Lieferando.de - Online Essen bestellen Reviews 22,302

We ordered for 75 euro and they scammed us… We didn’t got our food and we couldn’t call them.

We have been waiting for 2 hours for our small order. We had a busy day and haven't eaten anything yet! I have only bad experiences with Lieferando. I will never order there again and would not recommend it to anyone! We're going to sleep hungry now.

The food was amazing

We ordered 2 dishes 1,5 h ago. We got in contact with the restaurant, but they told me that they have several problems with lieferando. Our dishes were ready to deliver... We should contact lieferando directly. We only have the email address. Till now nothing happens.

Amazing service

Big market good market

I used to order over Lieferando a lot because they had very good customer service and took care of any inconveniences. Now that they got rid of their hotline, there is no way of contacting the delivery service, if the restaurant is not responding.

I order some food and I pay with credit card , and in my order is incomplete.

They are always late and have terrible customer service

Just an all round terrible experience using this service. No accountability.

They don't refund offers with missing items properly. Also they advertise 2 for one and just deliver one on the and.

Whoever in charge of the recruit team is a TOTAL IDIOT. Managers?? Also stupid, bunch of mediocrity around this company.

Always when I order it takes more than an hour! Without realtime updates of where my order is, meaning I am unable to track. Just a frustrating app compared to other food delivery apps.

Happy that some of the features already cater to English clients better, but just the waiting time and tracking is very poor. Hope it improves. Been using it for more than a year and now considering to switch.

First and last time. Only after ordering do you discover they are just a middleman. Fire off the order and forget it. when the order doesn't arrive you are on your own.
very disappointed and hungry.

An hour and a half after posting this the pizza showed up. of course we had already found something else to eat. never heard from Lieferando.de.

Nice app!! I love getting food with lieferando!

(21:26:08) HelpBuddy: Hello Alex Chatham, welcome to Lieferando.
(21:26:09) HelpBuddy: Thank you for reaching out. We will be with you shortly.
(21:26:30) Joana : Hello Alex Chatham, thank you for being here. How can I help you?
(21:26:52) Alex Chatham: I received an Email saying my order has been cancelled after a 1 hour wait.
(21:28:23) Joana : I am really sorry about this!
(21:29:15) Joana : I can see that your order was canceled because the restaurant closed shortly after you placed your order.
(21:30:02) Alex Chatham: Why did I have to wait 1 hour to hear this information. What do I do now for my meal.
(21:31:00) Joana : You are welcome to place an order with another restaurant.
(21:32:10) Alex Chatham: It is far too late for that, I cannot wait another hour for the next delivery. I have health issues at the moment and I need to eat.
(21:33:35) Joana : I'm really sorry, but you placed your order about 20 minutes before closing time. I am confident that there are other restaurants open in your area.
(21:35:47) Alex Chatham: That is not my fault, they took my order then waited 1 hour to tell me it was cancelled. This is truly disgusting customer service. Most places around are now also closing.
(21:38:51) Joana : Unfortunately, your order would have had to be canceled because we would not have been able to deliver your order in 20 minutes.
(21:39:34) Alex Chatham: why did they take the order. Again not my fault.
(21:41:04) Joana : The order is automatically transmitted by the system to the restaurant, the restaurant does not even have the option of rejecting orders.
(21:42:35) Joana : Unfortunately, there is nothing more I can do for you. I'm really sorry that you didn't receive your order, but there's nothing more I can do for you except apologize.
(21:45:22) Alex Chatham: So you admit it is your companies fault. You took the order when you should not have because you could not provide a courier in time. Again I am without food. And you are keeping my money for 3 days. Your company is a total disgrace and should be ashamed of this behaviour.
(21:48:24) Joana : The restaurant is open until 20:45, you have placed your order before but there was no free driver at that time. For this reason, your order was canceled because firstly, there was no free driver because logistically everyone is fully booked and secondly, the restaurant is already closed.
(21:51:30) Joana : I have not heard back from you for several minutes. If you do not get back to me, I would soon end the chat.
(21:51:33) Alex Chatham: Again why take the order if you have no one to deliver it. Thank you again for admitting that this was your companies fault and I look forward to posting your comments online for all to read.
(21:52:06) Joana : I can absolutely understand your annoyance with the situation. However, I realize that we aren't proceeding forward right now, which is why I would end the chat at this point.

You are welcome to contact us again at another time.

Until then, I wish you a nice day. 😊

This is a chat I had with an employee. She clearly admits that her company was at fault regarding my delivery. I have a night with no food and they also keep my money for 3 days.
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You offer one single meaningful service to your clients but are not able to deliver it. You do not have a suitable IT landscape in place to help you to recognize or prevent your failure upfront. You do not handle your customer service complaints in an acceptable manner to deal with the fallout of all of the above. Dear Lieferando, I do think it is time for you to get accustomed to the thought of an insolvency rather sooner than later.

Happy to discuss a couple of constructive suggestions in case you have anyone on your payroll who is actually interested in an attempt to save your company.

Delicius foor ☺️

None delivery. No customer service.
Ridiculous!
Germany is indeed crashing.