Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more
Company replied
Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more
Company replied
Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more
Company replied
Company details
Written by the company
Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.
Contact info
701 N Federal Hwy, 33009, Hallandale Beach, United States
- 1-866-977-1412
- supervisor@lifecellskincare.com
- lifecellskin.com
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible company don't buy!!
Horrible company don't buy!!! they secretly throw you into a subscription and then keep sending you product without notify it shipping then charge you to ship back . plus product don't work. there is no trying with this company
July 9, 2025
Unprompted review
Reply from LifeCell Skin
We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details, including billing and shipping, are presented during checkout, and we would never enroll anyone without consent.
That said, we’d really like the opportunity to make this right. Please reach out to us at supervisor@lifecellskincare.com so we can review your account.
We’re here to help and will do our best to resolve this for you.
LifeCell Customer Support Team
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Offered a free trial, Got scammed
Offered a free trial, with refund if not satisfied. Then said I had to return UNOPENED product for refund. That makes no sense. Made it impossible to stop them from sending yet another $160 tube of skin product. I had to cancel my credit card. Scam tactics.
May 22, 2025
Unprompted review
Reply from LifeCell Skin
Hi Keith, we’re really sorry to hear about your experience—we understand how frustrating this must feel.
We’d like to clarify that our trial and refund terms, including return requirements and subscription details, are outlined during checkout, and we would never intend to make the process difficult.
That said, we’d truly like the opportunity to look into this and help make things right for you. Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
useless products and refused to refund…
useless products and refused to refund after 15 days, never buy it, bad service and attitude
April 14, 2025
Unprompted review
Reply from LifeCell Skin
Hello Candice, we’re sorry to hear that the product didn’t meet your expectations and that your service experience was disappointing.
Our reorder refund policy, including the 15-day timeframe, is outlined at the time of purchase, but we understand how frustrating this can feel.
We’d still appreciate the opportunity to review your situation and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you further.
LifeCell Customer Support Team
BEWARE!!
BEWARE!!! Agreed this is a scam! I did not sign up for any kind of subscription yet two months later I received another lotion in the mail that I did not order, and there wasn’t even an email saying it was coming. This is a scam!!!
April 1, 2025
Unprompted review
Reply from LifeCell Skin
Thank you for your review and we sincerely apologize for the frustration you experienced with your subscription.
We never want a customer to feel stuck or unheard, and we want to assure you that cancelling your subscription is something we can take care of quickly and easily.
LifeCell Customer Support Team
Stay away from this company
Stay away from this company . They keep sending you their product and charge you pretending that you have subscribed for a monthly supply .
March 31, 2025
Unprompted review
Reply from LifeCell Skin
Hi Dominique, we’re sorry to hear about your experience—we understand how frustrating this must feel.
We’d like the chance to look into this and help clear things up for you.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
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This is a scam!
This is a scam!! Stay away from this company please!! They sent me a cream to try for free, if I didn’t want to be charged, I needed to return it in certain period of time.
I returned it on time and they not just charge me the value of the cream that was $94 dólares, they took from my account 227 USD !!! I have sent emails and no one gets back to me.
This is the first time that money get taken from my account without authorisation.
Please stay away!!!!!!
March 25, 2025
Unprompted review
Reply from LifeCell Skin
Hello Andrea, we’re really sorry to hear about your experience and understand how upsetting this must have been.
While this review is from some time ago, we would still like the opportunity to look into what happened and provide any clarification or assistance we can. We would never want anyone to feel that charges were made without authorization.
If you’re open to it, please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
So glad I checked reviews as I was on…
So glad I checked reviews as I was on the fence ready to order this product...thankyou ppl for the headsup,poor customer service is thievery.
March 8, 2025
Unprompted review
Reply from LifeCell Skin
Hello Tim, we appreciate you taking the time to share your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always aim to provide a positive experience for our customers.
If you ever have any questions or would like clarification before making a decision, we’re here to help.
LifeCell Customer Support Team
I had a reaction to their treatment I…
I had a reaction to their treatment I ordered, I contacted customer service and their response was rude !
Very aggressive attitude, the 60days return policy was not applied to my case, they are threatening to not refund if I don't send it back before 2/28 ?? If you're in a rush, just send me a prepaid return label . Very insulting experience. Products overpriced and can be found somewhere else much cheaper as other reviews said.
February 16, 2025
Unprompted review
Reply from LifeCell Skin
Hello Reham, we’re really sorry to hear about your experience—that’s not the kind of interaction we want anyone to have, especially when dealing with a reaction.
We understand how upsetting this must have felt and appreciate you bringing it to our attention.
Our return policy and timelines are outlined at the time of purchase, but we’d still like the chance to review your case and assist. Please reach out to us at supervisor@lifecellskincare.com. so we can take a closer look and help resolve this for you.
LifeCell Customer Support Team
Thanks for the heads up I was about to…
Thanks for the heads up I was about to purchase thank you everyone for the great reviews DO NOT BUY IT
February 7, 2025
Unprompted review
Reply from LifeCell Skin
Hi Greg, we appreciate you sharing your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always strive to provide a positive experience for our customers.
If you have any questions or would like more information before making a decision, we’re here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
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I started using life cell on December…
I started using life cell on December 11,2024, after a short time, my face became dry, red, itchy, nowhere in the information did it mention any of the above, after googling, I found out , this could happen and to use moisturizer, I did, but it got worse, now I have large red bumps , especially around my face and neck!! Long story short, it’s over a month I am treating my face that is still irritated, itchy, red bumps and I see no end!! I’ve called, emailed the company with no response, the customer service does not supply service!! I warn, do not use this product,,
December 11, 2024
Unprompted review
Reply from LifeCell Skin
Hi there, we’re really sorry to hear about your experience—skin reactions can be very uncomfortable and concerning.
We understand how frustrating it must feel, especially if you’ve had difficulty reaching support, and we sincerely apologize for that.
While individual reactions can vary, we’d really like the opportunity to look into this and assist you directly.
Please reach out to us at supervisor@lifecellskincare.com so we can review your case and help as soon as possible.
LifeCell Customer Support Team
Total scam
Total scam. Doesn't do anything and they put me on a subscription without me know so I ended up paying like 300 bucks for this complete useless junk. Used to it for a month and I swear I look worse than when I started. Do not buy this!!!
January 19, 2025
Unprompted review
Reply from LifeCell Skin
Hello Kyle, we’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details, including billing, are presented during checkout, and we would never enroll anyone without consent.
We’re sorry the product didn’t meet your expectations, as results can vary from person to person.
LifeCell Customer Support Team
It doesn’t work
It doesn’t work. Then they put you on automatic monthly delivery. Do yourself a favour and don’t get sucked in.
January 13, 2025
Unprompted review
Reply from LifeCell Skin
Hello Jennifer, we’re sorry to hear the product didn’t meet your expectations—we understand how disappointing that can be.
We do want to clarify that our subscription option, including recurring deliveries, is presented during checkout, and we would never enroll anyone without consent.
LifeCell Customer Support Team
Long time user
I’ve been using Lifecell for many years and find it simple to use especially traveling. It lasts a long time and I have compliments all the time that I don’t look 68!
January 1, 2025
Unprompted review
Reply from LifeCell Skin
Hi Susan, thank you so much for your kind words and for being a long-time customer!
We’re so happy to hear you’re enjoying the product, especially how convenient it is for travel.
And getting compliments like that is the best—we love hearing it!
If you ever need anything, feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
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Cheaper options
I ordered it once and somehow escaped the auto ship problem. I like the cream and feel it does a good job with my 76 yr old face. On a whim, I googled it and found it on Walmart for less than $20 with free shipping.
December 26, 2024
Unprompted review
Reply from LifeCell Skin
Hello Karen, thank you for sharing your experience—we’re glad to hear you’ve been happy with the product and the results.
We do recommend purchasing directly through us or authorized channels to ensure product authenticity, quality, and full customer support.
If you ever have any questions or need assistance, we’re always here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
SCAM ALERT
SCAM ALERT. SCAM ALERT. Do not fall for this. In the fine print of 'order terms' you agree to be entered into the monthly subscription at full price. When you figure this out, there is nowhere on their website to cancel, you have to call or email them. Complete B.S. Assholes at Lifecell should be ashamed of themselves. BTW, after using the product I do NOT look 25% younger. Complete nonsense. Don't waste your money.
December 22, 2024
Unprompted review
Reply from LifeCell Skin
We’re really sorry to hear how frustrating this experience has been—we understand your concerns.
We do want to clarify that our subscription terms, including recurring billing, are presented during checkout, and cancellation can be completed by contacting our support team.
We’re also sorry the product didn’t meet your expectations, as results can vary from person to person.
We’d be happy to look into your account and assist further—please reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
Scam
Same issue as some others. Scammed into a subscription. Then to return they say don't open package. Unfortunately it's sent by a 3rd party and you have no clue until after it's opened.
Now they want me to send it back at my expense.
On top of that, the product doesn't work at all.
December 4, 2024
Unprompted review
Reply from LifeCell Skin
We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details and return guidelines are provided during checkout, and we never intend for the process to feel unclear or difficult.
That said, we’d really like the opportunity to look into this and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
Do not buy
Ordered what I thought was a one time purchase when I received another shipment. I hadn’t even tried the product yet. I immediately notified the company- they stated I ordered a subscription- I never would have done that. I tried the product that day to see if I liked it and my face immediately got red with welts and terrible itching. After washing my face several times, still itching the next day. I threw $ right out the window!
September 30, 2024
Unprompted review
Reply from LifeCell Skin
We’re really sorry to hear about your experience—that sounds very uncomfortable and frustrating.
We understand how concerning a skin reaction can be, and that’s definitely not the experience we want for anyone.
While we present subscription details during checkout, we’d really like the opportunity to review your account and see what happened.
Please reach out to us at supervisor@lifecellskincare.com so we can take a closer look and assist you further.
LifeCell Customer Support Team
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Total Scam!
I purchased the brown spot remover and the teeth whitening program.......what crap! Paying that huge amount for the ridiculous teeny-tiny size of both products wouldn't make a dent in removing brown spots or whitening teeth. The product is a scam!!!
July 8, 2024
Unprompted review
Reply from LifeCell Skin
We’re sorry to hear the products didn’t meet your expectations—we understand how disappointing that can be.
We stand behind our product quality, though results can vary from person to person.
We’d appreciate the opportunity to look into your experience and assist you further.
Please reach out to us at supervisor@lifecellskincare.com so we can help.
LifeCell Customer Support Team
I ordered the cream it was expensive…
I ordered the cream it was expensive but at 73yrs I wanted to treat myself.
I was sent anothe cream again without my permission $234 was taken out of my credit account as I am a pension it hit hard.I am not knocking your cream but this can not happen again.Regards Julie Thomas
September 8, 2024
Unprompted review
Reply from LifeCell Skin
Hi Julie, thank you for sharing your experience—we’re truly sorry to hear how this impacted you.
We completely understand how concerning an unexpected charge can be, especially in this situation.
We do want to clarify that our subscription details are presented during checkout, but we never want anyone to feel caught off guard.
We’d really like the opportunity to review your account and make sure this is properly addressed.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you directly.
LifeCell Customer Support Team
I bought Lifecell skin cream in their…
I bought Lifecell skin cream in their official and I just love it! The only thing is that I live in Spain and the customs made me pay 57€ taxes and I had to fill a lot of forms to receive it. But even so I shall order ir again!
June 13, 2024
Unprompted review
Reply from LifeCell Skin
Thank you so much for your kind feedback—we’re so happy to hear you love the cream!
We completely understand how frustrating customs fees and paperwork can be when ordering internationally.
We truly appreciate your support despite that, and it means a lot that you plan to order again.
If you ever need assistance, we’re always here to help.
LifeCell Customer Support Team
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