LiberNovo Reviews 

Scam? I ordered a chair on 14th of January, 2026 (order#1748) and as of February 2, 2026 it wasn't yet shipped and my emails to their "support" were completely ignored ever since. I guess I`ll have to make a refund claim with my bank if they keep ignoring me

On January 16, 2025 I ordered a LiberNovo Omni Dynamic Ergonomic Chair Pro Bundle / Moss Green / 48 cm. They include that fraudulent shipping protection scam that all sketchy online retailers are. The Pro Bundle includes an extra battery. They use FedEx which damaged every side and every corner of the delivery boxes and left them out in the weather right before a winter storm.
I never received the "extra battery" for the pro bundle, which they sell for $89 as an accessory.
I reached out to the support email they include in the confirmation regarding the missing item and have not heard back from them. Additionally, Seel which charged me $19.09 for a "Worry-Free Purchase" refuses to provide the replacement/refund for missing items that they promised when including the charge on my order. They claim it is not covered by their delivery policy despite that missing item protection being clearly included in the description of the charge.

Purchased through Kickstarter, there was a delay in shipping. It was supposed to be shipped in late December, but I received the chair at the end of January. It was disappointing to see that Kickstarter backers didn’t receive the chair first, while many people who purchased much later from the website received theirs more quickly.

FedEx delivery was not the best, as they did not deliver the chair when they promised, and I waited the whole day for nothing. Delivery happened next day without any prior notice. As for the chair its a good chair overall. Its comfortable to sit for long hours and headrest is very good. Back support is also pretty good if you like strong support. Despite this I ended up selling the chair because there were some features that I didn't personally like. Armrest are too close to my body and recline is not as good as in Haworth or Herman Miller chairs. Chair is also very soft and I find that it's good for gaming and watching movies but for everyday use and work it's too soft and it's hard to get up from the chair compared to more traditional office chairs. You really sink in to it. It's still a good chair but I would say it's not automatically the best chair in this price range. Many other brands like Haworth and Herman Miller have better warranty, quick deliveries, and their chairs feel more premium. They also have good return policies so I would maybe try chairs from those brands first.

Orded on the 21th Jan, no single update on the shipment . Send an email on the 26th, replied me the next day saying the color space grey is out of stock and expect to arrive at the beginning of Feb. They are still selling the chair without telling you they are out of stock, and even saying it will be shipped with standard shipping 5-8 businness day. I've got no notification or information on the fact that my order will be send after Feb, also with no reply when I asked for different color.

DO NOT BUY from this company. As others have written, they take your money, they make a label with FedEx but THEY DON'T SEND THE PRODUCT. Don't trust the hype on social media. Do your own research on their website. Look at the contact details and where they operate from. Customer service is a JOKE. They don't reply, they just leave you hanging. AGAIN, DON'T GIVE THIS COMPANY YOUR MONEY!!!!!

I purchased the footrest through the website and was told it would arrive within 5 to 8 business days. After that time passed, I had no information about my order, so I contacted them and was told it would be shipped in early January. It is now January 11th and I still have no updates. I have contacted them again and they do not reply, and on the website, my order does not even appear in the order search section. Fortunately, I paid through PayPal, reported the issue, and got my money back. Do not buy from this company, as they are not trustworthy.

I have pledged on kickstarter within first 1500.

There were promises and assurances in kicstarter updates about the delivery times that were never kept. When I finally received the chair, it did not come with anything else. All the kickstarter rewards and the footrest itself which I payed for were not present. They never informed me about this. I had to found out about it on the internet discussions. Month after receiving the chair, I still don't have the footrest and rewards and still have not received any email from the company about the fact that it was no present during the chair delivery or when should I even expect it. They assured me in email, when I contacted support, that the orders are being delivered strictly by the order number and region. Yet someone else from EU country (my region), from country right next to mine, who was late pledger, already has his footrest and chair.. So they just straight up lied about that as well.

The chair itself is nice, but I would advice you to stay away from the company.

Customer service is non existent. Does not reply to emails and the phone number never goes through.

Honest review:

The problems go well beyond the seat being too small. The seat is slippery, the armrests move out of place too easily, and the lumbar support buttons are positioned in a way that makes them too easy to press accidentally. The wheels do not slide well due to the material they are made from, and overall the chair is uncomfortable.
The concept of the chair is good, but the build quality is very poor. I would prefer the option to pay more in exchange for build quality comparable to Herman Miller. I hope a future iteration will reach that level.

But the worst of everything is the support that takes days to reply, despite being Ai generated, contains wrong information, is unhelpful.

They also do jot accept returning the chair unless you pay half the shipping.

Bottom line: stay away from this chair.

Customer service is almost next to none regardless of how good the product.

Purchased for three days. Pay for the premium. But not service, no tracking on shipment. No way to tell where it is. Worrying not getting it before Christmas. I have decided to cancel it for refund. I usually dont rate products but paying for a premium chair and not getting serviced. Its bad. I bought a $2000 desk. Tracking was up front and i got my product in 5 days.

I would rate the chair, but I still haven't received it. I placed my order in August though Kickstarter, with an estimated delivery date of October. This was changed to mid-November. When that date passed I was told it was "in the queue" and would be priority shipped right away. A few weeks later I was told it was for sure going to be shipped by Dec 5th. It is December 18th now, 4 months after they took my money, and still no chair, shipping date, or communication from the company.

No communication after I bought the chair. Three weeks later no response to emails and chats. DO NOT BUY... its a scam!

The company moves from promotion to promotion selling chairs while they leave their customers hanging. Support is awful. They'll ship you a chair battery or a cooling pad and then you wait for the chair while you watch their next promotions. This company treats customers like Kickstarter contributors.

Awful, stay away

I'm a kickstarter backer and just got my chair. This is more of a product review and a warning than a comment on the company itself. I haven't yet tried to contact support. But it's just not designed for tall people. For a chair of this price I'd expect back vertical adjustment and seat horizontal adjustment (note that they offer 2x cushion types but even the largest is too small for me).

If you're not very tall, you'll probably be fine. But I'm 6'2" and should have got a Herman Miller instead. It's just too small a chair and doesn't allow good adjustment to make it work. You can adjust the lumbar, which slightly raises the position of the seat but it's still a few inches too far off. If you're over 6ft, I'd definitely say avoid!

Such a shame, could have been a good chair. I suspect I'll have no luck returning.

I have now used the chair for two days, and here is my impression.
______
Before I give my impression, I want to state that I have only received the chair, and none of the accessories that came with the Kickstarter order, like the footrest extra battery etc. with the package I purchased. I have reached out to Livernovo a few days ago, but still waiting for a response.
_______

About the chair, it is extremely comfortable, and the back support, especially in the lower back is truly exceptional! The overall quality feels good, about what you would expect at the price point, and the attention to detail is high.

The massage feature is good, but probably not something you will use consistently, as the stretch is really not that deep. Although, nice to have.

However, one issue that I have discovered is that when I return to the chair, and press the adjustment buttons made of metal, I get a horrible static shock.

I have shared this concern with Libernovo now, and I am waiting for a response. I might update this review once resolved, or explained.

But until then, I will leave a 3 star review, driven by the excellent back support!

After 3 months of waiting, I finally got my replacement seat. Drastically increasing comfort. The original cushion was still tolerable, but in any other case having an unusable chair for 3 months would be terrible. It took a long time, but eventually they delivered on their promise. Giving me a very comfortable chair. They seem to have upped their game.

Original review:
I tried ordering one of their chairs, and got in contact with customer service. No response after a week, even though they state they reply within 24 hours. Eventually they upped the price of my order by 250€
If customer service is this bad, I'd advice against investing your money in it.
Update: I took the chance anyway and bought one second hand. The seat cushion detached in two weeks. Customer support says they can refund the original buyer, or he can buy a new chair, again at full price (so not the kickstarter price he paid for it).
Expect low quality chinese chairs, and file any warranties before this company undoubtedly goes bankrupt.

I love my new chair. It is an engineering wonder. Everything about it is incredible. I especially like the lower back support. As someone with constant lower back pain this chair has been a life saver. If you are not sure about the seat size and fall in between the 45 and 48 inch sizes I would definitely recommend getting the longer one.

CUSTOMER SERVICE IS TERRIBLE!
I ordered the bundle with the chair, footstool, extra battery, and cooling pad. All I received was the chair the cooling pad, and it's been almost two months and i still have not received my footstool or extra battery i paid for. Furthermore, i've sent them multiple emails and contacted their customer service, and my emails are ignored and the live rep gives me the run around. Finally i got fed up and requested a formal return, and they still have not authorized my return in two weeks, and said i have to pay for the shipping back even though i never received my full order. I'm still waiting for a response!

I purchased the bundle with the footrest and when my package arrived, I only received the chair. I immediately reached out to customer service via email on November 25th to report the missing footrest and request a resolution. It is now November 29th, and I have received absolutely zero response. I have now emailed them multiple times. No acknowledgement, no confirmation, and no attempt to address the missing item I paid for.

What I ordered remains undelivered, and the company has chosen to ignore my attempts to contact them for over 4 days. This is not a slight delay; this is a complete failure of customer service and order fulfillment.

Original Review (11/22/2025):
For a new company, they need to raise up their game.
I had high hopes for their chair, but sadly, mine came in with a QC issue. The chair's gas lift goes down if I go 3/4 recline or full recline. I reached out to LiberNovo support to ask for a fix, and they directed me to dismantle the seat and loosen a couple of screws on the base, which I did. Now, the chair stays up on a 3/4 recline tilt but still goes down on a full recline.
Consequently, I asked to return the chair and all of a sudden, LiberNovo support went MIA!
It's now been 5 days since I requested to return the chair, and I have had no answer from support, even if they advertise a guaranteed answer within 24h on their website.
I tried their chat, only to be ignored! Then got a reply, more than 30 minutes later, from someone called Hailey, who then closed the chat because I did not reply within 2 minutes. Just WTF?!
I am at the point that I'm considering getting my credit card involved and contesting the charge because they do not stand behind their products, it seems like a fraud, and I don't want to get stuck with a $1000 faulty chair!
Finally managed to talk to them on the phone after they hung up on me a couple of times, and they finally sent an email stating they will send me a return email "as soon as it's ready" and it could take up to a week... Seriously o_O"??? How long does it take to create a return label? 5 minutes, top! So why can't you just email one within the hour?
Anyway, really hard company to deal with, clearly not backing up their products!
Totally disappointed, not only by the product but mostly by the support!

Edit 12/2/2025: After some back and forth with LiberNovo support and my original review here, LiberNovo accepted to start the return process and I have to say that from the moment they sent me the return label, they have been nothing but helpful. They also sent me an email with instructions on how to repack the chair and a link to a YouTube video to show me exactly how it needed to be done. I dropped it at FedEx, and it was returned to LiberNovo within a few days. As soon as they confirmed reception, they initiated the refund, and I have to say it was a pretty smooth process, so I am raising my note from 1 star to 3 stars. Really hoping their support gets more responsive, but the return process was surprisingly seamless and easy.