Lieferando.de - Online Essen bestellen Reviews 22,305

Bad Service. No Contact nothing. Crap

I ordered a wrap and fries from this online shop. The waiting time was relatively short, and my food arrived quickly. However, the fries were completely over-seasoned—there was no actual taste of fries, just an overwhelming amount of seasoning and salt. Easily one of the worst fries I’ve ever had. The wrap also had a strange aftertaste, with an odd sauce and overly salty meat. Overall, a very disappointing experience.

I waited more than 2 hours for my order. The order has still not arrived. Unfortunately, I have already paid in advance and the money is probably gone. Absolutely not recommended, never again...

im happy with liferando i like it

Shittest app u cant even change your phone number also u cant call the restaurant or delivery guy so u can know where your oder is . I have odered 5 times i was starving and nobody showed up. Wasted literally 5 hours of my life .

If I could give zero stars I would have done it. I ordered in Cologne from Dean and David and waited 40minutes. I waited the last 5 minutes in front of the hotel and then the app says: we are sorry; your order has been canceled. How bad is that? Never again!!!

ordered McDonalds located 1km from my place. Indicated delivery time 25 minutes, confusing information trough the app, continously changing information about the delivery. At the end 1,5 hour to deliver fast food? Liferando information system is a joke, say it from the begining, don't lie. Even tipping the rider in advance, doesn't help. Don't tip in advance!!! Never again.

Simple poor service.10 min for delivery the call us and tell us that ,s not possible to deliver our order,because they note they don't have it!!!!!! 40€ for these story.
Don Yoko is the worst by Lieferando.
Never ever again!!!!!!!!

Scam Bro. I already Order a Pizza and they say they will Delivery and until now the pizza Not come. But the app said that The pizza already delivered

The delivery of my lunch takes almost 3 hours before it arrives at my home.
That is the worse service I have ever seen.

Restaurant often cancel orders after a waiting time in both delivery or collection options!

There is no clear cancellation reason to the customer via the app.

There is no way to make restaurant review for restaurants which often cancels orders.

Worst costumer service ever.
Order was late, no customer service. The resturant had no phone number. Then the order was canceled after 2 hours of waiting

I ordered my food through this app, Lieferando.de. It cost me 33 euros. The food was never delivered and I never got a refund. They lied that they called me to deliver the food even though my phones were active. I made several calls, sent several emails but didn't get any results. They practically stole from me. Doing business with them is a great risk.

My order never arrived the person who was supposed to be delivering said they called me and to at never happened I’ll never use this app again I’ve been waiting for it and it never came.

Lieferando has reached a new low. It’s bad enough that missing items have become routine, but this time, the entire order vanished. The delivery was for my office, which has a video-recording intercom. They falsely claimed we didn’t answer the door or phone, both blatant lies.

Now, their customer service claims the delivery guy left the food in front of the door. Fun fact—they don’t even realize this is an office. We have cameras all over the place, and there was no delivery attempt, no food left at the doorstep, nothing. We just paid 51 euros for their employee’s meal.

No food, no refund, no invoice—this is not just frustrating but a serious issue for a business. Their approach and blatant lies piss me off to the point where I provoke to take legal action for this a few euros. Lieferando is proving itself to be an unreliable, careless service provider with zero accountability.

The worst customer care service !
My order got delayed, it said at start that it needed 40 min, however took like 65 min. Unfortunately i had to leave to work, so i couldnt receive my order. I complain to the customer service care Said and instead of understanding my situation of even paying the order and not eating, he blames me! Not even offering a compensation voucher. Definitely i will boycott Lieferando, i should have stayed with WOLT and everybody does ;)

I had a very disappointing experience with my recent order through Lieferando. The chicken was burnt, overly salty, and completely inedible. On top of that, the bread was dry and undercooked. I reached out to Lieferando to report the issue, hoping for some resolution. However, after their so-called investigation, they did nothing to address the problem or make up for the terrible quality of the food.
I expected better service and accountability from a platform like Lieferando. This experience has left me deeply dissatisfied, and I will think twice before ordering through Lieferando again.

Die schlimmste erfahrung überhaupt; ZERO ACCOUNTABILITY! Delay over 2 hours and no money back, no nothing.

This app should mot have the fight to do business!!!!!!!!!!! PLEASE CONSIDER ALTERNATIVES if you don’t wnat your Sunday night to be ruined!

Didn't receive my order, and when I contacted the customer service, they told me that I told the driver that I didn't order, and they can't help me. They didn't refund my money or offer anything in return, not even an apology