LiberNovo Reviews 

I rarely leave negative reviews, but this experience has been unacceptable.

My chair order is now more than five weeks overdue. Despite contacting customer support multiple times, I have not received a confirmed delivery date or a valid tracking number. The only responses I have received are vague assurances that the order is “coming,” without any concrete or verifiable shipping information.

At this stage, this is not a minor delay — it is a complete lack of transparency and accountability. As a customer, I expect clear communication and proof of shipment, neither of which has been provided.

I have made several good faith attempts to resolve this directly with the company before posting this review. Unfortunately, the situation remains unresolved.

I strongly advise potential buyers to consider this risk before placing an order.

One of the biggest mistake that I ordered from Libernovo. Almost a month spent without any reply from support about my order status.

Chair ordered mid January, still no updates or shipping information to Ontario, Canada. I'm 30 minutes away from the listed Brampton warehouse.

Chair ordered initially was the Moss Green chair, as the website indicated that the 45cm Black chair was not in stock.

2 days after I have purchased, I go to check the website and the website states that the Moss Green chair is not in stock until late February, but the Black Chair is in stock.

I was not contacted or advised by anyone at LiberNovo that the chair I paid for is no longer in stock.

After multiple emails back and forth, I was FINALLY able to get the agent to order me the Black chair which is now apparently in stock. I was sent an invoice for the additional $200CAD payment which was paid minutes after the invoice was sent to me.

Is now well over a week 6+ Business days after I made my additional payment and I still have no chair or shipping information for any of the product I have purchased.

Also to top it off, I have gotten not a single response from the support email after I have paid the additional payment, they had no problems responding to multiple emails prior to paying more, but once payment was sent, 100% ghosted.

I will allow 2 more business days (Thursday Feb 19th) for shipping details or I will be contacting my credit card companies for full chargebacks.

This is not the way to treat consumers who purchase items for well over $1700 CAD when advertised shipping is 2-5 business days.

** Update February 20,2026 **
Ironically. The day I was to contact my CC to file a chargeback I get an email saying it was Chinese new year, and immediately after received tracking numbers.

Chair and footrest received today the next day….. odd how things happen.

Utterly useless return process

They will never take return and keep your money forever!!!!

I have been waiting for my return to pickup for a month. They make an excuse every time that their delivery partner tried to pickup.
They never scheudled a pickup service and never confirmed a pickup date and time.
I have lost hopes after months of chasing that they are ever going to pickup the return.

I honestly regret buying from Liefernovo.
I paid over $1,050 expecting a premium product and service, and what I got instead was incomplete and incredibly disappointing. The order was supposed to include the chair, a leg rest device that I paid extra for, and a sleeping mask/eye cover — but only the chair was delivered. The additional items I paid for were completely missing.
What makes this even worse is the complete lack of response from their support team. After spending this kind of money, the bare minimum expectation is communication and accountability, and they have shown neither.
Paying premium pricing and receiving only part of the order is unacceptable. It feels careless and unprofessional, and the silence from customer support only adds to the frustration.
Until this is resolved, I cannot recommend Liefernovo to anyone. If you’re considering buying from them, be aware that you may not receive everything you paid for — and getting help afterward might be impossible.

I'm updating my previous negative review since I've received the chair and happy with my purchase.

I tried a Herman Miller Aeron before and it didn't fit my body posture that well, this chair however does tick all the boxes for me personally. It's a mix between focus and relaxation and it is very comfy.

My main concern about the chair were the movements of the armrests since this has been talked about quite a lot in reviews. I was ready to add a 3D print to the chair but found the tension on the armrests to be more then sufficient by default.

Time will tell how well this chair holds up to brands like Herman Miller, but as of now I'm a happy customer and recommending it to whoever is in the market of purchasing a new chair.

Only reason for me not to give a 5 star rating is because of poor communication from Libernovo related to order processing. You can't leave people waiting for 3 weeks without an order update.

If they can improve order processing and customer support. I think a lot of these negative reviews can be converted to positive ones.

I have ordered their chair, and it has arrived in two weeks. Unpacked and assembled it according to supplied instructions.
Indeed I sat in it, my worst fear confirmed - even the bigger seat was too short for me.
I decided to try the recline function, in hopes, this would help, but on the way back something cracked. It was some sort of mechanism under the seat.
Disappointed and frustrated I packed the chair back and wrote a letter to the customer support, telling everything and adding pictures, and requesting to return the chair.
In the response I was offered to replace the seat to fix the broken part, but this wouldn't fix it's shortness for my height, so I said no and asked to return the chair again.
It has passed almost two weeks since then, with a response, that they will send the return labels for the courier shortly.
What makes me sceptical about this company is, that in the emails, they have no contact information or even signature with a name.
Guess I'll have reach out to consumer rights protection agency or something.

Delivery got delayed significantly. otherwise im very happy with how it all turned out. thanks again!

Lovely chair.
Its soft and it deleted my back problems. I also love that u can lay down and basically just sleep in it if I just wanna get a quick nap in.

The accessories are also top quality and are all worth it

I love the movement of the chair, not happy with the loose armrests…tried tightening as described but didn’t work!

My wife and I LOVE the chairs and footrest.
If I was to complain about anything would be the prolonged delivery time due to the high demand of this product.

The blanked and eye mask set matches which is nice compatibility and portable

From ordering to delivery this company gets it right! The products are quality, specifically the chair. The chair is second to none and is top notch quality and comfort. I use it 10 - 12 hours per day and sometimes even more. I use it for work, gaming and lounging, basically all day every day. I would and do recommend it to all.

Very responsive to my questions. Fast shipping and the quality of the chair is top notch. This chair will be with me for many years.

Excellent website explaining the chair construction and what it is capable of doing for your comfort and posture. Ordering online is intuitive and easy. Company kept me informed of the delivery expectations. Assembly was reasonably easy and all parts were included as well as functional. Thank you for an excellent product and service!

This chair is incredible…comfortable, supportive and stylish!

Most comfortable chair ever. Extremely easy to build and took 10min.

I'm quite happy that I decided to take a chance on this chair! Since I had never support a Kickstarter before, I wasn't sure at first, but it's fantastic. Everything about it seems well-considered, including the quality, adjustability, and support. I can now concentrate without having to constantly adjust my chair. I adore it!

This company is a scam, placed an order on Kickstarter in June 2025 and was told they would start shipping in October 2025. It is now February 2026 and not a single update about my order or shipping.

I ordered the chair with all accessiories and (as told on their webpage) expected the order to arrive this week. Since I got no shipment notification I contaced the company where they first told me that there is a slight delay and that they will prioritize my order. Since they didn´t tell me when I can expect my order I asked again for clarification. Now they told me that they cannot deliver till the end of the month!!! Update 1: Complaining seems to help. Now at least the chair (without accessiories) is on the way. :-) Update 2: Chair was delivered, but without all the additional stuff. No infos from Libernovo with regards to that. Chair is amazin, apart from the armrests (too loose, rather close to the body)