only having ~3 working days before their Festive period. Would have still been great to know it would have been a delay till the festivities were over.
Will update here once its arrived and its status.

FINAL UPDATE - 04/03/2026
26 days later, I had to collect my chair as FedEx was messing me around.
So far Char 5 stars! Finally a char that fits me and full of features.

If you are willing to deal with the slow customer support/long delivery times then this is a no brainer.

I do hope they solve their support and stop to use FedEx.

Completely unresponsive customer service, feels like a scam.

WARNING: DO NOT ORDER FROM THIS COMPANY
Order #2210 - Paid €1,154.00 on February 3, 2026
Today: February 19 - 16 DAYS later
✅ Payment processed instantly
❌ No shipment (should have arrived per their timeline)
❌ No tracking number
❌ No response to 3 emails (Feb 16, 18, 19)
✅ Marketing emails still arriving perfectly
THEY CAN SEND ADS BUT CAN'T ANSWER A €1,154 CUSTOMER ABOUT THEIR MISSING ORDER.
Their own site promises: 1-2 days processing + 48h shipping + 5-10 days delivery. It's been 16 days - where is my chair?!
Filed complaints with:

EU Consumer Centre Bulgaria
Bulgarian Consumer Protection (КЗП)
Bank chargeback in process

Check other 1-star reviews - SAME PATTERN EVERYWHERE: Money taken, product vanishes, support ghosts you.
LiberNovo: You have 24 hours to respond to Order #2210 with tracking or refund before I escalate further.
BUYERS: Save your money. Buy from companies that actually deliver and respond to customers.
Order #2210 | Feb 3, 2026 | €1,154 | 16 days - NO PRODUCT, NO RESPONSE

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UPDATE (Feb 24, 2026):

Company provided tracking 889022100791 after this review was posted. However, checking FedEx tracking shows:

- Status: "Shipment information sent to FedEx"
- Ship Date: "Will be updated soon"
- NO pickup scan, NO transit status

This means they created a SHIPPING LABEL today (Feb 24) but the package is NOT actually shipped yet.

Timeline:
- Feb 3: Paid €1,154.00
- Feb 16-19: Sent 3 emails - all ignored
- Feb 20: Posted this Trustpilot review
- Feb 24: Label created (21 DAYS after payment!)

Creating a shipping label ≠ shipping the product. Many sellers use this tactic to buy time and calm customers.

I'm monitoring tracking daily. Will update again when FedEx actually picks up the package and it's in transit. Until then, my 1-star rating stands.

To other buyers: Don't be fooled by tracking numbers. Check if package is ACTUALLY moving, not just "label created."