LifeCell Skin Reviews 

197
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the company's products, frequently praising their superior quality and effectiveness in improving skin appearance and delivering noticeable results. People consistently highlight the exceptional customer service and helpful staff, describing interactions as professional, friendly, and efficient. However, some customers noted difficulties managing their subscriptions online, finding it hard to edit details or cancel without calling. A few other people also felt they were unknowingly enrolled in subscriptions or faced challenges with returns and unexpected charges.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing their love and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness,... See more

Quality

Reviewers express satisfaction with product quality, frequently receiving compliments on their skin and... See more

Subscription

Clients share ambiguous opinions on subscription, with some customers expressing satisfaction, highlighting... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more

Company replied

Rated 4 out of 5 stars

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more

Company replied

Rated 5 out of 5 stars

Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more

Company replied

Rated 5 out of 5 stars

Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(197)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I have tried Lifecell and honestly I…

I have tried Lifecell and honestly I have seen the difference on the wrinkle on my forehead, but the only thing I can do without is that it is expensive. I see a bunch of people disappointed with the results, but we have to honest with ourselves people, you have to be consistent with its use. Also you have to be very careful with those sites that claim to sell you Lifecell when it is obviously a scam and it is not the real Lifecell. You can tell if you look at the origin of the product, make sure it’s not coming from China, you have to read that it comes from South Beach otherwise it’s fake. Other than that, yes it does work due to the retinol in the product.

June 4, 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Thank you so much for your thoughtful and honest feedback!
We’re glad to hear you’ve seen a difference and appreciate you highlighting the importance of consistency.
You’re absolutely right—purchasing from trusted sources is key to ensuring authenticity and quality.
We truly appreciate your support and insight, and we’re always here if you need anything.

LifeCell Customer Support Team

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Rated 1 out of 5 stars

Did not work for me

Did not work for me. I returned it.

June 1, 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re sorry to hear the product didn’t work out for you, but we appreciate you giving it a try.
We’re glad you were able to complete the return, and we hope the process was smooth.
If you ever have any questions or need assistance in the future, we’re always here to help.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Be very careful when ordering from this…

Be very careful when ordering from this “company” is it Life Cell or South Beech? Buyer beware if you purchase at a discounted price they will automatically enroll you in a subscription. Then to get your money back takes an act of God, they have more excuses oh PayPal has a claim open NO THEY DO NOT, give us a day or two it’s been 2 days already etc etc etc. The cream isn’t worth it anyway does nothing just some more BS to get people to buy it. DONT DO IT.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

Scam alert!

Scam alert!! By purchasing any promotional products from LifeCell Skin, you apparently agree to sign up for a subscription. You don't know that until they charge your credit card again and again even though you have not made new purchases. They don't send ANY notifications that a new order was placed, processed, or shipped. Nothing. You simply see a new charge on your CC. The product they are selling doesn't work as advertised either. If it worked, people would be buying it without being tricked into it. It is disheartening to see companies like this freely advertising and taking advantage of people who decide to give their very pricey products a chance.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

So far, so good

Quick response to a shipping concern. I’m enjoying the product, but I can’t provide long-term results, as I have only been using the cream for about a month. It feels great on my skin.

May 15, 2024
Unprompted review
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Rated 1 out of 5 stars

I was using this product but haven't…

I was using this product but haven't really noticed a difference. Some said to try a cream that comes in a pot call XYZ and I got this online. It works 100% better as it's goes on smother, doesn't feel like your wearing a mask like Lifecell does. Stopped using Lifecell as it doesn't work for everyone.

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

I'm concerned about their advertisement…

I'm concerned that their advertisement is misleading. I bought the product a month ago to try it without opting into any automatic shipments. Yet today, I noticed a $139 charge on my bank card. When I contacted their support, they told me the charge was due to a promotional deal that included automatic shipments. Does it make sense that a promotional purchase automatically enrolls you in recurring shipments? If the product had worked as advertised, I wouldn't mind, but I haven't seen any results on my face.

While on the phone with support about canceling the auto-shipment, I didn’t hear her speak to anyone else. However, I received the cancellation email immediately. Interestingly, the email claimed she had spoken with the manager to offer me a better price. You can see the email they sent below.
***********
Thanks for contacting us today. It is my pleasure assisting you! As per your request, I canceled all future LifeCell All In One orders until you receive further notice.

After carefully reviewing your account I see that your order has already departed our fulfillment facility and is currently en route to you. If you do not want to give LifeCell a longer chance, simply refuse the package at the time of delivery so that it gets sent back to us. Then reply to this email to let me know it’s on its way. We must receive the package back within 15 days from the delivery date, unopened and unused. As an added measure of protection, I highly recommend that you bring the parcel to the post office directly and ask them to scan it in as refused.

I went ahead and spoke with my manager who gave me the approval to discount your shipped LifeCell order, making it only $64.25. All you have to do is simply email me back stating you would like to keep the order that is en route to you and I will be happy to initiate a refund of $74.75 for the difference. You will not be sent out any more orders after this one unless you request it. ***Please note that since we are extending such an amazing discount all sales are final.***

If you decide that you are happy with this price I can mark all future orders at this rate, as long as you have an active subscription. Normally our product is a two month supply, however, we can adjust your shipping intervals to whatever suits your needs best!

April 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Got all my money back from my bank

Got all my money back from my bank , first life cell said it was a trial all I had to pay was shipping, they charged my card 95 $ second they dipped into my card AGAIN for 12.95 ( for nothing ) their product DOES NOTHING !!! Do not buy or trust this company

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

I’m appalled with you

I’m appalled with you. Too bad I can’t post a picture of your fake before and after pics. You use the same photo and blur the skin I hope people look closer and see that the lashes in the hair are in the exact same position exact. I am completely grossed out that you would use the vulnerability of people looking to improve their skin, pretending your stupid product works.

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered FREE TRIAL

I ordered FREE TRIAL . It is $4.25 shipping only but charged my card $189.¡!!!!! Scam. So my first card was declined and now I know why. It put me over my limit. So if my debit card is charged $189. I will dispute it as a scam. I want to cancel this 03/13/24.

March 13, 2024
Unprompted review
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Rated 4 out of 5 stars

I am very happy with LifeCell…it is…

I am very happy with LifeCell…it is creamy not greasy. If people say it’s shiny or greasy, they may have purchased a fake or knock off! Be careful you buy from reputable seller. I’m 72 and have bad sun damaged skin, but this cream has helped a lot…I use the face cream under my eyes too! Never have a bad reaction.

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Thus product is absolute rubbish and…

Thus product is absolute rubbish and doesn’t fulfill any of its overblown claims. I’m sure if I had the testing wherewithal to hand I would find it’s nothing but a tube of, at best, basic, high-street-available emollient. Don’t waste your money.

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Lifecell you are sneaky as hell

Lifecell you are sneaky as hell! I did a one time purchase to try and regretted it right away but you kept my credit card and billed me for the next stupid product eventhough I did not subscribe, you considered me one by sending me another one right away as a recurring purchase to which like i said i did not signed up, how dare you! I tried to dispute it with my bank but you are super sneaky, how are u even able to sleep at night tricking people like this? Stop billing my credit card and stop sending me your bogus products that I don't need!
Mysarah Andrews

January 12, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

Bought a $4 trail product and I was immediately put on a monthly $189 auto pay that I did not sign up for. They stated the amount of $189 in the fine print on the receipt email of the $4 order!!! SCAMMERS!
I filed a dispute with my bank and asked to change my card.

January 8, 2024
Unprompted review

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