While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the product, often describing it as beautiful, high-quality, and a perfect, thoughtful gift. People appreciate the excellent quality of the materials, printing, and illustrations, noting the attention to detail and personalized options that make the books special and engaging for children and adults alike. The ordering process is frequently highlighted as easy and thorough, and many consumers are happy with the fast delivery service, often receiving their items sooner than expected and well-packaged. However, some customers also noted issues with their orders, including receiving books in the wrong language, with incorrect stories, or with different characters than selected. A few other people also felt that the delivery was delayed despite paying for premium shipping, indicating a discrepancy between promised and actual delivery times.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful books,... See more

Quality

People report positive experiences with quality. Customers are impressed with the high quality of the books,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers found the ordering process easy,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the attention to detail, wording,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful gift ever could imagine. Order for my boyfriend fro Christmas as a story with my daughter. They had option in Portuguese and it's amazing cz he is Brazilian and it's just made it e... See more

Rated 5 out of 5 stars

I was scrolling down on the social media when I saw a video like a recommendations for father's day gifts. I looked at it and I loved the personalised book, where you can make drawing images simil... See more

Rated 5 out of 5 stars

I bought a custom book for my wife as a Christmas gift. The book is great! All the materials used for the book are of good quality and the delivery was quick considering it had to ship overseas. 1... See more

Rated 5 out of 5 stars

Amazing website. The book meant to be for my husband and for our daughter and I thought that will be a gift for Christmas for him. It came sooner than I expected but in a good way, came one day before... See more


Company details

  1. Book Publisher
  2. Children's Store
  3. Children's Toys Store
  4. Gift Shop

Written by the company

Personalised children’s books. Fanatical about quality and social responsibility. We donate to literacy charities for every book sold. 100% Recycled Paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The kids loved it

My kids loved reading a story starring themselves. The book wad also fun for me to personalize. I made another book for my two young nephews who also enjoyed it. I have one nephew who is a bit older than the rest of the crew. I was hoping to find an option for older kids, but there wasn't one. I don't know exactly what that would look like. I also haven't really seen that from other similar companies, either. But that is my only suggestion- expanding options applicable to all ages.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Unique and beautiful book!

My niece loved the personalized book! Such a unique and beautiful gift she will always treasure. Definitely one of a kind and well made!

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Special Book

My husband was in tears (happy ones) people always remember special moments and this book describes perfectly how life is... wonderful book. Thank you.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

The quality is amazing

The book was a gift for my friends twins daughters. I was happy to offer a book personnalized and unique. The quality of the book is great, the story is nice and my friend really appreciated to receive it.

January 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy process

Easy process
Speedy delivery
Stylish packaging (print on inside got extra marks!)
Happy ultimate customer when I sent the personalised book on to my niece for her little boys.
Excellent company!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!!

Absolutely fantastic service and an amazing product. I bought this book for my 2 boys, and my 3 year old absolutely loves it. The fact is has their names in it and you can design the characters to look similar to them, and the storyline is so engaging. He didn’t put it down and kept wanting to read it. Brilliant! Also, having the editing queue that you have time to change was brilliant. Postage time was really quick too!

March 2, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

I so much love reading books

I so much love reading books, and you can even assume I am addicted. They have an alright selection for kids, but it is not that great. My nieces and nephews enjoy only a couple.

March 13, 2024
Unprompted review
Librio logo

Reply from Librio

Dear Rawle,
It seems you didn't make a purchase with us as we can't find you in our customer database. I'm so sorry you couldn't find anything you were looking for. If you see the 100s of 5 star reviews we've got on TrustPilot, you'll see that those that were able to find what they were looking for were extremely happy with their purchase. We're constantly working on new books, so check back again soon and hopefully we've added some more books to our collection which meet your needs! :)

Rated 5 out of 5 stars

I have ordered a book for Mother’s Day

I have ordered a book for Mother’s Day.
Unfortunately, the order did not arrive in time due to Royal Mail fault.
Regardless of that I have received a full refund.
I will be recommending Libro and will use it again soon to show my support. Thank you!

March 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience & great product!

It starts with the ordering process, which is great! Lovely story & pictures - awesome. Once ordered, I received updates on the status - not too much, just the right amount of information.
And then, once delivered, it did not disappoint. What a beautiful book! Kids loved, mum loved it, so I am happy too ;-) Thank you Librio-Team, I will definitely order again.

December 18, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

An absolutely adorable book for my grandchildren.

I have just received the book you have created for me for my grandchildren Bailey and Ada. I am absolutely thrilled with it and I know that they will love hearing this story and eventually read it for themselves for years to come. The illustrations are just fabulous and so much so that the character in the book actually looks like Bailey - he will be so excited to see himself on the many adventures told in the story. Thank you so much for your creativity and imagination. Great customer service and I will definitely be back in the New Year as I have more grandchildren that will be delighted to receive this as a gift to treasure for ever. Ann Whiteley

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Ordered a personalised book for my grandson for Christmas.
The choices were the best I’d seen and personalisation very clear.
Communication throughout the process was excellent.
The book arrived, well packaged and of excellent quality. By far the best present I’ve bought this Christmas.
Very happy customer.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

These books go beyond just a story….

These books go beyond just a story they hold sentimental value. The words on the page and illustrations are so beautiful and special. I bought three books as gifts and were told by all recipients they will be something they treasure forever.
Aside from the books themselves, the customer service was fantastic! Quick to respond and rectify any issue I encountered.

September 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look