Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more
Company replied
Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more
Company replied
Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more
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Company details
Written by the company
Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.
Contact info
701 N Federal Hwy, 33009, Hallandale Beach, United States
- 1-866-977-1412
- supervisor@lifecellskincare.com
- lifecellskin.com
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garbage Product
I spent $89 on the peel serum and I've seen absolutely NO RESULTS ! It didn't even peel. Garbage product ! I want my money back. You're advertising a product with guaranteed results that does absolutely nothing !!
January 4, 2026
Unprompted review
Reply from LifeCell Skin
Hello Kevin,
Thank you for your review and we are sorry to hear the peel serum did not deliver the results you were expecting.
We did receive your email and we appreciate you reaching out. However, we want to be transparent with our response here: you did not mention any dissatisfaction with the product at the time of contact, and had you let us know, we would have been more than happy to guide you through our 60-day money-back guarantee — which was fully available to you.
We want to make this right. Our 60-day money-back guarantee exists precisely for situations like this, and we never want a customer to feel unheard or stuck with a product they're unhappy with.
Please reach out directly to Jessica@lifecellskincare.com and I'll personally take care of you and ensure a resolution is found promptly.
The LifeCell Skin Team
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Deceptive sales tactics
This company is dishonest. The consumer is unknowingly forced into a subscription. They purposely skip a month then they send you 2 months orders. By that time it's even more problematic to cancel. I do not recommend. STAY AWAY!!!
January 12, 2026
Unprompted review
Reply from LifeCell Skin
Hello Robert, Thank you for your review and we are sorry to hear about your experience.
We take feedback like this very seriously and want to assure you that deceptive practices are not something we condone or engage in. Unfortunately, without any account details we are unable to locate your order to investigate further on our end.
We would really like the opportunity to look into this for you and find a resolution. Please reach out directly to Jessica at Jessica@lifecellskincare.com and she will personally review your account and ensure everything is taken care of.
We appreciate your patience and hope to hear from you soon.
The LifeCell Skin Team
I just checked my cedit card bill and I…
I just checked my cedit card bill and I am being charged 215.00 for items I did not purchase. I would like my credit card charge to be lifted, or I will dispute this charge...I may have to do this anyway..
Janis Hunt
December 27, 2025
Unprompted review
Reply from LifeCell Skin
Hi Janis,
Thank you for reaching out and we completely understand how alarming an unexpected charge can appear on your statement.
We are pleased to confirm that upon reviewing your account, the reorder in question was handled on Dec 29, 2025, and you were not billed for it. No charge of was processed on your account.
Please don't hesitate to contact me directly at Jessica@lifecellskincare.com and we will be happy to provide a full breakdown.
We appreciate your patience and are glad we were able to resolve this for you.
The LifeCell Skin Team
I didn’t appreciate the auto ship
Like others, I received an unexpected recurring charge which bothers me, I have no patience for sneaky tactics. There are endless products on the market to try. Customer service responded quickly and stopped the payments so this was good. The under eye cream cold tip applicator is really nice but It’s been a month and I haven’t really noticed a difference. It does moisturize, and maybe just needed more time.
December 2, 2025
Unprompted review
Reply from LifeCell Skin
Hi Sarah,
Thank you so much for taking the time to share your experience; we really appreciate the balanced and honest feedback.
We're genuinely sorry the recurring charge came as a surprise. We completely understand how frustrating that can feel, and we're glad our customer service team was able to step in quickly and resolve it for you. That's exactly the experience we want every customer to have when they reach out to us.
We're also really happy to hear you're enjoying the under eye cream cold tip applicator — it's one of our favourite innovations too! As for results, you're actually spot on — one month is a great start, and most customers begin noticing more visible improvements in skin firmness and under-eye brightness between 6 to 8 weeks of consistent use, so you're right in that window.
We'd love for you to stick with it a little longer and see how your skin continues to respond. If you ever have questions about your routine or want personalised tips to get the most out of the product, our team is always happy to help at Jessica@lifecellskincare.com.
And as a reminder — we do offer a one-time purchase on our website so you'll always have full flexibility on how you shop with us going forward.
Thank you again, Sarah — we're rooting for your skin!
The LifeCell Skin Team
I’ve been billed $79 for 3 months and…
I’ve been billed $79 for 3 months and have received one tube of non-working lip plumper!
November 30, 2025
Unprompted review
Reply from LifeCell Skin
Thank you for taking the time to share your feedback — we're truly sorry to hear about the confusion with your billing.
We understand how frustrating an unexpected charge can be, and we take this seriously. Our subscription terms are included at checkout, but we recognize we can always do better at making this clearer upfront — and we're actively working on that.
We'd love the chance to make this right for you. Please reach out to our team directly at Jessica@lifecellskincare.com and we'll review your account and find a resolution as quickly as possible.
We appreciate your patience and hope to turn this experience around.
The LifeCell Skin Team
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Resurfacing peel doesn't work at all, poor and incomplete instructions
I've been using it for four consecutive nights, and nothing good or bad has happened to my skin. They claim the skin starts peeling after the second application. They answer that it is a slow peeling. To return the product, it is necessary to fill out a form and contact customer support to ask for the refund, a tactic that all scammers use to make it difficult to return.
November 14, 2025
Unprompted review
Reply from LifeCell Skin
Thank you for your honest review. We're sorry the product didn't deliver the results you were hoping for.
Skincare results can vary from person to person, and we genuinely want every customer to be satisfied. If you'd like to discuss your experience or explore options, please get in touch with me at Jessica@lifecellskincare.com — I'll be happy to help and find a solution.
We appreciate you sharing your feedback, as it helps us improve.
The LifeCell Skin Team
wtf is going on
wtf is going on! people do not have the dollars to subscribe to everything! why when i purchase a product from lifecell would i want to subscribe to buy it regularly! who does this.
all i can say is thank goodness i buy everything online with paypal. these scams are forced to return my money.
what a shock to see an email from paypal this AM for 135 USD so like 200 AU!
crazy to think, lifecell thinks they can get away with it. i will never purchase something with them again and nor should u
November 16, 2025
Unprompted review
Reply from LifeCell Skin
Hi Carol,
Thank you for your review and we'd like to share the full details of your order so other readers have the complete picture.
On October 15, 2025, you placed an order for our Teeth Serum at a discounted price of $119 (retail $159). This discounted rate was made available as part of a 30-day subscription agreement that was presented and agreed upon at checkout.
When your reorder processed on November 15, 2025, we sent you a notification email as per our standard process. You contacted our support team promptly and we are pleased to confirm that your reorder was cancelled and the order did not ship.
We do understand that subscription terms can sometimes be easy to miss during checkout, and we genuinely appreciate your patience in working through this with our team.
If there is anything further unresolved on your account, please don't hesitate to reach out to me at Jessica@lifecellskincare.com and we will be happy to assist.
The LifeCell Skin Team
ORDER OFF AMAZON TO AVOID SUBSCRIPTION
For ALL of these reviews talking about being set up for a subscription without their knowledge - 1. its there in writing when ordering the trial. 2. Just order it off Amazon, which acts as a buffer against any subscription service. I've been using the All-In-One product for about 3 weeks now (Ordered off of Amazon) and have been very happy with it. BTW, the reviews on Amazon for the All-In-One product are 4.2/5 Stars
October 15, 2025
Unprompted review
Reply from LifeCell Skin
Thank you so much for this wonderful review and for being such a thoughtful advocate for our customers — we truly appreciate it!
We're thrilled to hear you're loving the All-In-One product after 3 weeks and we can't wait for you to see even more results as you continue using it.
You make a great point and we'd love to share this with everyone reading: yes, we do have an official Amazon store where you can purchase LifeCell products with no subscription — perfect for those who prefer a one-time purchase experience.
For those who prefer to order directly from us, we also offer the exact same one-time purchase option on our website at the same price as Amazon, so you have full flexibility in how you shop with us, with or without a subscription.
Thank you again for taking the time to share your experience and for helping fellow customers navigate their options. Reviews like yours mean the world to us!
The LifeCell Skin Team
They put you into a subscription you…
They put you into a subscription you never saw! They can’t be found to cancel it!! Never get anything from this group!! Fraud alert!!! Someone bust them for good!!
November 5, 2025
Unprompted review
Reply from LifeCell Skin
Thank you for taking the time to leave your review. We're sorry to hear you had difficulty with your subscription and we'd like to help get this sorted right away.
As a reminder, subscriptions can be cancelled at any time by contacting our support team at support@lifecellskin.com or by calling us directly. Our team is available and ready to process your cancellation quickly with no hassle.
If you'd like personal assistance, please email me at Jessica@lifecellskincare.com and I'll take care of everything for you.
Thank you for giving us the opportunity to make this right.
The LifeCell Skin Team
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The product was just average and…
The product was just average and definitely overpriced. My skin didn’t improve, and canceling the subscription was confusing and time-consuming. Customer support wasn’t helpful at all. Not worth the hassle or cost.
October 9, 2025
Unprompted review
Reply from LifeCell Skin
Thank you for taking the time to leave your review. We are genuinely sorry to hear your experience with LifeCell fell short on multiple fronts.
We take all feedback seriously and want to address each of your concerns:
On results: We understand how disappointing it feels when your skin doesn't respond the way you hoped. Results can vary depending on skin type, routine, and consistency of use, and we wish we'd had the chance to offer guidance along the way.
On cancellation: This should never be a confusing or time-consuming process, and we sincerely apologize that it was. We are continuously working to make this simpler and more accessible for every customer.
On customer support: We are sorry we did not meet the standard you deserved. This is not the experience we want for any customer and we take this feedback seriously internally.
We would really like the opportunity to make this right. Please reach out to Jessica directly at Jessica@lifecellskincare.com. She will personally review your experience and ensure you are taken care of.
Thank you again for sharing your feedback; it genuinely helps us improve.
The LifeCell Skin Team
AUTO RENEW COMPANY - RUN FOR YOUR LIFE
Glad I read small print and auto renew - I hate companies that put you on auto renew
October 23, 2025
Unprompted review
Reply from LifeCell Skin
Hi Maureen,
Thank you for your feedback—we completely understand where you’re coming from. Auto-renewals can definitely feel frustrating, especially if you weren’t expecting it.
Our goal with the subscription option is to make things easier for customers who want to stay stocked up, but we know it’s not for everyone. We include those details during checkout, but we appreciate you pointing out how important it is to make that as clear as possible.
If you ever need help reviewing, changing, or canceling a subscription, we’re always here to make it quick and simple for you.
Feel free to reach out anytime at supervisor@lifecellskincare.com— we’re happy to help.
The LifeCell Skin Team
Do not buy
Do not buy!
Was put on some subscription without knowing! Had to cancel my credit card and get my credit card to investigate fraud. They never tell you it is a subscription, and a horrendously expensive one at that. Plus, their stuff doesn't even work.
October 20, 2025
Unprompted review
Reply from LifeCell Skin
Hi Suzanne,
We’re really sorry to hear how frustrating this experience has been—we completely understand how concerning unexpected charges can feel.
We do want to clarify that our subscription details, including pricing and auto-renewal, are presented during the checkout process before an order is completed. We would never intentionally enroll anyone without their consent. That said, we understand it may not always be as clear as it should be, and we truly appreciate you bringing this to our attention.
Thank you again for your feedback.
LifeCell Customer Support Team
SCAM ALERT- MONTHLY MEMBERSHIP
LifeCell Skin automatically locks you into a monthly membership without you knowing, charges you in the middle of the night and then notifies you after the charge has already been made, that they are processing your order. Once I realized they offer treatments for literally anything and everything aesthetic, I realized it’s a complete scam. They simply have marketing to appeal to anyone experiencing literally anything.
October 4, 2025
Unprompted review
Reply from LifeCell Skin
Hello Michelle, we’re really sorry to hear how this felt and understand how frustrating an unexpected charge can be.
We do want to clarify that our subscription details, including billing and pricing, are shown during checkout. Orders are processed only based on the selected option; we would never enroll anyone without their consent.
LifeCell Customer Support Team
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I ordered the product to try
I ordered the product to try. I was in the hospital and unable to try it until now. They are shipping a second one ($223) when I didn't order it. After some research I saw it was the South Beach company. They did this to me with another product a couple of years ago. Total scammers
July 31, 2025
Unprompted review
Reply from LifeCell Skin
Hi Laura, we’re sorry to hear about your experience and hope you’re doing better.
We do see that you contacted our support team on September 30, 2025, where the subscription feature was explained, as orders are only processed based on the option selected at checkout.
LifeCell Customer Support Team
Rubbish company
Rubbish company
Rubbish product
This company is a scam
No product and no refund
Card cancelled
September 24, 2025
Unprompted review
Results not even close to promises…
Results not even close to promises made. It’s nothing more than grossly overpriced dollar store products
September 22, 2025
Unprompted review
Reply from LifeCell Skin
Hello Quanah, we’re sorry to hear the product didn’t meet your expectations.
We stand behind the quality of our products, but we understand results can vary from person to person.
I ordered an overpriced lip product…
I ordered an overpriced lip product and, despite using it as directed, only noticed slight hydration. Unexpectedly, I was charged for auto-ship, which I don’t recall signing up for. I reached out to customer service, asking them to stop the auto-ship while keeping the second order to give it a fair chance. They quickly voided the second order, indicating it wasn't a real person I was communicating with. While I appreciate them stopping the auto-ship, it wasn’t what I requested. I’m concerned about getting reimbursed through PayPal, but at least they discontinued it right away, earning them two stars instead of one. Ultimately, this product is overpriced and underwhelming, and I wouldn’t recommend ordering from them.
September 5, 2025
Unprompted review
Reply from LifeCell Skin
Hi Shantih, thank you for your feedback—we’re sorry to hear the product didn’t meet your expectations and that your experience with support wasn’t what you were hoping for.
We want to clarify that our subscription option is presented during checkout, and our team acts as quickly as possible on requests, though we understand this may not have matched your specific preference in this case.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account, address your concerns, and assist further.
LifeCell Customer Support Team
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I ordered the fading serum and received…
I ordered the fading serum and received a rather large gift along with it. Nice!
August 8, 2025
Unprompted review
Reply from LifeCell Skin
Hello Wendy, thank you so much for your kind feedback! We’re so glad you’re enjoying your order.
I thought I'd try these products
I thought I'd try these products, so having ordered, and fully paid, I never recieved my delivery, and nobody every answered mt complaints via email or bad reviews, or though Facebook... I'm surprised they are still around, as I just assumed its all a scam
August 5, 2025
Unprompted review
Reply from LifeCell Skin
Hello Ben, we’re really sorry to hear this and understand how frustrating it must be not to receive your order or a response.
We would never want any customer to feel this way, and we’d truly like the chance to look into what happened.
Please reach out to us at supervisor@lifecellskincare.com with your details so we can review your order and help resolve this for you.
I Love the LifeCell products
I Love the LifeCell products, they make my skin brighter & soft. The Facebook customer service is really the best!! People just need to read that in the terms & conditions it informs this is subscription based!! Also you can ask for one purchase by calling in. All of them come under guarantee.
May 20, 2025
Unprompted review
Reply from LifeCell Skin
Hi Maria,
Wow, thank you so much for this wonderful review — it truly made our day!
We are so thrilled to hear that LifeCell products are leaving your skin brighter and softer — that is exactly what we set out to achieve for every single customer!
You are also such a star for highlighting some really important points that we'd love to echo for anyone reading:
✔ Our subscription terms are clearly outlined at checkout in the terms & conditions.
✔ One-time purchases are absolutely available — simply call our support team and they'll be happy to set that up for you.
✔ All our products come with a money-back guarantee, so every purchase is fully protected.
And we couldn't agree more — our Facebook customer service team works incredibly hard and your kind words will mean the world to them!
Thank you again for being such a loyal and supportive LifeCell customer. Reviews like yours remind us why we do what we do. We can't wait for you to continue seeing amazing results!
The LifeCell Skin Team
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